Home Health Technical Support
Resume:
Karen Manon
**** ***** **. ********, ** ***** *********@*****.*** 646-***-****
PROFESSIONAL EXPERIENCE
Sykes / SITEL Lakeland, FL (07/2021 to 12/2022)
Technical Support Agent / Customer Service
Assisted customers with troubleshooting various security devices including the security app,
Placed and canceled all orders.
Help set up customer accounts and transfer calls to the right department.
Added discounts to client accounts when available.
Partners in Care New York, NY (07/2014 to 01/2020)
Home Health Aide
Assisted patients to keep personal independence by following the plan of care.
Monitored patients behavior changes and documented.
Check vital signs and changes in behavior if needed.
When needed report health status findings to appointed nurse or supervisor.
Assisted patients with scheduling up appointments.
Comfort Keepers Tampa, FL (11/2011 to 02/2013)
Home Health Aide
Light Housekeeping, Grooming Guidance, Meal Preparation, Recreational Activities, Dress/Undress, Nail Care, Toileting, Ambulate, Transportation.
TLC Calls, provided companionship, medical reminders, hair care, oral care,
Made curtesy calls for patients to check on status on medication fulfillment.
Provided transportation for patients to appointments and trips to the grocery store.
Sun Coast UR, Inc Lutz, FL (8/2010 to 02/2012)
Medical Receptionist
Greet visitors and determine nature and purpose of visit.
●Assemble new patient charts with pertinent medical forms to be completed by patient.
●Pull and prepare charts according to daily scheduled appointments.
●Call insurance companies to verify benefits and coverage. Obtain authorization office visit and medication.
●Operate telephone console, answer incoming phone calls, schedule appointments, re-direct calls to staff, provide information, messages.
●Generate and submit insurance claims. Contact insurance company to inquire status on unpaid claims. Re-submit corrected claims. Collect patient co-payments via cash or credit card
●Respond to patients concerns regarding medication side-effects under the physicians’ directions.
●Collect urine specimen, log and prepare specimen for testing.
●Place prescription medication orders to pharmacy via fax and/or phone call.
●Courtesy reminder calls to patient for future appointments.
●Prepare outgoing mail, secure postage also ensures postmaster pickup.
●As a team player, I also clean the office kitchen and remove trash.
Mercy of Tampa, Inc. Tampa, FL4/2009 to 7/2009
Resident Services Assistant .
●Assisted residents with activities of daily living, including bathing, dressing, eating, toileting, hygiene and mobility.
●Assisted residents in keeping their units neat, clean and orderly.
●Maintained an awareness of each resident’s general state of physical and mental health and report any changes at once to the Nurse or Supervisor of Assisted Living.
●Assisted with meal selection, service and feeding as assigned.
●Assisted with activity program as assigned.
●Assisted residents with clothing and laundry needs
University Community Hospital Tampa, FL (07/2005 to 01/ 2007)
Hostess / Cafeteria Aid
Prepared and delivered food trays to hospital patients.
Read production orders on menu cards on trays to determine items to place on tray.
Assembled and served food items to hospital staff in cafeteria.
Recorded amount and types of special food items served to patients.
EDUCATION / SKILLS
Personal Protective Equipment
Safety In the Workplace
HIPAA In Home Care
Management Of Biomedical Waste
Infection Control; In the Home Setting
Caregiving In a Facility
Emergency Preparedness
Tuberculosis Education Program
Blood Borne Pathogens
Medical Device Reporting
Comfort Keepers Tampa, FL 2012
Emergency Preparedness
Assistance With the Self Administration of Medication
D.G. Erwin Technical Center Tampa, FL 2010
Medical Billing and Coding Specialist
Medical Prep Institute Tampa, FL 2009
Home Health Aide Certificate
Leary Technical Center Work Experience Tampa, FL 2004
Nursing Assistant Diploma
Chamberlain High School Tampa, FL 2004
Diploma
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