Professional Summary
Enthusiastic and detail-oriented customer service and data entry professional with a strong commitment to providing exceptional service and accurate data management. Eager to apply my skills in handling high-volume tasks efficiently while maintaining a high level of accuracy and confidentiality. Proficient in using various software and tools to streamline processes and enhance productivity. Excellent communication skills and a dedication to delivering top-notch service to clients and colleagues.
Skills
Friendly and Patient
Customer Service
Patient Monitoring
Clerical Support
Medical Terminology Knowledge
Call Triaging
Staff Training
Multitasking and Adaptability
HIPAA Compliance
Documentation
Critical Thinking
Computer Proficiency
Policy and Procedure Adherence
Microsoft Word
Patient Education
Preceptor for new hire as PCT
Nemon/LX Analysis software experience
Pearl EHR
Work History
01/2017 to Present
Advanced Certified Clinical Hemodialysis Tech.
Satellite Healthcare – Los Gatos, CA
Started 01/2017 as a traveling tech with New Direction Inc hired permanently 05/2017
Recorded patient's pre-dialysis weight, vitals, and any new medical conditions on hemodialysis flow chart.
Disinfected dialysis station, equipment and chairs after completion of each patient treatment and set up and prepare machine for next patient.
Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
Conducted equipment and safety checks on hemodialysis equipment and supplies.
Monitored patient's vital signs and adjusted dialysis treatment parameters.
Responded to dialysis-related emergency situations under nurse supervision.
Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Cleaned and connected fistulas, grafts and catheters to prevent infection.
05/2023 to 2/2025
Cardiac Analysis Technician (Remote)
Baxter – Milpitas, CA
Process, analyze, interpret and edit ECG data for clinical accuracy and completeness.
Evaluate and effectively communicate ECG abnormalities to lead technicians and/or physicians based on established notification criteria.
Continuously develop clinical knowledge with ECG rhythm interpretation skills.
Maintaining compliance with job-specific proficiency requirements, including CCT or CRAT certification.
Submit daily logs of work completed.
Communicate with internal and external customers.
07/2022 to 12/2022
Remote Paramed Examiner
Quest Diagnostics/ Exam One – Santa Clara, CA
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Used personal protective equipment correctly to protect coworkers and patients.
Packaged and shipped specimens to central lab daily.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Spoke with patients to gather information for lab records, insurance forms, reduce fear, or anxiety and optimize cooperation.
02/2022 to 10/2022
Remote Medical Assistant
VBS Healthcare – San Jose, CA
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Scheduled appointments, registered patients, and met with clients to test employees for Covid-19
Collected pertinent data and insurance information
06/2011 to 08/2015
Hemodialysis Technician
DaVita Dialysis, Corcoran Prison & Lemoore, CA
Reinforced patient and caregiver education to enhance understanding of disease and prescribed treatment protocols.
Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Monitored patient's vital signs and adjusted dialysis treatment parameters.
Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
Education
09/2024
General ED- Pre-Nursing
De Anza College- Cupertino, CA
12/2012
Certificate: Hemodialysis Technician
DaVita University – Lemoore, CA
Trained on the job 18 months to become a Certified Clinical Hemodialysis Technician
04/2006
Diploma: Medical Assisting
Central Coast College - Salinas, CA
04/2005
Certificate: Phlebotomy
Hartnell College - Salinas, CA
11/2001
GED
Salinas Adult School - Salinas, CA
High School Equivalency