Project Management Scrum Master

George W Brower

**** * ***** **., ********, IL 60559 630-***-**** ******.*.******@*****.*** linkedin.com/in/georgewbrower

SUMMARY

PROJECT MANAGEMENT CONSULTANT with broad and diverse experience in business operations, project management, IT Risk and contracts management, focused on bringing projects to successful completion through superior communication and cooperation.

Core Competencies:

Project Management

Data Center Migrations

Change Management

Process Improvement

Budget/Forecasting

Business Analysis

Requirements Gathering

Team Management

Governance Process

Frequently Used Tools:

MS Project, Clarity, JIRA, Planner, Teams, Outlook, SharePoint, OneNote, Zoom, MS Loop, Word, Excel, PowerPoint, PDF readers/makers

Certifications and Training:

ICP Agile Certified Professional Credential ID: 17-26689-446428aa-4d7c-40e1-8c25-2993c7b2317e

Certified Scrum Master Credential ID: 1466691

Scaled Agile SAFe 5.0 Overview

Education:

Northern Illinois University – DeKalb, IL

PROFESSIONAL EXPERIENCE

US Foods

Scrum Master, People Systems Oct.2022 to Present

Started as a contract worker, via Peterson Technology Partners and transitioned to an FTE as of July 30, 2023, running projects pertaining to Payroll and HR Technologies, dealing with integrations to Workday and Kronos. Also working with applications for Legal and Facility Securities.

CVS Health

Advisor, Project Management Nov. 2020 to Oct.2022

Managed Cloud Governance, Strategy and Assessment projects for Enterprise Information Security working on maintaining security compliance for data processing and sharing across three cloud platforms, Azure, AWS and GCP.

XSell Resources

Sr. Project Manager @ CVS Health Mar. 2020 to Nov. 2020

Managed Infrastructure and Global Security projects, building new virtual and physical servers to expand existing infrastructure or to replace end of life equipment. Converted to FTE.

Enterprise Digital Program Manager @ CVS Health Mar. 2017 to April 2018

Managed the PMO’s Small Project (SmP) delivery of code fixes and enhancements to the Mobile App, Mobile Web & Desktop channels, using a hybrid Agile iterative process.

Prioritized SmPs with Business Owners working from inception through warranty according to release schedules.

Budget and forecast the elements for each release cycle.

Assembled teams from IT Dev, Systems UI, User Experience, Content Management Services, and QA

Also ran more PMO centric projects for these same areas.

Worked to enhance the SmP Delivery Process.

TEKsystems

Project Management Office Consultant @ BMO Harris May 2018 to Dec. 2019

Worked in Information Security creating and operating a functional project QA process to assess the project performance in accordance with the guidelines established by the Financial Crimes Unit PMO.

Reviewed required artifacts and PMO process as completed by the project, for adherence to PMO guidelines

Devised a scoring system by which to grade the artifacts and process procedures and provide measurable data for the Financial Crimes Unit PMO projects.

Wrote controls against PMO governance for Central Testing to add to testing controls library and test cycles.

Information Services Group Project Manager @ Allstate Mar. 2014 to May 2015

Worked on Solution Delivery in house application projects concerning Data on Demand and Data Warehousing for the PMO in the Information Services Group using Waterfall methodologies.

Suggested improvements and changes to the PMO methodology on non-waterfall engagements and bundled plans.

Worked with teams across the United States, Europe and India.

Reported status to senior management, Business participants and Area Leaders in weekly, bi-weekly and monthly meetings, including schedule and forecasted budgets.

Worked on as many as nine projects of various complexity, size and schedule, simultaneously.

Business Analyst/Project Manager @ HSBC (Systems & Application Migration) Jul. 2012 to Nov. 2012

Worked with cross-functional team of Business Leads and SMEs to devise tracking mechanism for project governance organization (TSOC – Transitional Services Organization Committee) to ensure consistency in process and delivery.

Implemented governance structure and worked as the new process SME.

Responsible for tracking and maintaining scheduled exit of temporary service agreements (TSAs) as HSBC & Capital One separate the combined data and infrastructure.

Worked across platforms, work streams, and companies to iexecute platform and data migrations, as per exit plans.

Reported up to TSOC on project change control, process implementations and overall TSA progression status.

MODIS

Enterprise Shared Services Project Manager @ Allstate Sept. 2016 to Mar. 2017

Delivered Enterprise Shared Service application enhancement projects for company's HR & L&R divisions through their PMO delivery office, using a combination of Waterfall and hybrid Agile processes.

Projects involved improvements to existing processes and introduction of all new processes involving Ariba, SAP, Data Warehousing, Ab Initio and Tibco.

Worked with teams across the United States, Europe and India.

Reported status to senior management, Business participants and Area Leaders in weekly, bi-weekly and monthly meetings.

