Customer Support Specialist

Stephanie Tuski

Summary

Accomplished Administrator with experience working in fast paced environments with over 10 years managing offices and working with data entry and customer service. Proven track record of solving complex problems while improving overall customer experience. Collaborative communicator demonstrating ability to partner with cross-functional teams to align and achieve mutual goals.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Rubicon Next

HubSpot

Sales Force

Power Point

CRM

Training

Orientation

Intranet

Office skills

Issue and Complaint Resolution

Disciplinary Tracker

Call Documentation

Calm and Professional Under Pressure

Data Entry and Maintenance

Customer Service

Efficient and Detail-Oriented

Creative Problem Solving

Verbal and Written Communication

Understanding Customer Needs

Call Center Operations

Clerical Support

Office Equipment Proficiency

Inbound and Outbound Calling

New Hire Paperwork

I-9 Paperwork

Local Earned Income Tax

Experience

Contemporary Staffing Solutions

HSB Production Operations

July 2024-March 2025

Scheduling State and jurisdictional Inspections for Commercial Boilers for property insurance.

Researching Service Orders making sure all information matches a Work Management System and in People Soft.

Providing current information on State timelines and fees associated with the certification of the inspection.

Utilizing the Department Of Buildings website for NY State.

Calling over 100 insurers on a daily basis to schedule inspections before their certification expires.

Suppression cases

Problem Solving. Often have to balance multiple customer inquiries with administration tasks.

Monarch Staffing Springfield, PA

Ballot Box Monitor

10/23-11/23

04/24-05/24

Providing education and basic assistance to voters.

Ensuring that the Ballot Box is always staffed.

Providing a safe environment for voters to drop off their ballots.

Making sure that Ballots were picked up each evening by an armed guard.

Voter Services West Chester, PA

Poll Worker

10/23-11/23

04/24-05/24

Providing guidance on the voting process to new voters.

Educating existing voters on the regulations of voting.

Making sure signatures match from the voting logs

Checking Id for some voters

Communicating with the judge of Elections if someone needs to surrender a ballot or needs a provisional ballot.

Allied Wire and Cable Collegeville, PA

Sales Support Specialist

10/2021 - 03/2022

Worked in a fast paced highly transactional work environment.

Answering phones, emails by customers inquiring about orders, needing a quote, shipping prices, was item in stock.

Purchase orders Performa invoices, leads and payments and complaints.

Updating CRM database for customer information in existing accounts, new accounts and old accounts that needed to be revived.

Researched customer accounts for previous inventory they purchased for quoting and pricing purposes, creating sales orders, sending invoices out and creating new accounts in Sales Force

Coordinated responses and resources to handle special client requests.

Followed-up with sales teams and customers with complex issues to coordinate resolutions.

Processed customer orders, exchanges and returns and kept customers informed about progress.

Call Center Connect Exton, PA

Customer Service Representative

07/2019 - 05/2021

Worked for a high call volume answering service in the medical field.

Responsibilities included answering phone calls for patients that call in for hospitals, physicians' practices, Specialists, dialysis centers and transplant centers.

Routinely utilized Pinnacle CRM System to document patient information and messages.

Interacted with the physicians one on one to articulate to patients' emergencies or concerns.

Consistently followed up with patients in a timely manner to ensure their needs were being met.

Maintained accurate documentation to ensure all compliance measures were adhered to.

Followed all HIPAA guidelines to ensure patient information was handled securely.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Custers Garage Sanatoga, PA

School Bus Driver

08/2012 - 05/2019

Maintained CDL-B license with all clearances.

Reviewed safety procedures with the students regularly throughout the school year.

Inspected school bus for mechanical defects and ensured all routine maintenance was done.

Maintained strict logbooks to ensure that all issues were addressed with the school board.

Consistently attended safety training around First Aid,

Performed pre-trip inspection and mechanical checks.

Followed schedules and routes to maintain timely arrivals and departures.

Transported students and teachers to school and on activity trips while exercising responsible leadership.

Maintained order and discipline on bus to prevent accidents or injuries.

YMCA Pottstown, PA

Membership Services Coordinator

02/2008 - 11/2009

Managed office responsibilities for a busy local health and wellness center

Responsible for member interaction as well as management of payments and billing

Consulted with prospective members and gave tours of the facility to learn their needs.

Explained pricing and packages available.

Consistently recognized for providing excellent customer service

Maintained accurate payment records and reconciled all transactions.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Collected deposits or payments and arranged for billing.

Education and Training

Johnson College Scranton, PA

Certification Human Resources Management

05/2023

Montgomery County Community College Blue Bell, PA

Certification Medical Billing and Coding

01/2017

Spring Ford High School Royersford, PA

High School Diploma

06/1993

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