Customer Service Representative
Resume:
Allaha Vance
Philadelphia, PA 19121
445-***-**** ************@*****.***
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Professional Experience
PrimeFlight Aviation
Baggage Service Representative
December 2020 – March 2024
- Provided efficient baggage handling services for customers, ensuring timely delivery and resolving any issues with lost or delayed luggage.
- Specialized in managing and processing insurance claims, maintaining detailed records, and ensuring timely resolution for customers' claims.
- Answered customer calls and inquiries, delivering excellent customer service and support.
- Collaborated with team members to streamline operations and maintain adherence to company standards.
Federal Security Services
Security Officer
2012 – 2013
- Ensured the safety and security of the building and its occupants by conducting regular patrols of the premises, including apartments.
- Monitored and responded to security alarms and incidents, maintaining a secure environment.
- Answered phones and addressed inquiries, providing assistance to residents and visitors.
- Collaborated with law enforcement and emergency services as needed to ensure a swift response to incidents.
Pottstown Hospital
Security Guard
2016 – 2017
- Ensured the safety and security of the hospital and its occupants by conducting regular patrols of the premises, including patient areas and administrative offices.
- Monitored and responded to security alarms and incidents, maintaining a secure environment for patients, staff, and visitors.
- Answered phones and addressed inquiries, providing assistance to patients and visitors in a professional manner.
- Collaborated with law enforcement and emergency services as needed to ensure a swift response to incidents.
UPS (United Parcel Service)
Package Handler
2015 – 2016
- Handled and sorted packages for delivery, ensuring accurate processing and timely dispatch.
- Loaded packages onto delivery vehicles, optimizing space and ensuring safe transport.
- Acted as a first responder to chemical spills, following safety protocols and ensuring the safety of coworkers and the environment.
- Collaborated with team members to maintain an efficient workflow and meet delivery deadlines.
- Adhered to safety protocols and guidelines to ensure a safe working environment.
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Education
William Penn High School
Philadelphia, PA 19133
High School Diploma
2003
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Skills
- Customer Service: Strong ability to interact professionally with customers and resolve inquiries.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Effective at identifying issues and implementing solutions quickly.
- Cleaning Skills: Knowledge and experience in maintaining cleanliness and hygiene in various environments.
- Safety Protocols: Familiar with safety standards and procedures, particularly in security and handling hazardous materials.
- Phone Management: Proficient in answering phones and managing calls efficiently.
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