Customer Service Medical Office

WENDA CELENA GRAHAM

wcgraham****@ gmail.com 910-***-**** Elizabethtown NC

Summary

Knowledgeable as a Patient Financial Services clerk and obtained a degree in Medical Office Administration. Establishing a two-year career handling pre-admission documentation assisting patients and providing excellent customer service. A highly intelligent individual known for effectively working well with all personalities. Ready to embrace a new position that involves successfully handling various tasks and accomplishing new skills for advancement. Skills

• Billing

• Cash handling

• Insurance

• Documentation

• Microsoft Office

• Customer Service/ Relations

• Directing Calls/ Switchboard

• Advice and Assistance

Experience

Certified Nursing Assistant I

A Lot of Love Home Care LLC Monitored and helped patient with their Activity Daily Living Fayetteville, NC tasks such as light housekeeping, preparing meals, running 09/2023 - Present errands and bathing.

Checked patient’s vital signs.

Reported to the office and injuries or concerns of the patient. Patient Financial Services

Cape Fear Valley Health System Utilized customer service skills and detailed system knowledge Elizabethtown, NC to support hospital and clinic operations. 08/2021 – Present Maintained accurate cash handling procedures at all times. Accept payments via cash, debit, or checks from each patient. Answered incoming telephone calls as a hospital operator using the switchboard.

Register and verify patient demographic information as well as discuss insurance and billing for each patient registered. Accessed patient information through a variety of office software Applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Certified Nursing Assistant I

Interim Healthcare Monitored and helped patient with their Activity Daily Living Clinton, NC tasks such as light housekeeping, preparing meals, running 05/2016 – 07/2023 errands and bathing.

Checked patient’s vital signs.

Reported to the office and injuries or concerns of the patient. Education and Training

Bladen Community College Dublin NC

Medical Office Administration Degree

05/2021

Accomplishments/Certificates

• Electronic Health Records

• Medical Office Coding

• Medical Office Receptionist

• Patient Access Rep

• Student Excellence Award for Medical Office Administration

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