Administrative Assistant Customer Service
Resume:
Denice
David
Summary
Dynamic Administrative Assistant with proven expertise at
Mountain Breeze Heating and Air, excelling in database management and customer service. Adept at organizing events and maintaining efficient office operations, I consistently enhanced workflow and improved client satisfaction. A dedicated team player, I thrive in fast-paced environments while managing multiple priorities effectively. Experience Oct 2023- Dec 2024
Admin Assistant / Mountain Breeze Heating and Air
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Managed database systems containing customer contact information.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Scheduled appointments between clients and customers and internal staff members.
• Drove customer feedback to deliver information to management for corrective action.
• Maintained inventory of office supplies and placed orders when necessary.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Responded to customer issues to provide immediate resolution and improve retention.
• Greeted visitors and provided general information about the company.
• Handled incoming calls and directed callers to appropriate department or employee.
• Answered questions from customers regarding products and services offered by the company.
• Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Managed office supplies inventory and placed orders when necessary.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Directed customer inquiries to appropriate department personnel.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Managed inventory and supplies to ensure materials were available when needed. Nov 2011- Aug 2024
Food Service Manager/Kum & Go
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Trained new employees on restaurant policies, procedures, and customer service standards.
• Performed frequent checks to maintain consistently high quality of food preparation and service.
• Adhered to company food, safety, quality and sanitation policies.
• Resolved customer complaints promptly in a professional manner.
• Managed cash flow, overseeing daily receipts and bank deposits.
• Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
• Maintained records of food inventory, supplies, and equipment.
• Managed inventory and rotated food products in storage to avoid spoilage and waste.
• Rotated and replenished products in display cases.
• Oversaw food preparation, production and presentation according to quality standards.
Education
1984- 1988
Pomona SR High
School
Arvada, CO.
Skills
• Microsoft Office
• Database
management
• Event planning
• File organization
• Customer service
• Office administration
• Time management
• Inventory
management
• Scheduling
appointments
• Multi- Phone systems
• Account management
• Phone call answering
• Computer proficiency
• Dedicated team player
Contact
Arvada, Colorado
*************@*****.***
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