Customer Service Food

Samaryae S. Snipes

DOG CARE ATTENDANT-FOOD SERVICE WORKER-CASHIER-

Winston Salem, NC 336•486•0711 *****************@*****.***

Professional Summary

Dynamic and versatile Food Service Worker with a proven track record at Sodexo and Aramark, adept at multitasking and maintaining high standards of customer service and cleanliness. Skilled in food preparation and safety, with a strong work ethic and positive attitude. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing to a 20% reduction in food preparation times. Willing to handle animals and patients. Will always bring bright energy and positive customer service.

Patient employee with 2 years of experience maintaining animal wellbeing through attentive care. Passionate about meeting animals' physical and mental daily needs by feeding, cleaning enclosures, monitoring behavior and leading enrichment activities. Professional and cheerful when communicating with visitors, volunteers and other staff.

Compassionate Animal Caretaker for family as well. I am well versed in feeding, watering, and exercise management. Coordinates care to promote continuous well-being. Excellent command wellness checks and intensive care.

Experience

Wendy’s (Crew Member) May 19’-Jun 20’

Worked front counter, drive-thru and other areas

Took orders, prepared meals, and collected payments

Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency

Worked well with teammates and accepted coaching from management team

Provided exceptional customer service, addressing concerns or issues promptly and professionally

Promoted a positive work environment through effective communication and teamwork among staff members

Linda’s Pet Haven (Receptionist/Kennel Assistant/Dog Care Attendant) Aug 20’- Nov 21’

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike

Confirmed appointments, communicated with clients, and updated client records

Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients

Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs

Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs

Gave animals proper attention to promote secure environment in owner's absence

Exercised animals regularly with walks and rigorous play activities

Increased repeat business through friendly and professional communication with clients about their pets' progress and behavior

Provided excellent care to dogs with special needs, ensuring they received proper medication and attention

Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment

Maintained detailed records of each dog's behavior, preferences, and health concerns, enabling personalized care and attention

Aramark( Food Service Worker/Catering Assistant) Nov 21’- Aug’24

Sodexo (Same building but different company- Aug 24’-Feb 25’)

Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers

Restocked supplies and prepared additional ingredients during downtime for expected busy periods

Delivered exceptional service by promptly addressing customer concerns and special requests

Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals

Maintained safety standards by properly handling food and adhering to sanitation guidelines

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company

Greeted customers at counter to fulfill requests and answer questions

Operated cash register accurately, managing transactions efficiently while providing excellent customer service

Promoted a positive work environment through effective communication with colleagues and supervisors

Prepared and served various food and drink items to customer specifications in fast-paced environments

Made food according to standard recipes with requested changes for customer satisfaction

Caregiving Experience (May 2021- August 2021) -Fetica Grandy-

Assisted clients with daily activities, fostering a comfortable environment and enhancing overall well-being.

Implemented personalized care plans, achieving noticeable improvements in client satisfaction and health outcomes.

Developed rapport with clients, enhancing trust and communication, which led to more personalized and effective care delivery.

Provided emotional and physical support during daily activities, fostering a nurturing environment conducive to client wellness.

Customized daily routines to align with individual client needs, resulting in marked gains in client satisfaction and comfort.

Education

Winston Salem State University 2021-2022

Psychology (No Degree) completed one year

High School Diploma 21’

Skills & abilities

Quick Learner

Positive Attitude

Multitasking

Customer Service

Attention to Detail

Team Oriented

Strong Work Ethic

Cleaning and Sanitation

Animal Care

Dog Restraint

Hospitality

Patient Services

Heavy Lifting

Basic Mathematics

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