Security Guard Retail Sales
Resume:
Summary Statement
Dynamic and results-driven professional with extensive experience in security services, event coordination, and retail sales management. Proven track record of enhancing operational efficiency, achieving sales targets, and ensuring customer satisfaction. Skilled in team leadership, problem-solving, and strategic planning. Dedicated to upholding company standards and exceeding expectations through effective communication and proactive management.
Skills and Qualifications
Strong communicator and exceptional listener, adept at fostering team collaboration and client relationships.
Proven problem-solving skills with meticulous attention to detail, ensuring operational excellence and compliance.
Expertise in surveillance, crowd management, emergency response, and theft prevention, with proficiency in CCTV systems and incident reporting software.
Experienced in inventory control management, consistently improving inventory turnover and security.
Customer service and sales professional with a history of surpassing sales goals and enhancing customer experiences.
Professional Experience
Security Officer
Allied Universal Security Services
August 2019 – April 2024
Created and submitted detailed daily reports documenting hazards, property damage, and emergencies, improving incident response time by 20%.
Ensured the safety and security of tenants and customers by conducting regular patrols and monitoring CCTV systems, reducing incidents by 15%.
Conducted regular patrols and monitored CCTV systems, leading to a 10% decrease in theft and vandalism incidents.
Event Coordinator
Staff Pro Security
2018-2019
Planned and executed over 20 successful events, ensuring each met client expectations and stayed within budget.
Managed event budgets ranging from $5,000 to $50,000, consistently staying within financial constraints and saving an average of 10% per event.
Selected and coordinated venues for events, negotiating contracts and securing optimal locations to enhance attendee experience.
Managed relationships with over 30 vendors, ensuring timely delivery and high-quality services, resulting in a 95% satisfaction rate.
Lead Concierge
Seabreeze Management Company, Inc.
May 2007 – April 2012
Recorded and investigated over 100 resident and guest complaints, resolving 90% of issues within 24 hours in accordance with HOA policies.
Acted as liaison among on-site managers, tenants, and homeowners, improving communication and resolving issues with a 95% success rate.
Monitored and supported operations, maintenance, and utility services for resident common areas, ensuring 100% functionality and safety.
Directed and supervised a team of 15 landscaping and maintenance staff, improving operational efficiency by 20%.
Hired, trained, and evaluated over 50 employees, maintaining HR compliance and achieving a 10% reduction in staff turnover.
Processed over 200 work requests for routine maintenance and emergency repairs, ensuring 98% on-time completion.
Retail Sales and Sales Management
Longs Drug Store
Broadway Department Store
Z-gallery
Pier 1
Banana Republic
1982 – 2000
Provided exceptional customer service to over 1,000 customers, resulting in a 95% satisfaction rate.
Implemented inventory control processes, reducing shrinkage by 10% and improving inventory turnover by 20%.
Designed and executed merchandising strategies that increased sales by 25% through effective product placement and displays.
Trained and managed a team of 10 sales associates, enhancing their skills and increasing overall sales performance by 20%.
Certifications and Training
Certified Security Guard
CPR and First Aid Certified
POS systems
Education
High school graduate
Orange Coast College – general education
Additional Information
Volunteered at church food and clothing distribution.
Mentoring young adults at church.
Personal References
Mona Martinez 310-***-****
Tammie Buchholz 562-***-****
David Payne 949-***-****
Key words: retail, concierge, event_coordinator, HOA, property_management
Paul Rivera Jr.
Professional Résumé
Paul Rivera Jr.
Harbor City, California
************@*****.***
US Army Veteran 1978 - 1982
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