Program Management E-Commerce

TECHNOLOGY & BUSINESS EXECUTIVE CUSTOMER FOCUSED PMO OFFICER

Program Management & Transformation Leader with extensive experience driving strategic business transformation, operational excellence, and customer-centric solutions across technology and e-commerce sectors. Expert at leading complex portfolios, optimizing organizational performance through agile methodologies, lean principles, strategic planning, and cross-functional collaboration.

AWARDS

General Motors, CIO Supplier Achievement - Recognized for exemplary performance in managing a 75-member cross-functional team to achieve Capability Maturity Model Integration (CMMI) Level 2 certification.

United Airlines, Innovation - Received the award for developing a lean framework that efficiently identifies the ideas likely to be successful with customers, significantly reducing investment risks.

CORE COMPETENCIES

Portfolio and Program Management • Strategic Planning • Agile & SAFe Methodologies

Digital & Business Transformation • Resource & Capacity Planning • PMO Governance

Lean & Operational Excellence • Stakeholder Management • Innovation & AI Integration

EXPERIENCE

Komatsu, Chicago, Illinois

May 2024 – Present

Program Management Officer

Providing oversight on the portfolio of projects and programs to ensure alignment with business goals across the North American Region and Global Mining organization.

Direct strategic oversight of global and regional project portfolios, aligning initiatives to organizational goals.

Lead the CIO portfolio steering committee, ensuring effective project intake, budgeting, issue resolution, and resource optimization.

Implemented PMO maturity model enhancing governance, strategic alignment, and integrating AI to elevate execution capabilities.

Coaching teams across the business to ensure execution consistency with the Program Management Office (PgMO) playbook.

Spearheading the execution of a maturity model to enhance PgMO capabilities, focused on governance, strategic portfolio alignment, and using artificial intelligence to improve project execution.

United Airlines, Chicago, Illinois

Feb. 2024 – May. 2024

Fractional PgMO Leader - Consultant

Recruited back to United to design and deploy a program execution framework and governance to migrate from a legacy Unimatic system essential to managing flights, cargo, and crew for the Network Operation Center (NOC).

Coinflip, Chicago, Illinois

Jul. 2022 – Dec. 2023

Director - Head of the Project Management Office

Reported to the President of a $500MM e-commerce business, establishing a PMO and business transformation.

Established PMO, implemented OKRs framework achieving 35% improvement in customer satisfaction.

Deployed AI framework accelerating productivity by 30%, reducing tool approval times by 25%.

Provided project management oversite for international expansion initiatives, resulting in $20M incremental e-commerce revenue.

Implemented Change Control Board standards, reducing project rework by 30%.

Ulta Beauty, Bolingbrook, Illinois

Mar. 2021 – May. 2022

IT Director- Project Management Office (PMO)

Responsible for driving lean execution of the IT portfolio to deliver value in an $11B e-commerce and retail business.

Strategically aligned IT portfolio to business objectives, managed a $75M annual budget.

Optimized resource planning via Planview PPM, reducing resource conflicts by 15%.

Led PMO transformation initiatives, ensuring robust SAP Hana S4 integration and cross-functional coordination.

Developed the PMO transformation and maturity road map to improve results delivery and drive accountability.

Rockwell Automation, Milwaukee, Wisconsin

Jan. 2020 – Jan. 2021

IT Manager-Strategy Realization Office

Accountable to Improve the organization's ability to deliver business value using a Capability Maturity Model and SAFe delivery framework.

Enhanced operational efficiency, reducing IT spending from 80% to 60% through SAFe and Capability Maturity Models.

Advanced portfolio review processes to align initiatives strategically and maximize business value.

Matured the Quarterly Portfolio Reviews (QPRs) to provide insights and oversight of initiatives and outcomes.

United Airlines, Chicago, Illinois

Dec. 2017 – Jan. 2020

Senior Manager- PMO Strategy and Planning

Directed efforts across the business to implement digital technology transformation initiatives $200MM portfolio.

Executed digital transformation initiatives across a $200M portfolio, achieving 20% improvement in on time delivery.

Led the cross-functional Digital Acceleration tiger team resulting in savings of $2M.

Appointed as Change Champion for CA Clarity PPM, supporting scope management and issue resolution efforts.

Created a Project Management Community of Practice (COP), improving the skills of +500 professionals, enhancing project delivery success rates by 25%.

