Vice President Private Banking

Kristin M. Daka Lustan

*** ***** ****

West Seneca, NY 14220

Cell: 716-***-****

Email: *************@****.***

Education: Bachelor of Arts, History and Government May 2007

Daemen College; Amherst, NY

Related Coursework:

Microeconomics International Relations Intercultural Business Communication Macroeconomics Research Project International Political Economy

Work History:

Citibank, NA Getzville NY

Data Management Lead Analyst Vice President 08/01/2023- now

Partner with global functions and line of business to execute reference data adoption strategy focused on product, pricing, and account domains for WPB. Manage key program and project deliverables and interdependencies to ensure execution. Support the adoption of master and reference data strategy. Work with line of business, risk, compliance, and finance functions to document the current state of data, identify target state and plan adoption initiatives. Advocate for adoption of standards and remediate data quality issues at source. Monitor and report adoption status across a federated portfolio of programs and projects for Private banking. Key participant and advisory support in risk assessment processes for data issues, including RSCA. Provide compliance expertise to support timely remediation of issues when identified in Private banking.

HSBC Bank USA, NA Buffalo, NY

Assistant Business Performance Manager 07/13/2020- 07/31/2023

Support the Wealth & Private banking business with managing key risk indicators, key performance indicators, corrective action plans and other changes impacting the Global Private Banking Operations functions. Provide reports and supporting documentation for internal meetings and external auditors. Assist with executing data analysis and with the management of reconciliation of general ledgers. Support in facilitation of training new hires. Ensure all tasks are implemented in line with service level agreements with internal and external stakeholders. Exhibit monthly, quarterly, and annual reviews in a timely manner. Contribute to the management of procedure drafting and vendor/ third party management relationships. Ensure that Private banking has adequate policies, procedures, and processes in place to comply with local and federal laws and regulations.

Client Management Manager 11/26/2018-07/10/2020

Manage the provision of client service support to clients, ensuring client expectations are exceeded and superior service is granted. Provide client liaison and partner with Senior Services Relationship Service Managers, Product Management and Operations to identify customized, competitive solutions. Identify analysis and recommendations to senior management for process improvements. Ensure compliance, operational risk controls in accordance with bank or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Recognize client requirements, working with RM’s and Product Managers to address their needs and enhance client experience, thus seeking to expand the share of our client’s business.

Onboarding Case Manager 5/11/2015- 11/23/2018

Manage the Corporate client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager. Coordinate the collection of client information required to complete the Client banking profile, to the point where the client has cash accounts and product activation. Ensure regulatory and compliance standards are followed for all client's products and services to drive consistency across the firm and guarantee best practices.

Commercial Documentation reviewer 4/16/2012- 5/8/2015

Examine loan documentation to ensure compliance with all company's legal and regulatory guidelines. Ensure banking system updates are processed accurately and timely to support reporting. Certify collateral movement is completed under proper security regulations and direct inventory of securities prior to returning to the vault. Function as an advisor to company personnel on commercial documentation and system issues.

M&T Bank Buffalo, NY

Commercial Lending Service Associate 08/25/2008- 4/13/2012

Interact with loan officers and all levels of management to work on loan profile

Process of accounting entries to ensure proper recording of loan activity on bank ledger

Assist lending areas regarding on-going operations of loan activity, conduct research & resolve

any issues that may rise with loans. Perform moderately skilled duties requiring routine analysis

of daily error reporting. Assist internal and external customers with basic problem resolution.

Selective Staffing/ HSBC Bank USA, NA Buffalo, NY

PCM Business Implementation Associate 06/11/2007- 08/22/2008

Oversee requests and implement US and Cross Border Cash Management Products and Services. Complete legal documents to convey to customers. Initiate daily communication with Relationship Managers, PCM Sales, and external clients Maintain Access Database and clients’ files to ensure audit standards are achieved

Volunteer Experience:

Special Olympics 2014 University at Buffalo Volunteer

United Way Day of Caring: 2011- 2017 Volunteer

WNY Earth Day Family Expo at Buffalo Zoo 2006 Student Chairperson

State Assembly Member Sam Hoyt 01/2007-05/2007 Student Intern

Honors and Activities:

History and Government Club Member 2006

Daemen College Dean’s List 2005

Student Ambassador 2004 Step Team 2003

Member of Y-Knot and APIC: HSBC Bank USA NA

Special Skills:

Microsoft Office- Access, Excel, Power Point, Word; Share Point, Teams

Internet Explorer, Safari, Google Chrome, Microsoft Edge

College Level French

IBM Lotus Notes; Group wise, Microsoft Outlook

Customer Information File System; Staff Front End (SFE), MCD; HUB

Automated Financial System; WLI; HOGAN, Customer Transaction Archive

VI Client, IBM Process Portal- File net; KYC tool, On Demand

Citrix- Loan IQ, GPS, GPI (Pega Systems); Client Sphere/ Global Links

Staff Hexagon, HSBCnet

Adobe Acrobat; Live sign, Docusign, Service now

CARM, Provenir; ECHO

Cognos, Check Image Archive System (Oracle)

Lexis Nexis, Thomas Reuters, Bloomberg, RDC

NETX360; Portfolio View (Hedge Sphere/ FES EFOS); HSBC PB Global Portal

Wealth Scape, FIS Global Plus; TLM Premium Web Connect

Assure Net, Finance Portal; Trintech- Cadency

SEI; SEI Plato

Atlassian- JIRA; Exterro Compliance Portal; Qlik Sense, Power BI

Colibria, Confluence, Scrum/ Agile/ Waterfall trained, ALM, Zoom

References:

David Jones: M&T Bank

Sue Reinke HSBC Bank

Greg Saybolt HSBC Bank

Contact this candidate