Quality Assurance Internal Audit

OBJECTIVE

To secure a career position in IT/ISO Financial/Audit/Compliance/Regulatory Analyst field, which will allow me to utilize/apply my education, acquired skills, and operational knowledge. I’m an experienced Regulatory/Compliance Consultant and effective leader with a focus on Internal and External examination and controls reporting to the IT/ISO Financial/Compliance/Risk/Corporate legal entities. I’m also familiar with the technical documentation writing (SOP and SOW’s) as it pertains to IT/IS operations.

SUMMARY

An experienced IT/ISO Financial/Compliance/Risk/Audit and Regulatory professional and leader, skilled in drafting, mapping, implementing, documenting and reporting, audit-compliant/risk operating procedures (SOW/SOP/MIS). Training internal and external staff/clients on Regulatory (SOX), GLBA, PCI, RESPA, and HIPPA matters. Windows/UNIX, SAS, SQL, JIRA, and Archer proficient with security management.

Demonstrated history of successful Regulatory oversight, while ensuring strict adherence to all applicable compliance/regulations and laws. This includes Independent Validation Testing, Quality Assurance alignment with federal consumer laws and regs, e.g., - SOX/SOC, RESPA, TILA, FCRA, ECOA, UDAAP, GLBA, SCRA, HIPPA, PCI, NACHA, FDCPA, COBIT, ITIL, ISO 27001/27002 and TCPA.

EDUCATION

Business IT - ISO Management Lindenwood University (St. Charles, MO) MBA (2019)

Business Operations Management - IT Management Liberty University (Lynchburg, VA) BS

Certified Information Systems Auditor (CISA) University of Phoenix (2022)

Notary Republic Missouri - Texas 2012

US Navy Veteran - Aviation maintenance and IT Specialist.

PROFESSIONAL EXPERIENCE

ESolutions / Comerica Bank Dec 2023 – present

IT Regulatory-Compliance Internal Audit Manager

Engages with customers, clients, vendors, and management to support Internal Audit UAR/UAT reviews and reporting on compliance/regulatory issues.

Leveraged GRC tools (inSight, Archer, Auditboard, Jira, SNOW, Docubridge, etc) for SOX - ITGC Controls risk assessment, compliance monitoring, and regulatory reporting.

Manage the relationships with our internal and external auditors, including UAT test validations.

Lead team in ensuring product safety and regulatory compliance, specializing in risk assessments, safety testing, and developing safety protocols.

Partnering with QA/QC teams to ensure validations of ongoing UAT testing, including monitoring esubmissions throughout the product lifecycle.

Writing safety documentation and preparing reports to communicate regulatory findings and recommendations.

Communicated updates, trends, and concerns to Sr. management, vendors, and stakeholders regarding policy best practices and regulatory requirements.

RumbleOn Inc. Jul 2022 – Dec 2023

IT Compliance Internal Audit Manager

Collaborate closely with cross-functional teams, offering guidance and support to ensure product safety and regulatory compliance are efficiently maintained, with relevant standards, to aligned with the organization's security goals.

Conducted comprehensive risk assessments for new products (motorcycles, speed boats, etc…), and test products for potential hazards to prevent accidents and injuries. resulting in a 30% reduction in product-related incidents.

Developed and implemented safety product testing protocols that ensured compliance with regulatory standards, leading to a 20% improvement in product safety scores.

Led a cross-functional team in identifying and mitigating potential safety hazards, resulting in a 15% reduction in defects.

Communicated updates, trends, and regulatory compliance concerns to stakeholders about product safety best practices and requirements.

Performing gap analysis to identify areas of improvement in ITGC framework and scope.

Continuously monitor and assess the effectiveness and compliance of policies, procedures, and controls.

Partnering with QA/QC teams to ensure ongoing product safety throughout the product lifecycle.

Investigating and responding to incidents involving product safety concerns.

Writing safety documentation and preparing reports to communicate regulatory findings and recommendations.

Communicated updates, trends, and concerns to Sr. management, vendors, and stakeholders regarding policy best practices and regulatory requirements.

LTI Infotech Sept 2021 – Jul 2022

IT Regulatory Compliance / Audit Manager

Engages with management to support Internal Audit and reporting on compliance deliverables for UAT test outcomes.

Editor of SOP’s, Work Instructions, and policy/procedures documentation to align with ISO 27001 regulatory laws.

Weigh business needs against audit/compliance concerns and articulate changes/options (CAP) to management.

Communicated updates, trends, and regulatory compliance concerns to stakeholders about industry’s best practices and requirements.

Point of Contact for e-submission documentation, quality assurance, end management support of on/off boarding clients off of systems and applications.

Active participation in strategic initiatives in accordance with the LTI/Citi leadership and managing deliverables with the Audit environment.

