Program Coordinator Customer Service

Jemima Geach

Curriculum Vitae

Address: ***** ****** ***, ********, ** 92563

Mobile telephone: 442-***-****

Email: ******.***@*****.***

My relationship management, customer service and coordination (administration) background have produced excellent communication and organizational skills. I am seeking a position where I can continue to exceed expectations and make a positive impact. Currently I’m doing volunteer work at the 11th Marines Furniture Warehouse and Helping Hands Worldwide Mobile Food Pantry.

Key Skills & Experience

• Excellent relationship management

• Experience writing business cases and procurement documents

• Advanced skills using Microsoft office and Google products

• Experience logging Health & Safety incidents and risks

• Problem solving skills whilst under pressure

• Experience creating and managing a risk register

• Great can-do attitude, ability to learn new systems and tasks quickly

• Experienced at generating monthly financial reports for projects

• Experience booking meetings, travel and events

• Experienced minute taker, inbox management, A& D logs

• Well organized, happy to support multiple stakeholders Work Experience

March 2023 – April 2024 (Contract Role)

Department of Conservation (DOC)

Project / Program Coordinator

DOC Government Department in New Zealand responsible for conserving New Zealand’s natural and historic heritage, including National Parks, hiking trails and historic buildings and structures. My key responsibilities included:

• Arranging purchase orders

Writing procurement plans and actioning them

Engaging with suppliers and presenting options to stakeholders

• Monthly financial reports

• Writing construction contracts

• Organizing and managing team days and events

• Inbox and calendar management for program manager

• Attending meetings and taking minutes, actions and decisions

• Assisting with on boarding and off boarding staff

• Triaging office enquiries and scheduling the work

• Booking travel and ensuring everything is in line with policy November 2022 – March 2023 (Contract Role)

Ministry for Primary Industries (MPI)

Program Coordinator and Executive Administrative Support for the Director of Legal MPI is a Government Department in New Zealand responsible for animal welfare, biosecurity and fishing practices.

My key responsibilities included:

• Arranging purchase orders

Advising staff about policies and procedures

Assembling and editing the department wide weekly newsletter

• Proofing and submitting Gazette Notices

• Receiving and managing the regular updates on office laptops

• Organizing and managing team days and events

• Inbox and calendar management for the Director of Legal

• Assembling and editing the weekly department wide newsletter

• Binding Acts for solicitors after changes to legislation

• Attending meetings and taking summaries, minutes and A&Ds

• Assisting with on boarding and off boarding staff

• Triaging office enquiries and scheduling the work

• Booking travel and ensuring everything is in line with policy September 2021 – August 2022

Callaghan Innovation

GIQ Program Coordinator (Project Coordinator) and Executive Administrative Support for the Delivery Manager

Callaghan Innovation is a government department specializing in providing grants to the NZ scientific and innovation community.

My key responsibilities included:

• Monthly Health & Safety and Risk reports for the Executive Leadership

• Assisting the PM with meeting /travel bookings, template creation, minutes

• Developing training documentation and processes

• Updating leadership with suggestions for process improvements

• Technical administrative work and inbox management for the team

• Managing the risk register and hosting risk update meetings

• Providing monthly financial reports for the Project Managers for projects

• Maintaining schedule reports and project plans

August 2020 – September 2021

Asteron Life

New Business Consultant (Technical Administrative Support) and Executive Administrative Support for the Key Account Manager

Asteron Life is an internationally recognized risk insurance provider. My key responsibilities included:

• Analyzing new applications and advising gaps in requirements

• Advising the insurance brokers and providing solutions

• Coaching junior team members on best practice and processes

• Updating leadership with suggestions for process improvements

• Technical administrative work for new and amended policies

• Handling complaints and providing duty of care

• Supporting the Key Account Managers with inbox management September 2018- August 2020

InterContinental Hotel

Business Development Manager

The InterContinental is an upscale 5-star luxury hotel and conference venue. It also has two restaurants, a spa and a club lounge, popular with local and global VIP clientele. My key responsibilities included:

• Managing relationships, revenue and forecasting for top 200 clients

• Financial reports, inbox management and travel bookings for leadership

• Coaching junior team members on best practice and processes

• Organizing and hosting networking events and site inspections

• Identifying leads and developing new business

• Maintaining deep relationships to drive customer loyalty and growth

• Running incentive programs such as corporate of the month February 2017- September 2018

James Cook Hotel Grand Chancellor

Business Development Manager

The James Cook Hotel Grand Chancellor is one of Wellingtons largest Hotels, with 268 guest rooms and 8 conference and meeting rooms.

My key responsibilities included:

• Managing the relationships, contracts, revenue monitoring and pricing

• Handling serious complaints and resolving them

• Hosting travel agents, industry people and corporate guests at events

• Developing new business through a series of sales trips and networking

• Proactively generating and soliciting new business leads

• Researching and monitoring competitor properties, developing USP May 2016- February 2017

Kiwibank

Technical Analyst – IT Payments

The IT Payments team supports various production payment systems and scheduling tools. The team was production based in the IT department.

