Sr. Technical Project/Program Manager
Resume:
PROFILE:
Self-driven Senior Program Manager with over twenty years of progressive leadership experience delivering business transformation initiatives for IT Infrastructure and telecommunications. An accomplished leader with experience spanning over multiple industries driving organizational success by defining and executing program roadmaps, ideating transformative solutions, and engaging teams. Some areas of expertise include:
IT Service Management (ITIL & PMO Frameworks)
oSAFe AGILE, Waterfall and Lean Methodologies
oChange and Release Management
oIncident and Problem Management
Financial Modeling and Analysis
oBudgeting and Forecasting
oBusiness Case Development
Risk and Issue Management
oEnterprise Risk Management
Standard Operating Policies
Collaboration Tools: Microsoft Teams, Confluence, SharePoint, JIRA, Rally, Asana, MS Office Suite, Workday Vndly)
Auditing and Compliance Management (SAS 70, SOX, PCI, COBIT)
Cloud Platforms and Technologies: Microsoft Azure, AWS, Oracle Cloud
Leadership and Strategic Management
Staffing, Resource, Stakeholder Management
Procurement and Vendor Management
oContract Negotiations/Grants
Business Process Redesign
oProcess Modeling
oPolicy and process development
oEnd-to-End metrics, monitoring, and SLA design
PROFESSIONAL EXPERIENCE:
Inspire Brands • Sr. Technical Program/Project Manager (Contractor) 8/2022 – Present
Led cross-functional teams across IT Security Infrastructure and Enterprise Applications, managing multiple workstreams to deliver solutions on cloud platforms for data center consolidation, system upgrades, and cloud and database migrations.
Directed a modernization program, overseeing the migration of applications and services from DAPI to IDP, including the transition of user authentication and data management systems and decommissioning legacy systems. Resulting in immediate cost savings and improved security, performance, and scalability.
Steered the strategic integration of Customer Service Management (CSM) ServiceNow, eliminating redundancies, consolidating systems and brands, and optimizing the technology stack to enhance efficiency and reduce costs.
Managed the end-to-end migration of Oracle Business Intelligence Enterprise Edition (OBIEE) to Oracle Analytics Cloud (OAC), Oracle Cloud Infrastructure (OCI) for Oracle E-Business Suite (EBS), Apollo Database, and Oracle Cloud VMware Solution (OCVS). Driving cloud transformation and data center consolidation, resulting in a 20% cost savings enhancing infrastructure scalability.
Executed End of Life/Support project, overseeing the remediation, upgrading, and decommissioning of 400+ Windows servers, resulting in significant cost reductions for the company.
Aligned project execution with the broader infrastructure strategy, ensuring consistency in roadmaps and successful project outcomes.
Worked closely with Cyber security, and development teams to design and implement Okta integrations with cloud applications and on-prem systems, improving overall user access control.
Implemented controls to enforce processes, preempt incidents, and identify operational gaps and trends.
Identified and addressed operational gaps, implementing preemptive measures to mitigate risks, improve system stability, and enhance efficiency. Championed process improvements and delivered actionable recommendations for continuous enhancement.
Directed cross-functional collaboration with multiple departments, stakeholders, and vendors, leveraging tools such as Teams, SharePoint, Jira, and Confluence. Cultivated strong relationships across all corporate levels to drive program success and ensure alignment with organizational goals.
Validated contractor assignments and managed vendor relationships throughout the lifecycle, including procurement, risk assessments, implementation, and ongoing maintenance. Oversaw onboarding and knowledge transfer (KT) for third-party partners, ensuring alignment with internal frameworks. Processed procurement SOWs and routed for approval via IronClad.
Developed risk mitigation strategies to identify and eliminate factors that could adversely impact project timelines and budgets.
Provided cost reporting throughout the project lifecycle, including budgeting, invoice validation and submission, forecasting, and reconciliation. Validated time and processed invoices using Workday Vndly.
Performed preliminary project activities, including project scoping, business case development, proof of concept, and procurement.
Capgemini • Program Engagement and Technical Delivery Manager 11/2020 - 7/2022
Governed and executed the Unit ID Expansion and technical debt remediation initiatives within a SAFe Agile Large Solution Framework, ensuring alignment with business objectives.
