Customer Service Administrative Assistant

Valeria L. Alexander

*** **** ******, **** ********, South Carolina 29172

Home 803-***-****

Cell 803-***-****

*******@*****.***

SKILLS:

Over fifteen years of experience as an Administrative Assistant/Customer Service Professional with state/county governmental agencies, corporate, financial businesses, retail and call center environments. My experience of twenty plus years in accounts receivable - knowledgeable in cash transactions, and collections; ten years in management; and five years in sales. I am proficient in Microsoft Office Suite inclusive - Word, Outlook, Excel, Access, and PowerPoint. Dedicated, focused, organized, and committed to delivering high quality results with little supervision. I also have excellent verbal and written communication skills with the ability of prioritizing multiple tasks simultaneously with detailed efficiency and following through to achieve project goals. I have the drive to succeed and seek a role of increased authority and responsibility.

EXPERIENCE:

South Carolina Department On Aging FTE

Columbia, South Carolina

Receptionist/Program Assistant

March 2021 to February 2025

From temporary assignment to permanent employment at the same capacity.

desk first point of contact for greeting personnel, vendors and visitors into the office, as well as

the telephone.

Receives, screens, interprets and refers incoming calls and visitors to the appropriate areas,

Input the received calls into ACTS system daily.

Execute parking validations and reconcile the parking reports monthly.

Create phone list documents, regional office documentation, and mail log sheets.

Front Document and distribute mail.

Troubleshoots incoming complaints.

Assists in special projects as needed.

Find Great People FTE

Columbia, South Carolina

Receptionist/Program Assistant

October 2020-March 2021

Temporary assignment position with South Carolina Department On Aging office.

Front desk first point of contact for greeting personnel, vendors and visitors into the office and on the phone.

Execute parking validations and reconcile the parking reports monthly.

Kelly Services w/BlueCross Blue Shield FTE

Columbia, South Carolina

Membership Auditor/Processing Engineer

August 2018 to June 2019

Billing Specialist, applied corrections to the member’s accounts, that entails configuring changes and rebuilding voids.

Researched the delinquent accounts, reapplying, rebill or refund payments.

Checking the parameters of the account for federal guidelines adhered to.

Utilized and determined appropriate software to process the status of members’ account.

Administering medical information for processing claims.

Submitting correspondence to request medical documentation.

Valeria L Alexander

Home 803-***-****/ Cell 803-***-****

*******@*****.***

Carolina Comfort, Inc. FTE

Columbia, South Carolina

Receptionist/Administrative Assistant

June 2017 to August 2018

Front Desk reception - Greeting Sales Reps, clients, and customers, answering inquiries with proper direction to staff.

Answered phones spoke with new clients, realtors, project job sites managers, discussed payments and calls for HVAC maintenance.

Typed correspondence, applied payments to accounts, set appointments and prepared documentation - handbooks, customer files and agreement folders.

Daily managed all manual and computerized files, discarded and purged older files.

I executed Administrative Assistant duties for President, Vice President, Office Manager, Accounting, Dispatching and Sales Departments.

American Cyber Systems, Inc. FTE

Duluth, Georgia

Customer Support Representative.

Sept 2015 to Sept 2016

Temporary assignment contracted out to CSC, Blythewood, SC, as a Customer Support Rep, for a California Insurance Company.

Daily we added, deleted or changed vehicle or driver information, may have included request to change clients’ coverages

Discussed billing issues, needed to troubleshoot various problems, may entail the corrections of Vehicle Identification Numbers or contacting the Department of Motor Vehicles, Lien holders or Leasing Agents.

Advised customers on statuses, for payments, cancellations, renewals, or made them aware of future occurrences.

I adhered to company policies, procedures, and State of California insurance requirements.

CL Woodard Trucking PTE

Columbia, South Carolina

Administrative Assistant

Dec 2011 to Jan 2016

I compiled monthly and quarterly reports, for mileage, fuel and miscellaneous receipts.

Totaled the receipts for tax purposes

Handled accounts receivable and payable transactions.

Typed correspondence, filed documents, ordered supplies, troubleshoot problems with office machines and program

Security Finance FTE

Columbia, South Carolina

Manager in Waiting, Assistant Manager

July 2014 to Sept 2015

Managed and acquired accounts by providing excellent customer service.

I adhered to company policies along with state/federal guidelines and collection laws.

Performed routine accounts receivable and payable transactions which were applied to current and new loans.

Followed the company’s collection procedures performed daily, with heavy telephoning and outside visitation.

Maintained accuracy to cash drawer and handled daily banking deposits.

Recorded branch gains, profit and loss reports.

Communicated and exercised sound judgment, collaborating with associates and customers to accomplish amicable resolutions

Valeria L Alexander

Home 803-***-****/Cell 803-***-****

*******@*****.***

Aarons' Sales and Lease FTE

Columbia, South Carolina

CSR, Account Manager, Manager Trainee

Oct 2013 to July 2014/1997 to 1998

Opened and closed furniture and appliance retail store daily.

Managed customer accounts department, appraised and verified information for account approvals.

Communicated and collaborated the collection of payments with customers via in person (in store), by telephone or in the field

Performed accounts receivable and payable transactions daily: handled payments, made by cash, check, money order, or credit card (store location or in the field). Balanced the cash drawers for next day operations and making daily bank deposits.

Compiled, analyzed, received, and reviewed all correspondence to/ from customers.

Recorded, updated, and maintained inventory information in computerized files.

Supervised, managed, developed, scheduled and organized the activities Assistant Accounts Manager.

Prepared and processed documents for delinquent accounts submitted for court and litigation.

New York State Department of Motor Vehicles FTE

Peekskill, New York

Motor Vehicle Representative/Admin Support Person

Nov 2005 to Nov 2011

Issued and renewed motor vehicle registrations, personal drivers’ license, permits, or state identification cards.

Reviewed documents to process and input the necessary information to complete requests into computer.

Fulfilled requests for duplicate titles and driving records.

Handled accounts receivable transactions payable by cash, check, or credit card.

Relieved supervisor and consult, assisted coworkers with difficult customers and administrative tasks.

Demonstrated knowledge of DMV required laws and regulations.

Inputted and incorporated changes to computerized records.

Implemented enforcement procedures to allow clients obtain restricted or conditional driving privileges.

Answered phones, typed letters and documents, ordered office supplies and coordinated deliveries, file management, handled all administrative employee and corporate office correspondence/documents.

Backed up Calculations Clerk – in audit department, checked the daily work and monetary transactions to ensure accountability and accuracy by staff with daily paperwork and cashiering process.

Daily assisted the District Director, Office Manager and Operations Supervisor.

EDUCATION:

Midlands Technical College, Columbia, South Carolina - Aug 2012 - May 2013

Mercy College, Dobbs Ferry, New York - Jul 1982- Dec 1992

Certified Notary

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