Desktop Support Project Management
Resume:
DUSTIN ALEXANDER NUNN
§ *** Chadwick Circle Highlands Ranch, CO 80129 § Phone: 303-***-**** § **********@*******.*** §
IT MANAGEMENT / SYSTEMS INTEGRATION / SR. SERVER & DESKTOP ADMINISTRATION COMPANY OPERATIONS / STRATIGIC PLANNING
Multi-certified technology professional with experience managing enterprise implementations of multiple key systems. Expert analyzing trends and defining business / functional requirements; creating sound business initiatives based upon strategic company goals; leading data-security and user policy programs; designing/re-engineering processes, workflows and technology solutions for networks as providing Tier 3 level desktop support. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
Expertise Highlights
IT Management & Tier 3 Desktop/Server Support
Network & Systems Administration & Management
VMware ESX AND Hyper-V Deployment & Administration
Strategic Planning & Project Management
Data/Business/Systems Analysis
User System Training / Staff mentoring
Microsoft Administration – Server & Office 365
Video conferencing (Teams, Tandberg, Polycom, Lifesize, Zoom)
Portable Device Enterprise configuration & Deployment (iOS, Android devices for field work)
Citrix Metaframe/XenApp & Parallels RAS Implementation & Management
Major Software/Systems Implementations – ITIL v.3
Systems Security & Disaster Recovery Planning
Testing / Scripting / Documentation / Deployment
Technical Writing (Manuals/System Specs)
Server Administration, Patching and Backup
Network Infrastructure Planning & Management
Company wide Operations management and support
Cloud services migration, implementation, and planning
Budgeting and procurement
Professional Experience
TEAMLOGIC IT - HIGHLANDS RANCH, CO
2024 to Present
Senior IT Engineer
Senior IT Engineer for a Teamlogic IT franchise in Higlands Ranch Colorado. Teamlogic IT is one of the largest I.T. Managed Service Providers in the United States. I am currently responsible for all technical aspects of the franchise ans well as participating in all pre and post client acquisition and onboarding. I am responsible for all technical statigic planning and implementation for the company.
Key Results and Responsibilities:
Full IT support for clients as well as specialized project management and stratigic planning
Deployemnt of any and all systems and tools that allow for proper monitoring and management of client systems.
Collaboration with clients on future need and planning accordingly
Network / Infrastructure planning, configuration and deployment
Client documentation and assistance with creation of client IT standards and policies
Vendor coordination on client behalf for pricing, troubleshooting and upgrades
Assisting clients with I.T. budgeting & procurement (Hardware and software) and system deployments.
One on one client trainings for staff on new technologies and system updates
Maintaining and deploying best practices regarding client Cybersecurity practices
Implementation of system Backups per client specifications
Software integration, testing and documentation.
Weekly client management updates on projects, systems status and other relevant information
ANCHOR NETWORK SOLUTIONS – CENTENNIAL, CO
2023 to 2024
Project Technician
Project technician for a mid-sized Managed Service Provider located in Centennial Colorado. Accountable for assigned client projects that were outside of the standard day to day operations.
Key Results and Responsibilities:
Client strategic planning for project development
Full network upgrades and deployments (Firewalls, switches, Access Points, etc.)
Implemented new Virtual server and desktop enviroments
Cloud systems migrations (Entra / Active Directory, Exchange, SharePoint, Teams, OneDrive)
Built and deployed all new Audio Video systems
Microsoft 365 administration
Telecom migrations
CyberSecurity application installations
Mobille Device Management installations and training
Client site migrations (Physical and Virtual)
Client / Vendor coodination
FELSBURG HOLT & ULLEVIG - GREENWOOD VILLAGE, CO
2015 to 2023
IT Manager
IT Manager for a mid-sized Civil Engineering firm that specialized in Transportation needs of local, state and state governments. Responsible for the management and implementation of the technology needs of 190+ employees across several states. These needs included new hardware deployments and testing, Software deployments and maintenance, Network governance and planning, IT staff management and budgeting as well as staff training.
Key Results and Responsibilities:
Full system cloud migration of all servers, desktops and data (Avatara)
Implemented new server (Hyper-V) and network infrastructure
Created standardized desktop / laptop OS image for rapid deployment. (Win7 to WinX migration)
Built and deployed all new Audio Video systems company wide for MS Teams meeting use
Migrated company of Office 365 hosted solution, including Skype, OneDrive and SharePoint.
Installed VMWare ESXi & Hyper-V virtual desktop and server solutions
Responsible for all I.T. budgeting & procurement (Hardware and software) and system deployments.
