Continuous Improvement All Shifts

Jeffrey B. Reighter, Sr.

**** *. **** ********** **.• Glendale, Wisconsin 53217

815-***-**** • ****.********@*****.***

Skilled trainer adept at creating effective training programs, educating employees, and motivating staff (all levels) to achieve or surpass performance goals and quality standards. Detail-oriented professional with knowledge of Safety, Health and Environment regulations, focused on providing efficient, high-quality process operations. Strong employment specialist - from recruitment to Onboarding processes. Practical minded manager/leader equally comfortable in process management, Continuous Improvement and HR environments. Fiscally responsible administrator-manager with a common practice approach to maximizing productivity. Strategic Partner recognized leader within the Customer environment. Adept at team building and cultural improvement.

Areas of Expertise:

• Training Development and Delivery – all staff levels • Manufacturing & Distribution processes

•Team Development • Leadership • Recruitment/Staffing • Process Improvement

• Behavior-based approaches

• Cultural Improvement • Customer Service & Support • Safety Management & Training

PROFESSIONAL EXPERIENCE

Sendik’s Fine Foods

Safety and Training Manager, 04/02/2024 - Present

Manage On-boarding of all levels of new hire employees

oOrientation

oDepartment onboarding

Conduct all ongoing Safety Training for all levels of staff

Serve as single point of contact for insurance provider and Loss Prevention

Serve as a co-Facilitator of the Managers’ weekly operations meeting

Develop and deliver Leadership Soft skills courses for current and onboarding leaders

Manage all safety related communications

Develop applicable department training formats

Conduct audits of all safety, food safety and training processes

Manage all Safety & Training tracking and retention of records

Lead advancement in continuous improvement and 5S methodology

Align training with continuous improvement initiatives

Key Achievements:

Instituted weekly a Safety Toolbox program

Advanced improved Safety Communications

Developed an improved On-boarding process

Developed department onboarding handouts and signoffs for improve staff engagement and success

Trained and supported 2 department 5S initiatives to ongoing maintained status

Facilitated a team to advance Safety Manual and Manager On Duty updates/improvements/protocols

Updated training processes utilizing electronic capabilities

CONFIDENTIAL CLIENT – 3rd party logistics

Training Manager, 6/2023 – 04/12/2024

Manage a team of four Training Specialists to advance the training for the Distribution Center.

Manage On-boarding of all levels of new hire employees

Manage Training Specialists in coordinating Structured Job Training for each Production/Office Department

oJob Safety Analysis creation and delivery

oImproved training aligned to company SOP’s

oJob Breakdown development for use by Department Trainers

oJob Qualification Expectations for Production Supervisor use in Team Member job qualification

oPowered Industrial Truck training

Serve as a member on the Company Operations Leaders Team

Develop and deliver Leadership Soft skills courses for current and onboarding leaders

Develop company Cultural Competency initiative and related training for company

Align training with continuous improvement initiatives

Key Achievements:

Instituted ‘Leaders Read’ program

Converted site 1st Aid/CPR program to an In-House format

Developed and managed a Return-To-Work program for all non-work/work-related injuries

Advanced annual 8-hour Safety training for all current staff

Developed an improved On-boarding process delivered within the first week of employment

Walmart Regional Distribution Center

Supply Chain DA associate, 5/2023 – 04/14/2024

Receive goods from vendors and partner sites for storage/shipping to Walmart retail stores

Safely operate PIT within distribution operations

JONES DAIRY FARM, Fort Atkinson, WI

EHS & Training Manager, 9/2021 – 5/2023

Manage a team of Training Supervisors and a Safety Coordinator to advance the training and safety needs for the corporation.

Manage Safety Coordinator and related Team: Safety Committee and Department Safety Wardens

Manage On-boarding of all levels of new hire employees

Manage Training Supervisors coordinating Structured Job Training for each Production Department

oJob Safety Analysis creation and delivery

oJob Breakdown development for use by Department Peer Trainers

oJob Qualification Expectations for Production Supervisor use in Team Member job qualification

oPowered Industrial Truck training

Serve as a member on the Company Operations Leaders Team

Develop and deliver Leadership Soft skills courses for current and onboarding leaders

Coordinate the company Cultural Competency initiative and related training

Manage and coordinate Recruitment, Safety and Training office complex.

Key Achievements:

Advanced the creation/development of a Recruitment facility: Reception, electronic application center, interview chambers and department approaches.

