Customer Service A Career
Resume:
Darlene McToy
Lansing, Illinois 60438
Cell: 773-***-****
*******@*****.***
Professional Projection
I am seeking a career as a professional with a company that will allow my skills, services, and dedication to promote quality communication and customer service.
Professional Summary
Motivated food serving professional with 10 years experience in food and beverage, casual, fine dining, and money management (Cashier experience)
Skilled retailer with experience in the clothing industry. Familiar with money management, tagging clothing, and designing and preparing store merchandise.
Residential/commercial housekeeping background and experience.
Educational projection is Medical administration assistant.
Obtained 20-hour basic training as required by the Illinois Private Detective, Alarm, Security, Fingerprint Vendor, Locksmith Act of 2004, and obtains a PERC Card.
Responsible for providing testing services at wellness screening station, typically in a hospital setting. Testing services include, biometric screenings, health assessments, and vaccination services. Staff are responsible for the setup, execution, and breakdown of wellness events while providing excellent customer service to participants and clients.
Professional Experience/ Skills Highlights
Health Screener- (Franciscan Health) Northwest, IN 10/2020 – 4/2022
Complete various health assessments such as blood pressure, height, weight, and waist measurement.
Ensure participant identity and eligibility is identified and all screening results are captured accurately complete event set up, take down and maintenance.
Provide exceptional customer service and always maintain participant privacy.
Complete administrative duties such as checking in and out participants, paperwork differentiation and PHI consolidation as necessary.
Perform all other duties and tasks as assigned.
Allied Security (Certified Security Profession) Hammond, IL 1/2020- 10/2020
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of property, doors, windows, and gates.
Managed and implemented updated security regulations, policies, and protocols to address technology and criminal strategies.
Cashier/Maintenance - (Wal-Mart) Lansing, IL 4/2016-12/2019
Retail representative - (Discovery) Chicago, IL 11/07 - 04/09
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment exchanges, and security practices. Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures.
Explained information about the quality, value style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers.
Customer service representative (McDonalds) Chicago, IL, 04/2013 – 04/2015
Hostess (Olive Garden) – Chicago, IL, 09/2006 - 01/2008
Customer service representative (Boston Market) – Hyde Park, IL, 08/2003 - 06/2005
Served food to facility residents, employees, assisted diners with seating as needed checked the quantity and quality of received products.
Handling accurate cash operations and cash transactions; monitoring cash limits; assisting in training of new cashiers.
Handled payment /financial transaction.
Maintained the beverage area, display cases, equipment, and order transaction
Prepared various foods for cooking or serving.
Inspected Dining and serving areas to ensure cleanliness and proper setup.
Communicated with customers regarding orders, knowledge of current menu items, comments, and complaints.
Maintained contact with kitchen staff, management, serving staff, and customers.
Provide quality customer service answering and resolving issues.
Cleaning designated area.
Hotel Maintenance/ House Keeping (The Knights Inn) Jacksonville, IL 6/2005 – 9/2006
Make certain that rooms and public areas are cleaned to the highest standards.
Working closely with other housekeeping and maintenance staff.
Creating a clean and safe environment for all.
Regularly checking the status of all rooms.
Using vacuum cleaners, floor polishers and carpet shampooers.
Making sure that all cleaning equipment is maintained and stored away properly.
Maintaining the stocking levels of all point-of-sales and consumables.
Cleaning lavatories, baths, sinks and hand basins.
Dusting items around the room.
Ensuring that lost property is kept safely and returned to its owner.
Managing guest requests in a timely and efficient manner.
Carrying out all other reasonable requests by management.
Reporting any security issues to line manager.
Education and Training
Security Training Center, Inc-Chicago, Illinois, USA
Specialized security officer training course
First Aide Training Certificate
Computer utilization
Everest College - Chicago, Illinois, USA
Specialized in Medical Assistance
High School Diploma
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