Vendor coordination / point of contact for all systems
Administration of Multi-Site system data backups and recoveries (Veeam and EMC)
I.T. staff management and mentoring
Software integration, testing and documentation
Skill position collaboration – CADD Manager, Account Manager, HR Manage, CEO, Principle
Created CyberSecurity polices and deployed tools for said protections
PANORAMA ORTHOPEDICS AND SPINE CENTER – GOLDEN, CO
2013 to 2015
Systems Administration
Full Network and Systems Administration for the largest orthopedic clinics in Colorado. Built, maintained and backed up 45+ physical and virtualized servers ranging from Microsoft Active Directory, Exchange, SharePoint and SQL. Developed documentation for all aspects of the IS infrastructure. Measured all firewall and switch traffic as well as installation of new wired and wireless network equipment. Daily close involvement with the desktop support desk and with the resolution of active tickets.
Key Results and Responsibilities:
Implemented new Medical Records interface (EHR), book keeping and project management servers.
Responsible for the purchase and installation of new SAN for the EHR system.
Created standardized desktop / laptop OS image for rapid deployment. (XP to Win7 migration)
Made touchscreen patient self-help kiosks with smart card technology for HIPAA rule enforcement.
Traveled from site to site for IS troubleshooting.
Responsible for yearly Microsoft Volume Licensing true-ups.
Researched, purchased and deployed new desktop management software for IS.
Evaluation of many third-party vendor applications such as AppAssure, MAAS 360 MDM and OMTool.
Created VMware server templates for fast deployment.
Designed and constructed a new A/V system for main site board room. (Removed the need for light boxes for X-Rays)
Conducted several Physical to Virtual server migrations.
Started a company Business Continuity Plan (BCP).
Tasked with mentoring the service desk support staff.
NATIONAL RENEWABLE ENEGRY LAB (VIA CONTRACT) – GOLDEN, CO
2010 to 2013
Systems integrator
Provided desktop software and hardware integration solutions for the current lab wide Virtual and Physical Desktop Infrastructure initiative, by maintaining a focus on deployment of VDI using VMware ESXi 5.01 and VMware View 5.1. Also, responsible for the evaluation and eventual deployment of new technologies that allow for end user connectivity to VDI. Creating documentation and training of the VDI environment and providing suggestions on the future path of the project. Provide continuous intake and technical support for VDI and Tier 3 Help Desk support for end users.
Key Results:
Conducted multiple training sessions with potential users and the Service Operations group of the VDI environment that has led to an extremely successful 200+ user “pilot” group that spans multiple departments and worker types.
Created and have maintained all lab deployed desktop VM templates (windows XP, 7 and 8).
VDI success has allowed for mobile tablet and home PC use and renewed focus of the “any application, any device, anywhere, anytime” which has become invaluable in the lab.
Created and maintained the VMware View deployment procedures.
Assisted in the creation and testing of the VMware View Production environment for lab wide deployment.
Implemented a management tool that has allowed for firmware and policy continuity for all lab deployed Zero Clients and other PCoIP hardware.
Deployment of Zero Clients into the lab that have not only power savings of a minimum of 60 watts per user but a cost per unit savings verses a deployed laptop of up to $2200 per user.
Evaluated desktops and laptops for Lab integration, as well as application testing.
Provided Tier 3 technical desktop support, Help Desk Tier 1 & 2 and End User System / OS / Application training.
Created technical documentation as well as End User self-support documentation.
Created ThinApp virtual applications that allow for lab Operating System progression for legacy applications such as Internet Explorer 6 and Entrust to work on a Windows 7 environment.
Provided technical assistance for the tele / video conference rooms (20+). (Tandberg, Polycom, Skype)
Provisioned Virtual Desktops and Servers for the Lab’s Development environment.
New desktop / laptop testing and evaluations for Lab compliancy
Active Directory Group Policy creation for the VDI environment
OLD MUTUAL CAPITAL, INC – DENVER, CO
2004 to 2010
Systems Engineer / Network Administration
Advanced to Systems Engineer role to provide IT leadership for Old Mutual Capital’s technology infrastructure located in Denver with 120 local employees and 30 wholesalers nationwide. Manage large-scale enterprise migration projects, systems installations, conversions and performance tuning and monitoring of applications/systems. Help set long-range technical direction and capacity plans. Responsible for the I.T. Business Continuity Plan as well as Disaster Recovery.
Key Results:
Tasked with the purchasing and implementation of all technology for the startup Old Mutual Capital. This task required purchasing and deployment of all Servers, Workstations, Printers and Infrastructure for a Mutual Fund Division, as well as a setup of an IT help desk and creation of network policies.
Assisted with the deployment of an Avaya VoIP office telephone system. This system includes a deployment of a soft-phone application, installation of a Verint call recording system, a call logging and management system.
Documented all aspects of the IT systems and application installation procedures and design of an IT knowledgebase with emphasis on Disaster Recovery and Backup.
Installed Disk to Disk to Tape backup (Backup Exec) system for the server environment.
Assisted with the deployment of a encrypted network based workstation / laptop data backup system.
Responsible for technology audits and accountability to internal Old Mutual Audit group, SEC, FINRA and NASD.
Tasked with compliance reporting of network security.
Implemented and Managed Windows 2003 Active Directory Forest and system security model.
