Case Management Mental Health

TRACY JAMES Tel.705-***-**** Brampton *************@*****.***

PROFESSIONAL SKILLS AND QUALIFICATIONS

• Experience performing case management functions with 20-30 client caseloads, maintaining manual files and software database management systems. Ensuring up-to-date and accurate information on each client. Completing required forms and documentation to agency standards.

• Comprehensive knowledge of various income security programs such as Canada Pension Plan

(CPP), Employment Insurance (El), Ontario Disability Support Program (ODSP), Ontario Works

• CPR and First-Aid Certification, Crisis Prevention Intervention skills and certification.

• Experience conducting needs assessment, developing care plans, and implementing such plans to fit the client's goals, as well as counseling skills and ability.

• Experience in teamwork collaboration. Experience in group facilitation and presenting skills. Work effectively independently, time management skills, and adaptability.

• Demonstrated knowledge of transitional housing strategies, homelessness, life skills training, and exercised a high level of confidentiality.

• Advanced knowledge of current issues, health inequities among visible minorities, 2SLGBTQ+ community, justice-involved individuals, harm reduction, addiction, mental health, and trauma.

• Comprehensive Knowledge of the anti-oppressive, anti-racism Framework, poverty, intersectionality and barriers to service. The ability to advocate on clients' behalf to access resources.

• Skill in Microsoft suite applications (Word, Excel, PowerPoint, etc.), excellent administrative ability, Telephone handling, and call etiquette. Experience working in the community and utilizing mobile technology for fast access to information and submitting information. WORK EXPERIENCE

Community Housing Support Worker August 2024 – February 2025 Women Hostels Incorporation (Nellies)

• Support Women* and those who identify as females in finding housing – shelter placement, transitional housing, and subsidized housing, (SPP) for clients fleeing domestic violence.

• Community housing support services, drop-in, intake services, crisis support, advocacy, and collaborating with other social agencies to meet clients' needs.

• Documentation processes for access to housing. Providing referrals for resources, to access programs internally and to external agencies. Case management and brief services. Child and Youth Support Worker (CYSW) May 2024 – August 2024 Carpe Diem

TRACY JAMES Tel.705-***-**** Brampton *************@*****.***

• Worked with Youths In a therapeutic foster home environment in a family setting

• Documented and provided feedback on client's progress within a multidisciplinary team. Engage in teamwork activities and sensitize staff on cultural competencies.

• Worked with clients who have experienced trauma, FASD, and other mental health issues Customer Service Cards Advisor January 2023 – Sept 2023 Royal Bank of Canada (RBC)

• Conducted customer service advising, problem resolution, to rectify clients' accounts

• Negotiate payment options and arrange installment agreements.

• Using discovery skills to research, review, and evaluate clients' immediate needs, financial status, references and credit, and ensuring they are directed to the most appropriate individual. Administrative Assistant

Heliene inc. Canada October 2019 - Nov 2022

• Provided general administrative duties, updating employees' files, recording hours of work for wages, recording ROE, and posting invoices

• Actively participated in team meetings, recording of minutes, offering insightful suggestions that led to innovative problem-solving strategies.

Social Work Intern September 2021 – April 2022

John Howard Society of Sault Ste Marie (JHSSM)

• Conducted Intake and case management function, entered notes, frequently updating files, and supporting clients in achieving time sensitive planned goals.

• Using motivational interviewing skills to establish needs, assess and maintain working relationships.

• Interacted with clients by phone, walk-in, shelter visits, home visits, and provided Brief Services. transportation) Supported clients with referrals to other agencies as needed.

• Active involvement in group counseling and followed up with clients' progress. Worked with clients with mental health issues, homelessness, addictions, domestic violence, and justice-involved EDUCATION

Bachelor of Social Work (Graduated with honours) September 2019 – Apr 2022 Algoma University, Ontario

BA. Guidance and Counseling (Graduate with honours) September 2010 – Nov 2012 University of the Caribbean, Jamaica

Ass. Degree Business Administration September 2005 – Nov 2007 Browns Town Community College

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