Customer Service Accounts Receivable, Benefits Coordinator

JOEY DENNIS

404-***-****

***********@*****.***

Norcross, GA 30071

CONTACT

SKILLS

• Customer service

• Data entry

• Computer proficiency

• Microsoft outlook

• Microsoft Excel

• Payment processing

• Scheduling

• Administrative support

• Microsoft PowerPoint

• Microsoft Office Suite

• Account management

• Spreadsheets

• Financial records and reporting

• Collections

• Insurance verification

• Customer account management

• Payment posting

• Insurance confirmation

• Accounts receivable

Dynamic individual with background in financial and accounting operations. Experienced in credit and collections, accounts reconciliation, and financial analysis. Proven ability to implement process improvements and increase recovery rates. Committed to providing superior customer service and developing positive relationships with customers.

PROFESSIONAL SUMMARY

Benefits Coordinator

Iqor, Fort Lauderdale, FL

CEO

DASH Services LLC, Snellville, Georgia

Accounts Receivable Clerk

Napa accounts rec/pay center, Norcross, Georgia

EXPERIENCE

August 2023 - Present

Handled customer complaints and inquiries in a courteous and

• efficient manner.

Demonstrated excellent communication skills, both verbal and written,

• in order to effectively interact with customers.

Developed strong customer relationships and loyalty through effective

• communication.

Performed administrative duties such as processing enrollment forms, updating records, and responding to inquiries from employees regarding their benefits packages.

•

February 2014 - February 2023

Developed and implemented strategies to increase market share and

• profitability in a highly competitive industry.

Implemented process improvements that resulted in cost savings

• while improving customer service satisfaction levels. Built strong relationships with customers through attentive listening

• skills and excellent problem solving abilities.

January 2004 - January 2005

Managed collections process for past due invoices using telephone

• calls, emails, letters.

• Applied customer payments correctly to appropriate accounts. Followed up on delinquent accounts in accordance with company

• policies and procedures.

EDUCATION

Associate in Science (A.S.) in Health Science

Georgia State University, Atlanta, GA, US

References available upon request

REFERENCES

Contact this candidate