Customer Service Insurance Verification
Resume:
Anne Dahlstrom
Saint Paul, MN *****
*************@*****.***
WWW: https://bold.pro/my/anne-dahlstrom-241*********/751r
Professional Summary
Seasoned Optician with a robust background at Pearle Vision, showcasing expertise in optical measurements and a passion for delivering exceptional customer service. Excelled in enhancing patient satisfaction through meticulous insurance verification and eyewear adjustments. Proven track record in boosting sales through effective product upselling and supply management, ensuring a seamless customer experience. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Diligent [Job Title] offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Skills
Customer Service
Insurance Verification
Optical Measurements
Computer Skills
Repairing Glasses
Optical dispensing
Insurance Billing
Adjusting Eyewear
Retail Sales
Optical orders
Progressive Lenses Expertise
Transaction Processing
Frame Selection
Multifocal Lenses Knowledge
Order Preparation
Product Upselling
Contact lens
Supply Management
Optical Equipment Operation
Visual acuity testing
Eyewear brands
Display building
Eye Health Assessment
Optical Terminology
Work History
July 2023 - September 2024
Pearle Vision - Roseville, MN
Optician
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Verified and updated patient records promptly to guarantee accurate prescription information.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
June 2011 - September 2019
White Bear Eye Clinic - White Bear Lake, MN
Optician
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Performed basic vision testing for new patients.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Verified and updated patient records promptly to guarantee accurate prescription information.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
August 2007 - June 2011
Pearle Vision - Woodbury, MN
Optician
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Performed basic vision testing for new patients.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Verified and updated patient records promptly to guarantee accurate prescription information.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Learned new catalog of items to present current options to patients.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Aided in selection of eyeglass frames based on customer preferences.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
June 2002 - June 2011
Graf Optical - Roseville, MN
Optician
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Performed basic vision testing for new patients.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Verified and updated patient records promptly to guarantee accurate prescription information.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Learned new catalog of items to present current options to patients.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Aided in selection of eyeglass frames based on customer preferences.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
July 2000 - June 2002
St Croix Vision Center - Stillwater, MN
Optician
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.q
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Performed basic vision testing for new patients.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Verified and updated patient records promptly to guarantee accurate prescription information.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Learned new catalog of items to present current options to patients.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Education
December 1986
University of Minnesota St Paul MN
Bachelor of Science Applied Design
Silk painting
I enjoy design textiles and my favorite medium is painting on silk. My work has been shown locally, in New York City, as well as in Europe. My work is also in both public and private collections.
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