Improved site security enhancements

Recruited and hired 6 initial management staff for the new Safety & Training department

Created and developed Jones Dairy Farm Academy

Instituted ‘Leaders Read’ program

Converted available office suite into:

oJDF Employment Center

oSafety & Training Center with offices and training rooms

Led the development of a relationship with Wisconsin Workforce Development to advance improve hiring processes

Coordinated a relationship with MATC to advance Cultural Competency standards and practices

Developed a relationship with FAPD to advance campus security and Run, Hide and Fight training

Converted site 1st Aid/CPR program to an In-House format

Developed and managed a Return-To-Work program for all non-work/work-related injuries

Advanced Safety School to an annual 8-hour Safety training for all current staff

Developed an improved On-boarding process delivered within the first week of employment

oFirst Day on The Farm

oSafety School

oPowered Industrial Truck School

oDepartment On-boarding

Developed Safety Warden School

JONES DAIRY FARM, Fort Atkinson, WI

Safety Coordinator, 8/2020 – 9/2021

Coordinated the JDF Safety Program

Manage all company Safety policies and programs

Serve as Safety Committee Facilitator

Partner with Human Resources on OSHA log management

Manage annual Audiometric testing event

Create weekly Toolbox Talk topics for department delivery

Facilitate Maintenance Safety Training program

Key Achievements:

Improved Incident Investigation process

oAccidents With Injury

oAccidents Without Injury

oAccident with Damage

Advanced extensive Safety Committee member training

Created and facilitated Safety School

o8-hour course for all new hires

oFacilitated the course weekly for all new hires

Developed a Powered Industrial Truck training team to meet the needs of the company

AMAZON, Rockford, IL

Safety Coordinator, 3/2020 – 8/2020

Co-facilitate a start up group of EHS Specialists and Onsite Medical Representatives to meet the need of an Air Gateway Fulfillment Center converting from 3rd party management.

Research and develop safety policies

Research and develop safety programs and training

Support 3rd party Associate conversion and new Associate hires safety controls and training

Oversee Air Flight Safety controls

Train and Support new hire EHS Specialists

Manage safety supply inventory

Manage department work schedules

Key Achievements:

Recognized as an internal customer engagement leader across all departments

Developed a staffing schedule to meet a 24/7 staffing plan

Served as the point person for leadership training during conversion of the Amazon accident reporting system

Successfully transitioned 3rd party safety approaches to Amazon Safety policies and programs

STERICYCLE, INC., Sturtevant, WI

In-Service Program Manager, 4/2018 – 3/2020

Co-manage a team of 12 Healthcare Specialists in a 12-state area of hospitals. Direct management of a Book of Business related to waste streams:

Sustain training programs that define Stericycle waste management compliance in Pharmaceutical and Regulated Medical Waste streams

Waste vendor contract negotiations

Coordinate all activity for new program installs – site surveys, equipment order development, coordinate with Distribution all shipping determinations, coordinate Install Team on-site activities

Vendor Invoice processing & payments

Client relations

Hospital Staff waste segregation training

Waste Segregation & Compliance Surveys

Continuous Improvement Project advancements

Key Achievements:

Recognized as a customer engagement specialist manager – clarity of program, contract, customer need understanding

Organized and led the conversion of two business offerings into a sole source of expertise in Pharmaceutical/Controlled Substance and Waste Stream management

Developed a collaborative team approach for program and company service lines improvements to include the new Controlled Substance program

Renewed contracts of critical accounts using data driven process review

Met the corporate update to reduce required staffing impacts by program book of business realignment

Developed and advanced training required to bring staff to updated proficiencies

JONES DAIRY FARM, Fort Atkinson, WI

Production Supervisor, 4/2017 – 03/2018

Supervise a newly constructed production facility – from raw product receipt to finished packaged goods

Inbound raw product/ingredients receipt and trailer unload

Manage all raw product, ingredient, and production inventories

Direct hourly staff:

oRaw product receipt and quality, raw product inspection and blend, product blend and recipe adherence, cooler storage, product forming and cook, finished product packaging and boxing, finished product storage/transfer/shipment

Champion of Plant Safety programs and training

Union hourly staff onboarding and training

Hazard Analysis and Critical Control Point (HACCP) compliance and administration

Continuous Improvement Project advancements

New plant startup construction and production improvement projects

Key Achievements:

Improved Labor relations through Safety focus, new training/cross training format, Continuous Improvement program implementation across both plant shifts

Identified and corrected raw product issues negatively impacting production yield, efficiencies, and product costs

Implemented improved process use of packaging robotics

Advanced introduction of new forming and packaging equipment into production processes

Improved raw product conversion by improved process monitoring

STERICYCLE, INC., Sturtevant, WI

Integrated Waste Streams Solutions Program Manager, 4/2015 – 4/2018

Provide customer services in a 13-state region to over 145 hospitals. Provide support to a Regional Program Manager, 13 Healthcare Sustainability Specialists. Direct management of 8 Specialists with a Book of Business related to waste streams:

Waste vendor contract negotiations

Vendor Invoice processing & payments

Client relations

New and renewed sales of program and related company services

Hospital Staff waste segregation training

Waste Segregation & Compliance Surveys

Continuous Improvement Project advancements

Key Achievements:

Recognized as a customer engagement specialist manager – clarity of program, contract, customer need understanding

Developed a collaborative team approach for program and company service lines improvements

