Support Center Customer

Iryna Zuieva

About

Languages

Working as a Volunteer

Skills

Experience

GDH Government Services LLC (Arlington, TX)

Interpreter with the Afghan Refugees Support Center

Welcoming the visitors of the Afghan Refugees Support Center Providing translation (Ukrainian - English) service to Ukrainian refugees as part of the Afghan Refugees Support Center, and Assisting the visitors with finding the services in which they were interested.

Partner LLC (Ukraine)

Client Services Specialist

Issuing invoices, organizing delivery process, and conflict situations resolving. · Interacted with clients on regular basis to quickly alleviate issues and provide project updates. · Delivered outstanding service to clients to maintain and extend relationships for future business opportunities. (In the sphere of water supply, heating, and plumbing products).

Pony Express LLC (Ukraine)

Key Customer Specialist

Key customer support, order processing, complaint handling, contract formation, and renewal, issuing invoices and tax invoices. · Built relationships with customers and community to establish long-term business growth. · Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Autoparts LLC (Ukraine)

Customer Relations Specialist

Incoming calls acceptance, organizing the process of contracts formation, consulting clients about the company's products, contract and delivery conditions, primary documentation, and accounts receivable. · Provided accurate information about promotions, customer programs, and products, helping drive high customer retention. · Logged call information and solutions provided into the internal database. · Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.

Tomo Center LLC (Ukraine)

Order Management Specialist

Planning and organizing the company's wares delivery according to the contract commitments, checking correctness of paperwork (prices, item numbers, etc.) · Processed and submitted orders daily and organized the delivery process to maintain customer satisfaction. · Assisted customers by providing tracking information and resolving shipping issues.

Astelit LLC (Ukraine)

Call Center Specialist

Responded to customer requests for products, services and company information. · Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. · Recommended products to customers, thoroughly explaining details. · Promoted available products and services to customers during service, account management and order calls.

International Marriage Agency (Ukraine)

Manager I 03/2002 – 08/2005

Translation of incoming and outgoing correspondence from English language into Russian/Ukrainian and from Ukrainian into English. · Conversing with agency clients, negotiating with business partners, and establishing the functioning of the agency and work process of its' staff.

Phone # 469.740.05.75 (Mobile, WhatsApp)

E-mail: *****.*****@*****.***

Location: Princeton, TX, 75407

I am Willing to take on challenges and risks.

Adaptive to new stuff. Responsible for my actions and keep my promises.

Learning from mistakes and making my customers happy.

Building good relations with coworkers and clients.

Hardworking team player who achieves personal and company goals.

Jun’24 – Jun’24

Feb’20 – Jun’22

Jan’19 – Dec’20

Jun’16 – Dec’18

Sep’07 – Apr’14

Oct’05 – July’07

Mar’02 – Aug’05

English

Ukrainian – native speaker

Russian – native speaker

Dallas Pets Alive (Dallas, U.S.)

Rescue Admin 10/22 – Present

Monitor emails from DPA partner shelters and/or their social media for pets in need ·

Complete brief writes-up with photos of shelter pets in need to add to DPA’s foster album,

Maintain Google Albums for candidates for assigned shelter partner where fosters “shop” for new foster pets, adding and removing pets based on assigned shelter partner need.

Crisis text line

Crisis Counselor 05/23 - Present

Providing support by creating a dialogue with texters who are looking for help, de-escalating the crisis at hand and providing compassionate, non-judgmental support using active listening, collaborative problem-solving, and safety planning.

PC, skilled user. : Internet Explorer, Outlook Express, MS office., 1C Enterprise (it can be compared to QuickBooks).

Certificates:

“Perfect Telephone Operator”,

“Emotional Intelligence in Client Service”.

“Bookkeeping Basics” by Intuit.

“Assets in Accounting” by Intuit

“Liabilities and Equity in Accounting”

“Financial Statement Analysis” by Intuit

Successfully passed the Intuit Bookkeeping exam on 01/11/24.

Contact this candidate