Customer Service Travel Center

Tavon Mackey

Baltimore, MD

*****************@***********.***

Work History

October 2021 - Current

Travel Center of America - Baltimore, MD

Porter

Work in a fun, trusting environment focused on great customer service

Clean all areas of the facility as directed and provide our guests with a clean, sanitary environment

Know and follow all safety and security guidelines and procedures; alert to and report potentially

unsafe situations caused by team members and guests; take corrective action when necessary

Wear and use protective equipment properly and safely

Know quantities and types of cleaning supplies used for each cleaning assignment

Perform other job-related duties as assigned

A dedicated individual who works well with others and is excited to be part of our team!

Excellent customer service and communication skills

Working knowledge of cleaning equipment and supplies

Ability to work flexible hours including nights, weekends and some holidays

March 2018 - January 2021

Maximon - Baltimore, MD

Dishwasher

Wipes up spills on counter and floor as necessary in order to prevent falls

Maintains sanitary work area as defined by State/ Local Health Department guidelines by cleaning food

service equipment and utensils as necessary throughout preparation of food items

Wipes immediate work area as necessary after preparation of food items

Maintains food, equipment and utensils in an orderly manner

Performs additional duties as requested or needed by other employees.Posts and implements daily food

preparation assignments for all kitchen personnel in designated posted areas

April 2015 - August 2017

Maintenance, McDonald's - Baltimore, MD

Ground

Connect with customers to ensure they have a positive experience

Help customers order their favorite McDonald's meals

Prepare all of McDonald's World Famous food

Partner with other Crew and Managers to meet daily goals and have fun

Keep the restaurant looking fantastic

June 2014 - December 2014

Truck Loader, Amazon - Baltimore, MD

Operate the lifting and tilting controls and steer the vehicle into position to load, move, transport and

stack goods and materials in crates, boxes, pallets, skids about such locations as warehouse dock, ocean

containers, vans, flatbed trucks, flat racks, etc

Receive and verify freight against receiving documentation, note discrepancies and damage, and

report findings

Load and unload containers using strip sheets and load sheets; may unload ARC vessels into

warehouse, and re-cube export shipments

Operate yard hustler for relocation of rail and ocean containers between the yard and facilities dock

doors

Maintain cleanliness and organization of work area of warehouse

Comply with safety and security regulations and policies including attendance at monthly safety

meetings

Respond to or escalate questions and concerns from forklift operators, truck drivers, and other visitors

to the facility

Assist Terminal Manager with assessments of employee performance and capabilities

Acts as liaison between office and warehouse floor

Provide assessments of applicants and training for new employees

Determine work schedules and assign areas of responsibility to warehouse personnel

Provide assessments, training, direction, and guidance to staff on policies and procedures

Maintain complete and accurate records of warehouse activities and warehouse personnel hours

Enforce operational and safety protocols and report violations as needed

Monitor quality and quantity of work performed in the warehouse

Correct or ensure correction of

substandard work

Monitor, report, and coordinate status, security, refueling, and maintenance of forklifts, yard hustlers,

propane tanks, and related equipment

Plan warehouse locations of Inbound ARC vessel receipts as needed

Manage warehouse and truck doors for loading and unloading

Conduct regularly scheduled inventory of warehouse

Collaborate with Terminal manager to review and update standard practices and procedures to improve

operational efficiency.

Education

September 1994September 1994

Patterson High School Baltimore, MD

General Studies

Certifications

Busser (10+ years)

Cleaning Experience (10+ years)

Landscape Maintenance (Less than 1 year)

Food Preparation (5 years)

Commercial Cleaning (2 years)

Moving Experience (5 years)

Handyman (10+ years)

Forklift (1 year)

Custodial experience (10+ years)

Janitorial experience (10+ years)

Buffing (2 years)

Groundskeeping (1 year)

Floor care (1 year)

Additional Information

Authorized to work in the US for any employer

Contact this candidate