Led the Microsoft Azure cloud migration of enterprise applications, overseeing strategy, execution, and risk mitigation to ensure a seamless transition with minimal disruption, including the integration of Azure Active Directory (AAD), and Azure Kubernetes Service (AKS) for enhanced security and performance.
Managed a team of 32 resources, overseeing scrum masters, developers, testers, cloud architects and infrastructure engineers.
Provided engagement management leadership, acting as the primary liaison between Capgemini and client executives, ensuring strategic alignment, issue resolution, and continuous value delivery.
Served as the primary escalation point for all engagement and project-related issues, proactively identifying and resolving risks impacting cloud migration and program delivery.
Maintained constant communication with executive leadership, delivering regular updates on program status, key risks, financial performance, and strategic recommendations.
Managed technical delivery, ensuring the on-time completion of cloud migration milestones, infrastructure provisioning, and application modernization efforts.
Maintained all program governance artifacts, including SOWs, risk logs, financial records, staffing plans, and executive status reports.
Participated in SAFe Agile ceremonies, including PI Planning, Inspect & Adapt, and Retrospectives, ensuring continuous improvement and alignment with cloud migration objectives.
Directed engagement financials, managing forecasting, actuals, and cost controls to support cloud transformation efforts within budget constraints.
Presented financial contribution margin and DVI monthly reports to executive leadership, explaining variances, and optimizing financial outcomes.
Conducted root-cause analysis on critical cloud migration issues, implementing corrective actions to enhance future cloud adoption strategies.
Managed change control processes to address shifts in project scope, financials, or resourcing, ensuring adaptability in a dynamic cloud migration environment.
City of New Orleans • Sr. Program/Project Manager (Contractor) 08/2017 - 04/2020
Steered the implementation of large municipal financial application projects involving Property tax, Cashiering, Revenue sales tax and ERP projects utilizing PMO standard methodologies managing scope, cost, and schedule. Reducing technical maintenance costs by 25%, improving efficiency.
Contributed to CIO’s PMO enterprise standardization initiative. Championed a PMO enterprise standardization initiative. Analyzed existing standards and provided recommendations for process improvements.
Oversaw Request for Proposal (RFP) process and vendor selections. Negotiated project proposals, contracts, Statement of Work (SOW) and amendments.
Provided project cost analysis and reduced finance and technical management costs by implementing the automation integration of single payment source systems.
Accountable for creating, maintaining, and reconciling project budgets. Review and negotiation of vendor contracts and quotes. Budget forecasting for EOY and new year allocations. Presented project financial standing to sponsor and leadership.
Maintained a documentation repository for deployment documents, testing data and change management associated documentation. Utilized Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio, and Teams), and SharePoint.
Managed stakeholder expectations reporting performance to Leadership. Influenced adoption of project delivery life cycle, organization culture change; championing redesign of outdated business processes while modernizing technology updating legacy applications, coordinating cloud migrations, and disaster recovery.
Led diverse teams across technical, financial, and business disciplines, ensuring project alignment with organizational goals. Developed metrics to track project progress, ensuring milestones were met on time and within budget.
Instituted cross-training initiatives to break down departmental silos and improve resource utilization. Ensured the successful completion of projects by addressing resource constraints and optimizing task prioritization. Bridged knowledge gaps by orchestrating open sharing sessions. Overcame resource challenges and improved overlapping resource utilization by prioritizing work tasks; clarified role expectations and assisted in time management.
Assisted IT Cyber Security with secure access and privacy data enhancements. Participated in risk mitigation plans implemented following a cyberattack. Functioned as a liaison for the desktop support team, supported department technical security needs.
Improved vendor relationships and prevented project delays by ensuring vendors were paid on time. Resolved recurring issues by establishing best practices and payment tracking metrics.
Facilitated compliance audits with financial departments, ensuring adherence to regulatory standards and maintaining transparent project documentation.
AT&T • Sr. Technical Project Manager (Contractor) 06/2012 - 07/2017
Lead Project Manager for Business Network Solutions. Successfully executed large-scale infrastructure improvement and software development programs on-time and within budget.
