Customer Service Call Center

J Britt Alexander

**** ******* **. ***. ** Houston

TX. 77098

*******@******.*** 832-***-****

www.linkedin.com/in/jbrittalexander

Professional Summary

Tech-savvy professional with a strong background in design, sales, and marketing. Adept at representing brands, educating clients, and building professional relationships with integrity, work ethic, and charisma. Seeking a stable, remote position to continue delivering exceptional customer service and contributing to company success.

Work Experience

INSIGHT GLOBAL CONTRACTOR - DEPARTMENT OF HOMELAND SECURITY FEDERAL EMERGENCY MANAGEMENT AGENCY

WASHINGTON, DC OCTOBER 2024 TO PRESENT

• Provided frontline disaster assistance to victims of hurricanes and the California wildfires.

• Managed applications and assistance for immediate and long-term recovery efforts.

• Supervised a team of field inspectors responsible for site inspections and evaluations.

• Remote work utilizing call center queue and remote login. TIER 3 HEALTHCARE ADVOCATE - MEMBER / PROVIDER SERVICES SENTURE FOR HUMANA INSURANCE

LONDON, KY NOVEMBER 2021 TO OCTOBER 2024

• Managed high-volume calls servicing Humana members and contracted physician networks.

• Addressed enrollment issues, benefit verification, prescription medication, and medical claims.

• Ensured accurate and efficient resolution in compliance with insurance and government guidelines. VIRTUAL CSC LEVEL TWO - WAYFAIR

BOSTON, MA AUGUST 2017 TO NOVEMBER 2021

• Delivered exceptional customer service for a national customer base, business partners, vendors, and freight carriers.

• Operated from a virtual home office, managing phone calls, email responses, and chat inquiries.

• Consistently met metrics contributing to company profitability through quarterly bonuses. Resume

ASSISTANT GENERAL MANAGER - SENIOR DESIGN DIRECTOR ROSI OFFICE SYSTEMS, INC

STAFFORD, TX NOVEMBER 2013 TO JULY 2017

• Delivered high-quality, cost-effective office solutions through innovative space planning and furniture sales.

• Managed office design projects, including conceptualization, execution, and handover.

• Gained trusted advisor status by leveraging efficient space planning, workplace technology, and tailored proposals.

BRANCH MANAGER - REGIONAL DIRECTOR OF MAJOR ACCOUNTS RANDSTAD USA, INC

HOUSTON, TX MAY 2012 TO JULY 2013

• Directed branch operations with a focus on business development, recruitment, and staff performance.

• Increased corporate visibility and revenue through engagement strategies and value-added programs.

• Led a team of recruiters, account managers, and advisers in achieving market success. SALES ENGINEER - MARKETING - TRADE SHOW MANAGER

AUDIMATION, INC

HOUSTON, TX. MARCH 2009 TO FEBRUARY 2012

• Educated financial professionals on computer-aided auditing tools and fraud detection techniques.

• Managed software sales and consulting for CPA firms and accounting professionals.

• Represented the company at industry events and professional affiliations. MAJOR ACCOUNTS SALES MANAGER

REVENTION, INC

MIAMI, FL JANUARY 2008 TO JANUARY 2009

• - Managed major corporate clients in the hospitality industry, providing tailored software solutions.

• - Led business development initiatives and directed a team of account executives. EDUCATION SALES AND FIELD SALES MANAGEMENT

APPLE COMPUTER CORP

CHICAGO, IL OCTOBER 2003 TO OCTOBER 2007

• Promoted from Inside Sales Representative to Field-Based Account Executive.

• Managed key education accounts, focusing on K-12 and Higher Education markets.

• Delivered comprehensive technology solutions, including hardware, curriculum planning, and integration services.

LEAD MAC GENIUS - ASSISTANT STORE MANAGER- STOCK MANAGER APPLE RETAIL STORES

CHICAGO, IL OCTOBER 2002 TO OCTOBER 2003

• Provided technical support and guidance for Apple customers, resolving complex issues.

• Managed the Genius team and promoted Apple’s product line through education and sales.

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Education

BACHELOR OF BUSINESS ADMINISTRATION IN BUSINESS

ADMINISTRATION

THE UNIVERSITY OF TEXAS AT AUSTIN

DECEMBER 1992*

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Skills

Technical Proficiency Microsoft SQL Server, Mac OS, Windows, TCP/IP, DHCP, WAN, LAN, VPN, POS, CRM Software, CAD Design Software, IT Support, Salesforce, Azure, VMware. Programming & Tools JavaScript, C#, XML, Crystal Reports, AutoCAD, Microsoft Office Suite, QuickBooks, Docker.

Customer Service & Sales Sales management, account management, lead generation, pre-sales engineering, call center operations.

Project Management & Analysis Business analysis, documentation review, incident management, data mining, disaster recovery, project management.

Marketing & Communications Content marketing, social media, training, trade show presentations, public speaking, talent acquisition.

Other Skills Space planning, office furniture design, QuickBase development, technical writing, creative writing.

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