Customer Service Food

Jessica Overby

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Olive Garden Restaurant. Excelled in maintaining high customer satisfaction through effective communication and problem-solving skills. Demonstrated proficiency in cash handling and sales expertise, contributing to revenue growth. Skilled in creating welcoming environments and efficiently managing high-volume dining situations. Skills

Work History

Waitress

Olive Garden Restaurant, Montgomery, AL December 2017 - Current Montgomery, AL 36106

334-***-**** ****************@*****.***

Dining area maintenance

Liquor, wine, and food service

Dining customer service

Cash handling

High volume dining

Greeting guests

Upselling

Customer service

Point of sale operatins

Order accuracy

Hospitality and accommodation

Menu recommendations

Serving expertise

Sales expertise

Front-of-house display creation

Table bussing

Ordering procedures

Safe food handling

Allergy awareness

Order delivery

Physical stamina

Food presentation

Verbal and written communication

Remained calm and poised when dealing with difficult customers or during busy shifts. Kept server areas clean and stocked to increase efficiency while working tables. Waitress

Applebee's Grill + Bar, Montgomery, AL May 2014 - June 2016 Clerk

Alabama Department of Revenue, Montgomery, AL October 2006 - January 2014 Cashier

Chick-fil-A, Montgomery, AL February 2004 - July 2004 Telemarketer

ASK Telemarketer, Montgomery, AL July 2002 - December 2002 Education

Auburn University Montgomery at Montgomery, AL

Bachelor in Criminal Justice

H. Council Trenholm State Technical College at Montgomery, AL Associates Degree in Computer Information Systems

Adult Education at Montgomery, AL

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables. Used cash registers and credit card machines to cash out customers. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Remained calm and poised when dealing with difficult customers or during busy shifts. Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Maintained filing system and organized customer documents for easy retrieval of information. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Processed incoming and outgoing mail and packages according to established procedures. Edited and proofread documents for accuracy and completeness. Reviewed files, records and other documents to obtain information to respond to requests. Input data into spreadsheets and databases.

Addressed customer needs and made product recommendations to increase sales. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Greeted customers entering store and responded promptly to customer needs. Answered questions about store policies and addressed customer concerns. Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Built relationships with customers to encourage repeat business. Performed cash, card, and check transactions to complete customer purchases. Recorded contact information of customers and potential customers in internal database. Completed daily cold calling and outreach to build sales pipeline. Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas. GED in GED April 2003

References

Mrs. Nancy Turkey

Mr. Bill Gardener

Mrs. Cynthia Derico

Volunteering

I volunteered at Mercy House

I volunteered at Montgomery Area Food Bank

I volunteered at Heritage Career and Training Center Institutional Scholarship Scholarship Recipient

Ranked in Top 10% of class

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