CUNA Mutual, Madison, Wisconsin

Nov. 2016 – Dec. 2017

Director-Agile Execution and Continuous Improvement

Accountable for the delivery of Customer Operation's projects across the portfolio ($35MM).

Owned the Lean Six Sigma Black Belt and Green Belt program, delivering $10M in savings.

Implemented agile delivery practices to optimize value to the business.

Reduced rework and failed sprints 15% by implementing agile standards and Jira best practices.

Partnered with business unit leaders to implement project intake prioritization and resource analysis.

GE Healthcare, Wauwatosa, Wisconsin

Jan. 2010 – Nov. 2016

Director- Innovation PMO

Jan. 2014 – Nov. 2016

Established the engineering PMO and led the adoption of Scaled Agile Framework for the acquired API Healthcare company.

Implemented SAFe methodologies, enhancing program outcomes by 20% and strategic alignment by 15%.

Utilized customer demos as a key tool for communicating product value, features, and benefits to stakeholders.

Drove the enterprise Agile adoption of SAFe to develop their first mobile application and SaaS product.

Coached project managers, release train engineers, and scrum masters to execute the $40MM project funnel.

Orchestrated a product management council responsible for road maps, strategic trade-offs, and product quality.

Senior Program Manager- Agile Methodology Transformation

Jan. 2010 – Jan. 2014

Led the global Agile transformation of a $100 million portfolio focused on business growth and operational excellence.

Implemented a strategy and framework to scale agile development across the global business.

Provided mentorship to a global team of Agile coaches in the U.S., U.K, and India to scrum development playbook.

Established operational rigor that improved on-time project delivery metrics by 15%.

Engaged with QA to implement a framework to ensure compliance with the QMS/validation and verification.

Sogeti Nationwide, Dublin, OH

Oct. 2009 – Jan. 2010

Agile Iteration Manager – Consultant

Led 5 agile delivery teams in the development and implementation of a customer-facing website and microsites, achieving a 15% reduction in time-to-launch and enhancing user engagement by 25%.

Jawood Management IBM, Tampa, FL Mar. 2009 – Oct. 2009

Agile Iteration Manager - Consultant

Led the Service Management Optimization Reengineering team to implement the IBM® Tivoli® Maximo toolset, resulting in a 45% increase in service efficiency and a 20% reduction in operational costs.

Computer Consultants of America Credit Acceptance Corp, Southfield, MI

Mar. 2007 – Oct. 2008

Sr. Project Manager - Consultant

Developed and implemented a new Statistical Analysis System (SAS) for the Analytics department, creating a servicing data Mar.t and delivering over 20 Oracle reports and Cognos interfaces, resulting in a 30% increase in reporting efficiency and accuracy.

Dickson Allan Consulting General Motors OnStar, Detroit, MI

Mar. 2005 – Oct. 2007

Sr. Project Manager – Consultant

Implemented agile guidelines and standards, achieving an 95% adherence rate for requirements capture and reducing average documentation time from 37 to 9.6 hours per requirement, enhancing project efficiency and quality in navigation capability development.

Ajilon Consulting General Motors, Detroit, MI

Mar. 2003 – Mar. 2005

Sr. Project Manager – Consultant

Orchestrated the program to integrate financial and manufacturing capabilities to send information to mobile devices, eliminating 3 redundant systems and achieving a 50% reduction in data retrieval times.

Led the effort to achieve CMMI Level 2 certification, enhancing organizational capabilities through standardized processes and continuous improvement initiatives that resulted in a 20% increase in process efficiency.

EDUCATION

Eastern Michigan University, B.A., Business and Information Systems

Certifications

PMP (Project Management Professional) – PMI

Artificial Intelligence Strategy – Cornell University

SAFe Agilist (SA) – Scaled Agile

Certified Scrum Professional (CSP) – Scrum Alliance

Certified Scrum Master (CSM) – Scrum Alliance

Lean Certification – Lawrence Technology University

Business Transformation – CXO Transform (In process)

Training & Coursework

General Electric Crotonville - Leadership Development - Activating Strategy and Culture

General Electric- Lean Startup / Fast works Leadership Development

LinkedIn Training - Cloud Computing Core Concepts, Supply Chain: Foundations, DevOps: Accelerating Continuous Delivery

BOARD MEMBERSHIP

CIO, Outreach706 – Guided technology strategy enhancing digital engagement.

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