Customer Service Inventory Control

IH Issqeely Horne

Jonesboro, GA ***** +1-404-***-****

***********@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Proven leader in fast-paced environments, exemplified at Bojangles', where I elevated team performance through effective training and mentorship. Skilled in inventory control and customer service, I consistently enhanced customer satisfaction and operational efficiency. My approach combines critical thinking with active listening, driving continuous improvement and fostering a collaborative team culture.

SKILLS • Cash Handling

• Decision-Making

• Customer service focus

• Employee Training

• Accurate money handling

• Opening and closing procedures

• Handling Customer Complaints

• Training and mentoring

• Team Development

• Inventory Control

• Flexible Schedule

• Sales Strategies

• Supply Ordering

• Shift leadership

• Reporting and documenting

• Shift checklists

• Customer Service

• Active Listening

• Critical Thinking

• Computer Skills

Team Collaboration and

Leadership

•

WORK HISTORY ASSISTANT MANAGER 01/2020 to CURRENT

Zaxbys Stockbridge, GA

Supervised day-to-day operations to meet performance, quality and service expectations.

•

Maintained a clean, safe, and organized store environment to enhance the customer experience.

•

Developed strong working relationships with staff, fostering a positive work environment.

•

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

•

Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

•

Improved customer satisfaction by addressing and resolving complaints promptly.

•

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

•

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

•

Managed inventory levels to minimize stockouts while reducing overhead costs.

•

Conducted performance evaluations, identifying areas for development and rewarding strong performance.

•

Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

•

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

•

SHIFT MANAGER 08/2020 to 10/2022

Bojangles' McDonough, GA

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

•

Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

•

• Trained and mentored new employees to maximize team performance. Supervised employees and oversaw quality compliance with company standards for food and services.

•

Worked closely with team members to schedule breaks and shifts to meet state regulations.

•

Coached crew members to optimize performance and motivate toward more efficient work.

•

Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

•

Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

•

Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

•

Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

•

CASHIER TEAM LEAD 09/2016 to 09/2024

Sonny's BBQ Jonesboro, GA

• Assisted customers by answering questions and fulfilling requests.

• Communicated with customers and team members to solve problems.

• Processed both cash and card purchases and returns. Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

•

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

•

Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

•

Developed strong relationships with repeat customers through friendly service interactions.

•

Helped customers complete purchases, locate items, and join reward programs.

•

EDUCATION Associate Of Applied Business

Georgia State University, Atlanta, GA

Contact this candidate