My key responsibilities included:

• Communicating between Developers and Business Owners

• Building and maintaining the team’s Sharepoint calendar

• Holding morning stand up meetings

• Reading and analyzing business case and requirement documents

• Collaborating with Test Analysts and Developers to estimate timeframes

• Researching and drawing process maps in Visio

• Investigating additional requirements

• Writing technical specification documents for implementation

• Organizing and hosting social events in order to improve team collaboration September 2013- May 2016

Kiwibank

Insurance Sales Representative

The insurance team sells household and risk insurances for Kiwibank. I was the highest performing salesperson in my team despite taking on additional work supporting other teams and writing articles for the staff intranet.

My key responsibilities included:

• Utilizing a consultative sales approach to sell a range of insurance products

• Handling serious complaints and resolving them

• Assisting customers and Kiwibank home loan team with insurance advise

• Coaching staff members from the store network on selling insurance

• Proactively responding to and following up insurance enquiries

• Researching and monitoring competitor products, in order to develop USP

• Writing training documentation and process maps

• Coaching staff members from other teams in the art of risk insurance sales September 2010 – September 2013

Tribe Design in Wellington

Account Manager, Sales Manager

Tribe Design is a local manufacturing business specializing in small, custom metal products. In this role I changed the way we thought about procurement, saving time and making more money. My key responsibilities included:

• Developing new business

• Handling serious complaints and resolving them

• Maintaining and growing existing high value customers

• Researching and developing new product lines and feasibility studies

• Monitoring, reporting and putting together sales projections for the directors

• Planning and attending sales trips in order to develop new business

• Writing the marketing copy for product brochures

• Investigating and sampling imported product lines from Chinese factories

• Serving as customer advocate during production process

• Quality checking finished project and obtaining customer feedback

• Planning and purchasing of staff Christmas presents April 2011 - May 2012

Devine Rentals in Wellington

Marketing Manager (part-time)

Devine Rentals is an owner operated start-up business. They sell and rent luxury cars to discerning holiday makers in Wellington, Christchurch and Auckland. I came on board as a share-holder and put in a several hours each week to customer communications and marketing. My key responsibilities included:

• Developing and implementing a marketing plan

• Engaging with key stakeholders for budgetary sign-off

• Forming a customer relationship strategy

• Utilizing social media and print advertising to create a brand

• Negotiating advertising rates with key suppliers

• Developing a pricing strategy to utilize ‘deal sites’ like grabone

• Photographing the vehicles at scenic locations to increase desirability

• Creating a facebook page and utilizing social networking

• Planning layout of website and assisting with content creation

• Writing content and layout for brochures and other marketing collateral March 2010 – September 2010

The Wellington Guide Magazine in Wellington

Advertising Manager

The Wellington Guide Magazine is an owner operated lifestyle magazine published quarterly. In this role I expanded our readership base by adding new sections about fashion and homeware. My key responsibilities included:

• Develop new business and manage the process right through to the copy

• Serving as a customer advocate, communicating with the food critics

• Visiting existing and potential clients and helping assess their USP

• Writing business cases for potential advertisers

• Identifying and implementing new features as part of a wider growth strategy

• Relationship managing interns and providing support when required

• Exceeding revenue targets and proposing new channels to market April 2008 – March 2010

The Wellingtonian

Account Manager

The Wellingtonian is a local community newspaper. The distribution is weekly, providing free local news to over 65,000 homes and businesses. In this role I made it easy for owner operators to create an advertising strategy and implement their campaign on a shoestring budget. My key responsibilities included:

• Lead generation and follow up

• Servicing existing customers with thoughtful solutions

• Advising and assisting with content creation

• Photographing products and areas of interest

• Writing advertorial for features

• Meeting revenue targets

• Up-selling into other newspapers in the group

• Advocating for the client when collaborating with the copy department October 2006– March 2008

Unichem Pharmacy in Johnsonville, Wellington

Shop Assistant

Unichem Pharmacy is a local chemist attached to a supermarket. The shop sells prescription drugs,

'over the counter' medicines and gifts. In this role I increased our skincare sales by developing staff incentives and sales trainings to promote higher margin products. My key responsibilities included:

• Advising customers on product solutions to a number of common conditions

• Processing the incoming stock and arranging attractive displays

• Running sales reports and monitoring stock levels

• Ordering Propharma stock items

• Training new staff members

Education

February 2004 – October 2007

Victoria University of Wellington

Bachelor of Arts double majoring in Media and

Communications Studies, and English Literature

January 2002 – November 2004

Mountainview High School

Level 3 NCEA

Level 2 NCEA

January 1999 - December 2001

Pleasant Point High School

Level 1 NCEA

Referees

Available on request.

Contact this candidate