Bayer/Monsanto April – 2018 – Sept 2021

IT/ISO Compliance/Audit/Regulatory Consultant

Management (editor) of the documentation of Standard Operating Procedures and Work Instructions.

Management of Weekly Terms and Transfer Report, PAAM and SOX/SOC Certification, Change Control Reporting, and CAP Administration, based upon regulatory and internal controls.

Plan, organize and conduct Company specified audits in accordance with the Audit Plan, professional auditing standards (testing and certifications), and internal procedures. Includes performance of analysis of records, reports, regulations, and operating processes.

Manage the relationships with our internal and external 3rd party vendors.

Engages management, vendors, and stakeholders in support of reporting esubmissions and process documentation.

Weigh business needs against compliance concerns and articulate regulatory issues and options to management.

Wells Fargo Jan 2017 – Apr 2018

Compliance Consultant- IT Internal Audit/Risk/Compliance

Assist with an “end-to-end” business led regulatory framework which will leverage best operating practices across Lending and Servicing for new and changing Regulatory requirements.

Facilitate and identify areas of improvement for existing Regulatory and State Committees.

Partner with IA, Compliance, and Business Control during internal & external regulatory audits/reviews of RESPA, SOX, HIPPA, TIL, GLBA, COBIT, ITIL, ISO 27001/27002, PCI quarterly testing.

U.S. Bank Jun 2016 – Dec 2016

Lead Regulatory Review Manager

Manager responsible for researching, development and performing RESPA, SOX, HIPPA, and PCI compliance reviews based upon client, regulatory and internal controls. Includes performance of analysis of records, reports, regulations, and operating procedures/practices.

Commercial Banking (Capital) credit analysis, ensuring accuracy, completeness, and timeliness.

Manage the relationships with our internal and external auditors, including UAT test validations.

Engages with management to support communication and reporting on compliance adherence.

Engages management, vendors, and stakeholders in support of reporting esubmissions and process documentation.

Weigh business needs against compliance concerns and articulate regulatory issues and options to management.

Citi-Mortgage Dec 2013 – May 2016

Manager- IT Internal Audit/Risk

Managed 2 Supervisors and 6 Testers, overseeing the review, test validation, quality, and accuracy of regulatory-compliant/audit trail validation/attestation packages. Review Residential/Commercial loan analysis.

Plan, organize and conduct Company specified (mortgage) audits, in accordance with the auditing standards (testing and certifications), and internal procedures. Includes esubmission/documentation of analysis records, reports, regulations, and operating processes.

Assist with an “end-to-end” business led regulatory framework which will leverage best operating practices across Lending and Servicing for new and changing Regulatory requirements.

Facilitate and identify areas of improvement for existing Regulatory and State Committees.

Partner with IA, Compliance, and Business Control during internal & external regulatory audits/reviews of COBIT, ITIL, ISO 27001/27002, SOX, HIPPA, TIL, and PCI quarterly testing.

Citi-Mortgage Apr 2012 to Dec 2013

Executive Response Specialist

Research and investigate high profile clients (Executive level, Congressional Office, Attorney General Offices, State Banking Departments, OCC, and CFPB) including borrowers, vendors, and investors with complaints that are escalated to Corporate Level. Duties encompasses bankruptcy, foreclosure, billing, and fraud issues. I also process/analyze complex loan applications for Commercial Banking (Capital) credit analysis Private, Risk, FHA/VA, and Fannie Mae/Freddie Mac government programs, while observing and complying with the investor regulated guidelines, bank policies, and strategic lending procedures.

Efficiently managed challenging administrative projects assignments and decision-making demands

Managing, facilitating & closing executive disputes, while creating a win-win environment for all parties. Review Residential/Commercial loan analysis for errors, and or compliance/regulatory violations.

Leading investigations of more complex compliance or regulatory inquiries and test examinations, including complaints received from regulators, government officials, and attorneys. This includes Commercial Banking (Capital) credit analysis, ensuring accuracy, completeness, and timeliness, also RESPA, SOX, TIL, Fair Lending, PCI, HIPPA, COBIT, ITIL, and ISO 27001/27002, matters.

Wells Fargo Financial Aug 2011 – Mar 2012

Lead Underwriter

Examined and considered applicants for home or building loans while following regulatory guidelines and the principles of state and federal standards. Reviewed and verified the credit worthiness of loan applicants by evaluating the loan risk value of each client. Assessed and appraised applicant’s property for the appropriate loan value.

Commercial Banking (Capital) credit analysis, ensuring accuracy, completeness, and timeliness.

Complete knowledge of the Home Affordable Refinance Programs and other lender standards

Collaborated with various company platforms, databases, and internal loan programs

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