Product Management Quality Assurance

Trevin Pinto

Los Angeles, CA ***** 747-***-**** ***********@*****.***

linkedin.com/in/trevinpinto

Professional Summary

Results-driven Xytech Product Expert with extensive experience in the media software industry. Specialties include product training, QA testing, bug triage, configuration, and troubleshooting. Dedicated leader recognized for meticulous attention to detail and problem-solving skills. Adept in technical proficiency, clear communication abilities, and strong organizational skills. Expert in efficiently managing workflows to ensure seamless operations and optimizing performance.

Areas of Expertise:

Configuration Training

Security Troubleshooting

Custom Layouts Verbal/Written Communication

Custom User Experience Documentation

QA Testing Workflow Design

Systems/software/hardware:

Xytech Enterprise, MediaPulse, Platform (web, mobile, and smart client applications), Azure Dev Ops, PowerBI, Excel, Camtasia, Digital Performer

Apple, iOS, Android, Windows, Microsoft SQL Server Professional Experience

XYTECH SYSTEMS, Los Angeles, CA Jul 2005 - Jul 2024 Product Manager (05/2024 – 07/2024)

Dev Team, Product Owner

o Served as Product Owner for Dev Team, leading sprint planning and backlog prioritization

o Created Feature and User Story work items for new functionality o Conducted QA Testing and led Feature Refinement sessions o Performed Bug and Feature Triage for three development teams, resolving 25% of customer-reported bugs without coding, saving hours of developer time per week

o Provided internal Xytech software support across Support, Consulting, Engineering, Sales, and Executive teams

o Developed internal documentation and user guides to support teams using and supporting MediaPulse

o Created videos for the Marketing Department, highlighting new features Associate Product Manager (01/2023 – 05/2024)

Rapid Response Team, Product Owner

o Led Rapid Response Team, performing bug and feature triage o Conducted extensive QA Testing, ensuring software stability and performance

o Led team demo presentations at the end of every sprint Trevin Pinto PAGE 2

o Co-led development team in early 2024, providing strategic guidance on workflow improvements

o Tested and refined the QuickBooks integration, validating invoicing processes within Xytech orders

o Ran SQL queries daily to import data from Xytech into Azure DevOps, ensuring accurate reporting and efficient workflow management o Reviewed API-related bugs, troubleshooting integration issues and ensuring system interoperability

Solution Architect (01/2019 – 12/2022)

Served as the de-facto system administrator for Xytech MediaPulse, managing internal configurations, troubleshooting, and user support

Configured and customized MediaPulse layouts and reports, ensuring alignment with internal and customer business needs

Led troubleshooting and issue resolution for MediaPulse users across multiple departments

Trained employees and cross-functional teams on MediaPulse workflows and system usage, including onboarding the entire ScheduALL team after Xytech’s acquisition

Worked with Engineering to diagnose API failures, ensuring proper functionality across integrations

Collaborated with Marketing in the creation of monthly “Tips and Tricks” videos for users

Tested and refined Digital Order, ensuring seamless integration with third- party adapters and automated workflows

Automated processes within Xytech software, including: o Saved searches and scheduled reports

o Conditional visibility rules on layouts

o Default templates and auto-assigning resources

QA Analyst (07/2012 – 01/2019)

Performed unit and regression testing, as well as end-to-end testing for system stability

Appointed sole tester of MediaPulse Sky for the first five years, working directly with the CEO and engineers until the product launch

Demo testing and configuration for annual NAB and IBC trade shows Project Coordinator (07/2005 – 07/2012)

Managed Xytech Enterprise and MediaPulse software for internal project tracking

Created all programming work orders and reviewed timecards within Xytech

Performed TDO tracking and approved signed work orders

Tested internal MediaPulse processes, identifying workflow inefficiencies BROADCAST STANDARDS, Los Angeles, CA Aug 2002 - Aug 2004 Vault Manager

Performed data entry of over 10,000 physical media assets into the Xytech Enterprise database

Managed a small team of vault employees, ensuring the accurate processing of incoming media

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Prepared daily work for media operators, coordinating logistics for asset movement

Utilized Xytech Enterprise software logs and Asset History features to track missing elements

Developed detailed library reports for customers, ensuring efficient media asset management

Education

Master of Music

University of New Mexico, Albuquerque, NM

Bachelor of Music

California State University Northridge, Northridge, CA

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