Night audit manager
Resume:
Natasha Oblanca
• ***** HUNTERVALE DR, EASTVALE, CA 92880
• ************@*****.***
Objective
I am looking to build on my current experience where I can utilize any new growth and knowledge in a variety of fields and secure a position with an establishment where I am able to profess and grow, building a lasting relationship with Management and Clients. Experience
Holiday Inn Hotel, Santa Ana, CA - Front Desk Night Audit Manager 08/2020 - 11/2020
Register hotel guests and their assigned rooms, accommodate guests requests, communicate with Hotel Management on status of Hotel Guests, balance and audit room revenue, cashier’s reports and beverage revenue, assisting the preparation of all reports relevant to night shift audit, transmit credit card batches, ordered office/front desk supplies.
Woodsprings Suite, Norco, CA - Night Audit 04/2020 (worked only 3 weeks due to COVID-19 Pandemic)
Register and process guests and their assigned rooms, accommodate guests requests, communicate with Suite Management on status of Guest occupying the rooms. Handled credit card processing, ordered office supplies and equipment, organized front desk and lobby area, assisted on Guest Room Housekeeping and Laundry Room. Marriott Excel Hotel Group, Norco, CA – Front Desk Night Audit Manager 09/2019- 03/2020
Register and process guests and their assigned rooms, accommodate guest requests, communicate with Hotel Staff on status of Guest Rooms, up selling Guest Rooms and promoting hotel services, handled credit card processing and cash payments, maintain a clean and neat front desk and lobby area, assisted on Guest Room Housekeeping Community Loans of America, Corona, CA – Assistant Branch Manager 02/2018- 02/2019
Provide Customer Service, handled cash, process loans and post payments, process internet loans, data entry, reconcile loans, ability to lead Co-Workers with strong business sense and clear communication, ordered and handle operating office equipment and supplies, maintain a clean lobby area. Disneyland, Anaheim, CA - Vacation Planner 08/2017- 01/2018 Sales on ticket booth, process credit card and cash payments, process Annual Membership Passes
Hertz Car Rental, Ontario Int’l Airport, Ontario, CA - Customer Service Representative 02/2017- 07/2017
Strong emphasis on selling and revenue maximization on core products such as, but no limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
Home Depot, Marina Del Rey/Riverside – Cashier/BOPIS Dept. (Buy Online Pick-up in Store) 11/2014- 08/2016
Assist Online Customers picking up Online Orders, sort out and organizing Online Orders and Online Returns, handles Online Customer Orders sending via Freight, works on Computer entering orders and pulling out orders, handles Cash Register, provide prompt and courteous Customer Service to all customers, employees and vendors.
Costco, Culver City – Pharmacy Sales Assistant 07/2012- 10/2013 Assist customers at the Counter, receives written prescriptions for Pharmacist and retrieves filled prescriptions, answers incoming calls, directs customers to merchandise location, label prescriptions containers under direct supervision of a Licensed Pharmacist, exercises discretion and confidentiality with all patient information, follows proper Pharmacy and general safety security procedures, provides prompt and courteous customer service to members/patients, employees and suppliers. Costco, Culver City – Photo Lab Clerk 07/2012-10/2013 Processing sales, follows proper Photo Lab and general safety and security procedures, assists in other Departments of the warehouse if necessary, provides prompt and courteous Customer Service to members, employees and vendors. TEC Equipment – Customer Service-Parts Dept./Cashier 07/2006- 04/2007 Handled cash register, weekly deposits (cash and checks), accepted orders on Mack and Volvo Truck parts, assisted customers with questions or concerns, maintained Accounts Receivable, worked on warehouse inventory, answered incoming calls, filing, set-up spreadsheets to organize parts and sales data Education
-General Education Diploma
Skills
Norco Community College, Norco, CA
- Nursing (Major)
09/00-06/02
Gladstone High School, Glendora, CA 0 6 / 9 7 -
06/00
Fosse Hotel Software System, Microsoft Word, MS Excel, MS Explorer, Merchandising, Windows, Safari, Sales/Customer Service, Assertiveness, Social Media, Creative Thinking, Goal Setting, Dependable, Communication, Artistic, Maintaining High Levels of Activity, Training, Researching, Credit Card Machine
Contact this candidate