Customer Service Manufacturing Process
Resume:
James Gallogly
DeLand, FL ****4
*****.*.********@*****.*** 386-***-****
Utilize knowledge gained through employment and life experiences to assist an organization in achieving their desired goals. 10 years as full systems
#readytowork
Authorized to work in the US for any employer
Work Experience
Quality
Lockheed Martin - Orlando, FL
June 2017 to Present
Reviews and develops information for inspection of units, assemblies and systems based on knowledge of specifications, prints, schematics, and manufacturing process plans. Performs a variety of activities to insure accuracy and completeness of final and in-process inspection or validation methods, documentation and test processes. Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.
Interprets engineering drawings, industry and military specifications and confers with management or engineering staff to determine quality and reliability compliance to standards.
Uses hand tools for measuring such as calliper’s, micrometres, dial gauges, pin gauges etc.
Assists in the performance of First Article Inspections on detail drawing parts in accordance with
AS9102. Develop and maintain subject matter expert level knowledge of First Article Inspection (FAI), Production / Pilot Line Validation (PLV) and other associated program or process launch / start up procedures.
Assist in the evaluation and disposition of production documented non-conformances.
Assist in performance of process surveillance and quality management system audits.
•Ability to analyse and resolve process issues varying from basic to moderately complex.
•Attends and leads program corrective action meeting, identifies trends, assists in problem resolution and insures responsible parties meet commitments.
•Participates as an active member of Material Review Boards and Failure Review Boards which includes dispositioning non-conforming hardware, identifying hardware containment requirements, identifying appropriate root cause and corrective action is taken to prevent recurrence. • Performs assessments and audits on processes and procedures to ensure compliance to specifications, engineering drawings, procedures and ISO-9001/AS9100.
•Interfaces with customers, suppliers and program personnel on quality related issues. • Utilizes lean initiatives to reduce waste and maintain continuous improvement.
•Makes the final decision on acceptability of product.
High value account manager
Intuit Quick books - DeLand, FL May 2016 to June 2017
Provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.
PRODUCT QUALITY INSPECTOR 2
TELEDYNE OIL AND GAS - Daytona Beach, FL
December 2014 to December 2015
Provided inspection on the Microelectronic product line. Supported In-process and Final inspection for products and /or components in accordance with standard microelectronic procedures derived from
IPC 610, MIL-PRF-38534 and MIL-STD-883 Test Methods 2010, 2017. MIL-STD-750 Test Method 750 and
Performed monthly area assessments and ISO-9001/AS9100 audits.
Essential duties: Inspection of electronic equipment with its sub-assemblies to include circuit cards, power supplies, wire harnesses, chassis assemblies, final unit assemblies to ensure compliance with engineering drawings, customer requirements, FAA, ISO and other regulatory agency requirements. Performed First Article Inspection reports which include mechanical dimensioning. Utilized a working knowledge as certified in IPC-610 workmanship STD.
STANDARDS AUDITOR
FIRST CARE
July 2012 to December 2014
Worked individually or as a team member to ensure the quality standards of the company were achieved. Insure that other workers were producing quality services; if they were not, Q.A. was tasked to chronicle the defects or insufficient service to employers. Worked in the field with drivers or as driver assistance. Audited paperwork to ensure accuracy and completeness. Inspected equipment and vehicles daily to confirm operational function and safety. Conducted follow up calls to the customers to insure on time pickup and delivery, also answer any costumer calls or complaints QUALITY ASSURANCE
Quality Control Inspector
BOEING
July 2011 to 2012
JULY 2011 - FEBRUARY 2012
Utilized Six Sigma and Lean principles to perform sub assembly/final assembly inspection for workmanship, fit, alignment and conformance with applicable drawings using Catia, Enovia and Redars specifications, quality standards and manufacturing plans. Reviewed work instructions for completeness. Performed in-process inspections and audit manufacturing processes (e.g., hole check, torque, seal squeeze out, cold work, electrical bonding and finishes) as required. Reviewed the completed job and inspected workmanship, dimensions and locations (e.g., hole size and fasteners) and ensure all parts/assemblies were installed per the current drawings, specifications and planning requirements. Contacted team leader/supervisor when assistance was needed for proper collaboration. Consulted with management and/or others (e.g., production, engineering, planning or customer coordinator) on process or job related issues as required.
Education
BS in Aeronautical Science
Embry Riddle University - Daytona Beach, FL
Present
Skills
•Data Entry (10+ years)
•Account Management (10+ years)
•Microsoft Office (10+ years)
•QuickBooks (5 years)
•Quality Assurance (10+ years)
•Microsoft Excel (10+ years)
•Manufacturing (10+ years)
•ISO 9001 (6 years)
•Delivery Driver Experience (4 years)
•Six Sigma (6 years)
•IPC 610 (10+ years)
•Quality Inspection (10+ years)
•Assembly Experience (10+ years)
•Computer Literacy (10+ years)
•Basic Math (10+ years)
•Mechanical Knowledge (10+ years)
•Troubleshooting (10+ years)
•Lean Manufacturing
•CATIA
•Lean
•5S
•Quality Management
•Root Cause Analysis
•Quality Control
•Calibration
•Auditing
•Project Planning
•Customer Service
•Microsoft Word
•Microsoft PowerPoint
•AS9100
•Microsoft Outlook
•Military Experience
•Sales Experience
•GD&T
•Callipers
•Micrometres
Military Service
Branch: Navy
Service Country: United States
Rank: E-5
December 2000 to December 2010
Awards
Iraq campaign medal
June 2010
Afghanistan campaign medal May 2008
Certifications and Licenses
driver's license
Assessments
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient May 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Basic Computer Skills: PC — Highly Proficient
May 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Basic Maintenance and Repair — Highly Proficient
May 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Full results: Highly Proficient
Work Style: Conscientiousness — Expert
May 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Delivery Driver — Highly Proficient
June 2020
Interpreting instructions, reading maps, and solving problems.
Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
May 2020
Tendency to be dependable and come to work. Full results: Highly Proficient
Operations Associate Fit — Highly Proficient
June 2020
Measures the traits that are important for success in operations associate positions. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
MANAGEMENT: Former U.S. Navy non-commissioned officer with extensive experience in performing a wide variety of administrative and maintenance functions in support of senior management. A track record of superior performance and professional achievement while serving as quality assurance representative and environmental supervisor.
Honourably Discharged.
COMMUNICATION
Assisted fellow employees with functions, methods and procedures by sharing information and responding to questions. Contacted team leader/supervisor when assistance was needed. Consulted with management and/or others (e.g., production, engineering, planning or customer coordinator) on process or job related issues as required.
LEADERSHIP
Demonstrated superb leadership and management skills by auditing and monitoring 42 maintenance programs, 25 executive personnel and 42 collateral duty personnel, ensuring the highest standards of performance and task completion. devoted career to broad and diverse tasks with 14 years of dedicated service.
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