Randstad USA

Business Development Services Project Manager @ ACE Hardware May 2015 to Aug. 2016

Worked deployment project that switched payment processor and credit card readers on company’s Bankcard Program.

Scheduled and deployed installation and conversion services to over 2100 locations over a seven month period using an Agile like deployment cycle.

Reviewed Master Services contract and provided input during contract negotiations with new payment processing vendor.

Worked with Business and payment vendor to budget and forecast equipment costs and rollout schedule.

Worked with Deployment Team to develop processes and communication for corporate and retailers around new stores, new processing equipment and EMV chip cards.

Worked installation troubleshooting for retailers installing new credit card readers and assisted with customer service calls.

Fusion Risk Management

Sr. Project Manager/Business Analyst (Data Center Consolidation) Nov. 2012 to Jun. 2013

Planned a seven-location data center consolidation project with a $10 million budget, including a new colocation DC leveraged against using existing locations for disaster recovery.

Interfaced with business partners and corporate IT to define project scope, schedule, and resolve issues in a Waterfall environment.

Analyzed client business needs to create continuity and recovery plans using company proprietary software.

Created and distributed project communications to ensure all stakeholders were involved and apprised of project status, issue, finances, budget and progress.

Worked with senior staff to define template BCDR requirements, create implementation plans for the new process, and worked with staff to understand and utilize the process.

GDH Consulting

IT Project Manager @ Zurich NA (Data Center Migration and DR Build Out) Sept. 2010 to Apr. 2012

Managed multi-million-dollar data center move, separated into move groups divided by business units and locations, all moving virtually to a new centralized facility as well as a new DR facility.

Maintained project schedule and task analysis, milestones, and dependencies in a Waterfall environment.

Researched, reported and escalated schedule variances.

Tracked inter-project and task dependencies focusing on impact to schedules at the project and program level.

Maintained project documentation for status, program-level risks and issues, impact analysis and mitigation plans.

Escalated risks/issues to project directors and business unit directors with follow up on resolution and closure.

Forsythe Solutions Group

Business Operations Consultant Jun. 2010 to Aug 2010

Data Center Relocation Specialist May 2007 to Feb. 2010

Budgeted, forecast, planned, and managed data center migrations from single unit to several hundred servers and storage units, spaced from single day/wave to multiple move waves over many months.

Sought ways to improve process after each wave through lesson learned meetings.

Worked with Solutions Engineering SMEs on the creation and refinement of business tools and templates to bring a uniformed approach across the different practices.

Worked with Legal to create a more consistent template for statements of work.

Brought back as a consultant to write and record training modules for SOW project.

Jabra GN

Business Partner Services Manager (Shared Service) Dec. 2005 to May 2007

Managed partner specialists, facilitating customer product orders for mobile carriers, retailers and distributors

Overhauled product return governance with GN North America home office to provide faster response.

Worked alongside Global Supply Chain and Product Marketing on product movement from manufacture to warehouse.

Mitigated invoicing issues and provided monthly revenue projections.

Served as lead on project to migrate the Enterprise and Mobile product databases into one consolidated database.

Established business model to improve time and cost by moving to online customer ordering.

Implemented move to web-based ordering for customers and created documentation for online ordering.

Spearheaded cross functional training within mobile division and from mobile to call center & office division.

Icon Identity Solutions

Account Project Manager Jan. 2005 to Dec. 2005

Facilitated national clients’ signage needs, coordinating with architects and general contractors on design, construction, and installation.

Forecast project materials, fabrication, transportation, and installation and managed project to those estimates.

Worked with local municipalities on permitting process and their exemptions and exceptions.

Performed field surveys of buildings, malls, and foot and vehicle traffic to determine best signage placement.

Alternative Resources Corporation

Operations and Project Management May 1996 to Dec. 2004

Began as company’s 1st Project Coordinator, centralizing project operations from local branch model.

Developed national deployment service from inception to service offering with $25M annual revenue.

Managed several deployment projects with million-dollar budgets for large named corporations.

Named Sr. Project Coordinator over seeing a team of up to 9 Coordinators.

Named Technology Deployments Services Operations Manager.

Developed billing procedures, departmental project management procedures and HR controls.

Named company Business Operations Manager.

Created centralized control and review for client contracts, including MSAs, NDAs, and SOWs, and managed vendor agreements with top-name IT hardware and services companies.

Created format for and managed departmental financial reporting.

VOLUNTEER WORK

Alzheimer’s Association, Walk to End Alzheimer’s, DuPage Co. – Committee Member 2019 to Present

Involved in Fundraising for my own top 20 Team (Four Fran) honoring our mom (Frances Brower), lining up sponsors for the Walk, spreading awareness of the Walk, the disease and it’s impact on families & the community and helping with logistics & setup of the Walk itself. Our Team (myself, my brother and two sisters – the “Four” in Four Fran) has been a part of the walk since 2015 and I joined the committee at the start of 2019 because there is always more that needs to be done.

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