Managed multiple project workstreams day- to-day simultaneously with multi-location (incl. offshore) /functional teams on Ethernet, GAMMA, and Network on Demand (Flexware) portfolio projects utilizing SAFe AGILE, and Waterfall methodologies.
Analyzed, forecasted, spread and trued-up project budget monthly.
Communicated project progress to leadership and executive management utilizing weekly status reports, WBS, project meeting minutes, project plans, and deployment readiness package.
Identified issues, risk, and jeopardies, establishing mitigation efforts, work rounds or contingency plans.
Accountable for AT&T and SOX compliance audits with environmental laws and regulations.
Facilitated and collaborated each stage of project delivery and activities with the Client regarding business requirements, Enterprise Architects for project solution and architectural flow, system requirements with Business Analysts, design with application Architects and development with Developer SMEs, testing with Enterprise Testing and IBM test teams, deployments with the Release team and Lessons learned. Utilized Rally as Agile repository.
Executed the integration of various internal infrastructure projects from inception to deployment, monitoring time, material, and cost. Finalize project budget, if applicable, and manage actual project costs against the budget, overall project fiscal management. Driving efficiency level to 20% and exceeding project annual cost saving.
Oversaw Integrated System Testing (IST), End-to-End Testing (ETE), User Acceptance and Certification Testing (UAT) and post deployment User Certification Testing (UCT) or regression testing.
Interactive Communications, Atlanta, GA • Change Manager / Technical Project Manager 07/2007 - 03/2012
Pioneered the development of a new IT Divisional Change Management department. Providing process improvement and a consistent end-to-end path from business concept through development to implementation and ensured that IT infrastructure assets and resources are in alignment with the objectives of the business needs.
Created SOPs, provided training, identified best-fit resources, and led implementation of a consistent E2E path from business concept to execution.
Global owner of the IT Change and Release Management process. Managed changes of culture, approach, systems and processes of IT Infrastructure and Operations.
Developed the foundation of an ITIL Service Desk for organization, saving hundreds of thousands annually on maintenance costs.
Mitigated the risk of changing, moving, adding, removing, deleting, modifying, or supplementing changes made to IT infrastructure including hardware, software development, network, database, storage, and applications. Increased On-Time Delivery of projects by approximately 10%.
Managed the purchase order (PO) process from RFP through purchase orders, approval processes, and invoice handling, ensuring effective budget management and cost control across IT change initiatives.
Ensured usage of standardized methodologies and procedures for efficient and prompt handling of all changes, while minimizing business risk for products such as wireless, credit/debit/prepaid cards, and content cards.
Provided day-to-day leadership and management of thirty-two distinct financial transaction platforms of a 24/7 data center.
Implemented, and aligned the Change Management policies and operational procedures to comply with audit guidelines as outlined by the needs of COBIT, SAS70 Type I & II, and PCI compliance.
Collaborated with project teams, for complex card payment product implementations and platform migrations including B2B, Medagate, and Close Loop, and aggregator implementation process for valued customers such as Wal-Mart, Target, Western Union, and First Data.
Developed and directed policy and procedures, monitoring the critical success factors and key performance indicators for the Change Management process. Trained all IT personnel on process methodologies, procedures, and policy.
Chaired and convened weekly Change Advisory Board, Emergency Change Advisory Board, and Project Review Board meetings managing stakeholder expectations.
Improved Software Quality Productivity approximately 10%. Developed baselines and processes for capturing metrics.
EDUCATION:
Masters of Business Administration, 2013
Michael J. Coles College of Business, Kennesaw State University, GA
Certificate, Project Management Certification Course, 2011
Kennesaw State University, GA
Bachelors of Arts, 2005
College of New Rochelle, NY
TRAININGS / CERTIFICATIONS:
Engagement Manager Certification, 2021
SAFe Agile for Teams Certification, 2020
Microsoft Project 2010 Certification, 2011
New Horizon Information Security Training, 2010
New Horizon GLBA Privacy Notice Training, 2010
ITIL Foundation v2 Training, 2007
Boards & Organizations
2014-2016 Orange Duffel Bag Initiative (501c3 Non-profit) • Advisory Board Chair • Board Member
2014-2015 Mt. Zion High School Career, Technical and Agricultural Education Advisory Board Member
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