Advanced renewal of critical accounts using data driven process review

Developed a new service offering approach for potential customers not meeting current offering criteria

Developed a Strategic Partner level relationship with customers impacted by regulatory response issues

STERICYCLE, INC., Sturtevant, WI

Integrated Waste Compliance Specialist, 6/2012 – 4/2015

Provide customer services in a 13-state region to over 145 hospitals. Provide support to a Regional Program Manager, 2 Program Managers and to 13 Healthcare Sustainability Specialists. Conduct Continuous Improvement Events with focus on compliance and waste segregation with key hospital leadership. Develop presentations of event results to advance continuous improvement. Conduct DOT training programs for hospital affected employees of the hospital and provide on-going training and development programs for HSS group in soft management skills and hospital relationship skills.

Key Achievements:

Created a process change from ‘auditing’ to a Continuous Improvement approach; implemented across company program nationwide through online training sessions, event shadowing training and regional site sessions.

Advanced an improved CI process with new electronic technologies.

Developed enhanced and improved DOT training for hospital staff.

Improved customer relations in all hospital groups with a CI approach in compliance and waste stream opportunities.

Developed and facilitated hospital relationship training program for HSS level company wide.

Delivered an improved budget spend for client services.

XANITOS, INC., FROEDTERT HEALTH, Milwaukee, Wisconsin

Process Manager / Training Manager of Environmental Services, 2008 - 2012

Manage 9 supervisors, 2 dispatchers, 1 administrative assistant and staff of 200 hourly non-exempt employees. Recruit and train staff to meet the hospital’s rigorous housekeeping needs. Coordinate overlapping functions between the company and the hospital, including budget, hospital initiatives, interdepartmental relations, and services. Implement training programs for all employees of the Environmental Services Department and provide on-going training and development programs for leadership and supervisory staffs, teams, and team members. Ensure compliance with all mandatory regulations.

Key Achievements:

Developed detailed SOP outlining key functions and processes for all team members, improving accountability, and ensuring proper details.

Initiated hands-on classroom training to educate all employees in the company’s housekeeping processes and the hospital’s requirements; instituted tracking system to monitor the training programs’ effectiveness.

Enhanced Customer Service dispatch, approach, and response, improving patient discharge turnaround time from 78 to 55 minutes.

Developed and facilitated leadership training for national growth of Xanitos, Inc.; on-boarding for all levels of leadership completed at Froedtert Hospital.

EDUCATION & CERTIFICATIONS

BUSINESS MANAGEMENT STUDIES

CENTRAL COMMUNITY COLLEGE, Hastings, Nebraska

OSHA PIT TRAINER CERTIFICATION

OSHA 10-HOUR/30 HOUR GENERAL INDUSTRY CERTIFICATION

MEAT SCIENCE CENTER CERTIFICATIONS:

Iowa University, Ames, IA

HACCP, Processed Meats & Proteins 1 & 2, Food Safety, Sanitation Systems, Food-borne Pathogens (Listeria and E. Coli), Cured and Smoked Meats Short Course, Basic Sausage Course.

PROFESSIONAL DEVELOPMENT COURSES

STERICYCLE STERI U: DOT RMW AND RX TRAINING

STERICYCLE STERI U: TIME MANAGEMENT FOR IMPROVED PERFORMANCE

STERICYCLE STERI U: COACHING

STERICYCLE STERI U: PROJECT MANAGEMENT

STERICYCLE STERI U: CHANGE MANAGEMENT

STERICYCLE STERI U: FEEDBACK

STERICYCLE STERI U: EMPLOYMENT SYSTEMS – RECRUITING & STAFFING

STERICYCLE STERI U: PERFORMANCE REVIEW PROCESSES

FROEDTERT HEALTH MANAGEMENT BY STRENGTHS

FROEDTERT HEALTH CHANGE ACCELERATION PROGRAM

FROEDTERT HEALTH CULTURAL COMPETENCE

CONCOURSE CPI & SPC METHODOLOGY

NESTLE UNIVERSITY – MANAGEMENT SERIES COURSES

NESTLE PIT TRAINER

NESTLE FALL PROTECTION TRAINER

IBP MANAGEMENT SYSTEMS 1, 2 & 3

IBP SUPERVISORY SKILLS PROGRAM DEVELOPER/CORPORATE TRAINER

PIT TRAINER

ZENGER-MILLER FRONTLINE SUPERVISOR CERTIFIED TRAINER

BAPP TECHNOLOGY CERTIFIED FACILITATOR

PPI: TARGETED SELECTION EMPLOYMENT PROCESS

HORMEL CONTINUOUS IMPROVEMENT EDUCATION

HORMEL SUPERVISOR DEVELOPMENT COURSE SYSTEM

PIT TRAINER

MICROSOFT SUITE – OUTLOOK, EXCEL, WORD, POWERPOINT

ADOBE ACROBAT

Contact this candidate