Customer Service Call Center Remote

J. EUGEAN TAYLOR

************@*****.***

CUSTOMER SUPPORT CALL CENTER COLLECTIONS REPRESENTATIVE

Experienced customer support professional with 10+ years in fast-paced call centers. Proven ability to exceed metrics, resolve complex issues, and improve processes. Seeking a remote/hybrid role to leverage skills for company success and enhance customer satisfaction. EXPERIENCE

● Public Partnerships LLC Alpharetta, GA Customer Service Rep (Remote) Dec. 2024 - Jan. 2025 (Contract)

● NYS Dept. of Labor, Endicott, NY Senior Employment Security Clerk (Remote) July 2021 - Sept. 2024

● MMC, Endicott, NY Call Center Service Specialist Jan. 2020 - June 2021

● ENI Employee Network Inc., Vestal, NY Insurance Call Center Rep Sept. 2020 - Dec. 2020 (Contract) TECHNICAL SKILLS:

● Call Center Software: Verizon Virtual Contact Center, SAP

● Software: VMWare Horizon Client, SharePoint, Salesforce, Microsoft Teams, Zoom, Slack

● Microsoft Office Suite 365: Excel, Outlook, PowerPoint, Word

● Adobe Creative Suite: Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Audition, Lightroom, Acrobat

SKILLS: CSR - COLLECTIONS

● Expert in delivering exceptional customer service across various industries, including unemployment insurance, EZ Pass, insurance, HVAC, and utilities.

● Consistently achieved 100% Customer Service Approval Metrics on all inbound and outbound calls.

● Built rapport with customers to address concerns, resolve payment issues.

● Successfully recovered over 90% of outstanding payments for utility clients.

● Consistently met and exceeded daily and monthly collection goals. SOP compliance. EDUCATION

Master of Fine Arts: Illustration, Savannah College of Art and Design, Savannah, GA Bachelor of Fine Arts: Art History, Savannah College of Art and Design, Savannah, GA Associate’s Industrial Science: Graphic Design, Trident Technical College, N Charleston, SC

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