High School Business Operations
Resume:
William B. Herd
Felton, DE *9943
*********@*****.***
Qualifications:
Proven effective leader that can manage multiple assets and personnel on an administrative level
Strong written and oral communication skills, as well as office management and accounting for the office
Capable of executing changes in policy and manage the training and implementation, as well as always striving to add a positive enthusiastic vibe to the policies
Enthusiastic, reliable, and highly motivated with over twenty-two years of management and hospitality experience. Highly proficient in Microsoft office systems with proficient knowledge of accounting, inventory, payroll and daily expense reports. While having these responsibilities I was able to retain over 85% of our staffing from the previous year as well as assist in the profit margin for the fiscal year leaping by 34% annually.
Responsible for both ensuring and maintaining restaurant equipment necessary for the daily business operations of the facility.
Education: Milford Senior High School Milford, DE 2000-2004
Majored in both Business and Marketing pathway curriculums while matriculating as well as extracurricular activities such as band, DECA, Student Council and Yearbook. While attending I Academic Accounting, English, and Science studies in additional.
Awards & Achievements
Alumni in DECA while attending Milford Senior High School as well as helping chair our graduating classes activities boards and mandates.
Employment History:
Milford Dairy Queen
General Manager-June 2016-October 2019
Received and obtain SERVSAFE certification with the National Restaurant Association of America (NRAA).
Effectively managed and oversaw staffing of over 5 on a regular basis, opening and closing of the business, as well as being responsible for cyclic inventories.
Successfully coordinated staff for any unique local fundraisers and projects in the community.
Implemented and sustained all training for the various spectrums of operations per AIDQ requirements
Sustain operations with minimum resources.
Established guidelines in operations, customer service, ongoing training of staffing while also being able to conduct both professional and administrational respect of my fellow colleagues.
Assisted in the accounting of organizational equipment, products and supplies necessary for daily business operations.
While managing the Milford Dairy Queen, I created an Operations Manual assigning every team member the specific duties and qualifications that are expected of them. I also exacerbated the highest of importance is both quality standards and the guest’s satisfaction. In the year of 2019, the profit margin for the store increased by 37% compared to the prior season
Big Fish Grill Restaurant Group-August 2012-January 2017
Busser/Host/Server
Responsible for assisting in the incorporating of the business, company, and customer service standards daily; while being determined to maintain the highest guest experiences possible to surpass their expectations.
Jerry’s Seafood of Lewes-April 2013-June 2017
Manager/Server/Bartender
Incorporated years of management and restaurant experience on a regular basis including but not limited to the training and supervision of staff members, liquor inventories, and the accounting of cash and restaurant inventory
Assisted back of the house with duties such as invoicing, filing of paperwork and payments to vendors accounts
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