Customer Service Technical Support
Resume:
Crashonda Brown
Wichita, KS *****
**********************@*****.***
Diligent and proactive individual with a strong ability to remain calm under pressure, seeking a Dispatcher or Customer service position to utilize my excellent communication skills and quick decision-making abilities to effectively manage emergency situations and support drives and company safety. Work Experience
Emergency Dispatcher
VILLAGE TRAVEL-Wichita, KS
May 2022 to Present
• Answer emergency and non-emergency calls from the public, also 6 of our sites in different cities and states while I prioritize calls based on urgency.
• Ability to accurately enter and update data to ensure it's up to date for current and future trip within Coach Manager.
• Think critically in high-pressure situations to benefit the customers also cost efficient for the company.
• Ensure drivers payroll is entered accurately to reflect trips assigned.
• The ability to allocate the appropriate resources in a timely manner for each situation that raises.
• Process credit card reconciliations for each purchase for drivers.
• Proficient in utilizing computer-aided dispatch systems to prioritize and assign resources, resulting in improved response times
Customer Service Representative LLL / Lead
ADT Security Services-Wichita, KS
June 2018 to May 2022
• Inbound calls for Protection one customers
• Process payments and update payment info
• Aid in troubleshooting alarm systems and applications for interactive services
• Respond to and create email correspondence
• Schedule Service calls for technician
• Handled billing issues and order inquiries
Technical Support/Account Service Rep Lead
Cox Communications Inc.-Wichita, KS
February 2010 to July 2018
• Assist customer with technical questions about equipment.
• Ran test for results and errors to system and services.
• Answer inquiries regarding bill, products, plans or contacts.
• Aided customers in assembly of equipment.
• Processed payments and updated payment info
• Responded to emails and assisted with interactive applications.
• Scheduled service appointment.
Education
Wichita Technical Institute - Kansas
August 2013 to May 2015
Wichita State University - Wichita, KS
January 1998 to December 1998
Diploma in General Studies
Wichita North High School - Wichita, KS
January 1996 to December 1996
Skills
• Heavy Lifting
• Troubleshooting
• SAP
• Technical Support
• Assembly
• Help Desk
• Packaging
• Supply Chain
• Manufacturing
• Network Support
• Operating Systems
• Microsoft Windows
• LAN
• Active Directory
• DNS
• Microsoft Windows Server
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