Data Entry Customer Service

Ivana Clay

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502-***-****

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*********@*****.***

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McDonough, GA 30253

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PROFESSIONAL SUMMARY

Strong background in managing and resolving outstanding accounts efficiently, demonstrating keen attention to detail and methodical approach. Skilled in negotiating payment plans, maintaining accurate records, and ensuring timely collections. Solid work ethic and commitment to achieving results with minimal errors. Conscientious Collection Specialist with focus on maintaining order and accuracy in all tasks.

SKILLS

1st, 2nd and 3rd Party Collections

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Debt recovery expertise

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Data entry proficiency

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Accounting systems

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Multitasking

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Data entry skills

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Negotiation and resolution

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Documentation and recordkeeping

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EXPERIENCE

COLLECTION SPECIALIST, Morrow, GA

United Education Institute, March 2024-Present

Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments

Developed solutions to resolve customer payment disputes or discrepancies

Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies

Negotiated repayment terms with customers based on their individual circumstances

Provided excellent customer service while responding to inquiries regarding account status, billing issues, and payment options.

Managed a portfolio of accounts and maintained accurate records in the collection database.

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COLLECTIONS AGENT, Louisville, KY

GLA Collections, October 2018-February 2024

Successfully handled high-volume calls from delinquent customers.

Provided excellent customer service while following collections procedures.

Utilized problem solving techniques to resolve customer disputes quickly and efficiently.

Created monthly metrics reports that tracked progress towards goals.

Demonstrated ability to stay organized and manage multiple accounts simultaneously.

Researched and resolved discrepancies on account statements in a timely manner.

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POST JUDGMENT COLLECTIONS, Louisville, KY

Greene And Cooper, LLP, February 2010-September 2018

Work with Kentucky/Indiana/Georgia/Ohio Courts

Exhibited knowledge of the Fair Debt Collection Practices Act and other applicable consumer protection laws.

Negotiation Inbound and Outbound Calls

Balance in full/ Settlements in full/ Payment Arrangements

Accurately maintained client records utilizing specialized software programs designed for tracking debt collection activities.

Expertly reviewed credit reports from major reporting agencies such as Equifax, Experian and TransUnion.

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SUBROGATION SPECIALIST, Louisville, KY

Morgan And Pottinger, LLP, March 2004-January 2010

Represented State Farm Auto Insurance and Fire Casualty Claims

Requested and filed Police Reports/ forward to Department of Transportation

Worked with Attorneys on Affidavits and Court Cases

Inbound and Outbound Call Negotiations

Provided training and mentoring support for junior staff members when requested.

Maintained detailed documentation of all activities related to subrogation cases.

Assisted in the preparation of legal documents related to subrogation cases, including complaints, answers, interrogatories, affidavits.

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SENIOR RECOVERY SPECIALIST, Louisville, KY

Providian, September 1998-January 2004

Referred clients to outside social service providers to address psychiatric and personal issues.

Built and maintained relationships with clients to ensure successful recovery of assets.

Assisted clients in achieving supportive goals to enhance life.

Utilized negotiation tactics to secure payment arrangements from delinquent accounts.

Maintained up-to-date records of all collections efforts, including contact attempts and payments received.

Followed up on unpaid invoices by sending out reminder letters or making phone calls.

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EDUCATION

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA, KY

Ballard High School,

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