Designed and maintained the company’s Microsoft Exchange e-mail systems. This includes Outlook Web Access and Blackberry Enterprise Server as well as third party DR solutions.
Created and maintained company’s file server and security structure.
Responsible for all servers scheduled / unscheduled maintenance and patching.
Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.
Installed the company communication infrastructure. Selected ISPs, assisted with the WAN design with our parent company and setup all switches, routers and firewalls based upon the project plan.
Created a new VMware deployment that allowed Old Mutual Capital to increase System availability without any expenditure.
Installed and upgraded a Citrix Server Farm with internal and external network access (Secure Gateway). This allowed out of state Old Mutual Capital offices to completely work remotely without the need of local servers.
Created a Disaster Recovery Server farm in our Boston office with full remote access for all users via a Sungard location or from a home workstation. This system used full live replication to our production environment.
Tasked with the Audio / Visual aspects of Old Mutual Capital’s marketing department with the focus Due Diligence and company sales meetings across the nation.
Assisted with the full-scale migration of Old Mutual Capital’s Active Directory Forest, Exchange, File Servers, Application servers and workstations to Old Mutual US Holdings due to company scale down.
Responsible for all network and server project management.
Promoted from Help Desk Manager to Network Administrator in 2006 and from Network Administrator to System Engineer in 2007.
TRANSAMERICA CAPITAL, INC – DENVER, CO
2000 to 2004
Network Administrator / Sr. Help Desk Manager
Provided server and desktop administration for a Mutual Fund and Annuity Wholesaling Firm consisting of approximately 200 internal and external users.
Key Results:
Assisted in the setup of a medium sized Mutual Fund firm. This included the setup and maintenance of all server, desktops and printing.
Created a help desk team as well as a tracking system for help tickets and inventory control.
Implemented an employee hardware deployment system for external field users
Full management of all servers including patching, backing up and repair.
Tasked with the Audio / Visual aspects of Transamerica Capital’s marketing department with the focus Due Diligence and company sales meetings across the nation.
Involved in 3 company expansions during tenure. This included Network expansion designs as well as physical design of the office.
Assisted with the deployment of a software packaging system for deployment via Microsoft SMS.
OFFICE DEPOT – GREENWOOD VILLAGE, CO
1995 to 2000
Technology Consultative Sales Specialist / District Technology Sales Training
Key Results:
Personally, accounted for 2.4 million dollars a year in sales.
Developed a comprehensive training plan for all new district technology sales associates as well as on site training.
Responsible for daily merchandising as well as new store technology merchandising.
Tasked with district in-store marketing campaigns.
District training coordinator for third party vendors such as HP, Canon, Compaq, Acer, IBM and Xerox.
Education
ARAPAHOE COMMUNITY COLLEGE – LITTLETON, CO
Computer Science Major, 1992
Technology Summary
Certifications:
Microsoft Server, Infrastructure and Active Directory Management, Citrix Presentation Server 4.5, VMware ESX 3.5 – 6.5, VMware View 4.6, Hewlett Packard Small Business Consultant, Windows 7, 8 & 10 Deployment, ITIL V3
Applications:
Citrix Meta Frame to 6.5, Citrix XenApp, Microsoft SQL Enterprise Manager, Microsoft SQL Query Analyzer, Microsoft Project, Microsoft Exchange, Microsoft Visio, Microsoft Office 365, WSUS, HP Insight Manager, Track-It, Splashtop, LogMeIn, Acronis, Power Quest Drive Image, VMware ESX, VMware ESXi, VMware Infrastructure Client, VMware View, Corel Draw, FTP / SFTP, Avaya VoIP (Soft-phone), Symantec Antivirus, Sophos Antivirus, Symantec Backup Exec, Veeam, Adobe Products, Open VPN, Cisco VPN, Enterasys VPN, Doubletake, DFSR, LANDesk, SMS, Active Directory, Teradici Management Console, Service Now, Teams, OCS, OneDrive, SharePoint, Hyper-V, GoverLAN, DNS, DHCP, Ninja, Autotask, IT Glue, SentinelOne, DNS Filter, Apple Business Manager, Jamf
Hardware:
HP, Dell, Lenovo, IBM,Acer, Wyse & Thinkmate Servers & Workstations; Dell, Samsung, Lenovo Laptops; Cisco, Palo-Alto Firewalls, Meru Wireless, Fortinet and Enterasys Routers, Switches & Firewalls; Xerox, Canon & HP Printing Systems; Projection & Sound equipment; HP Tape Libraries; Avaya and ShoreTel Telecom Equipment; Verint Call Recording; APC Cooling & Power Systems; Cellular; Wyse, EVGA & Samsung PCoIP Zero Clients; Tandberg & Polycom Video Conferencing, Ubiquiti network equipment.
Systems:
Professional References:
Windows Desktop (3.1 to v11), Windows Servers (NT to v,2022) VMware ESX/ESXi 3.5 -7, View 4.0 – 5.1 / ThinApp OSX 10.x OPEN FILER Citrix / XENApp 3.x – 6.5 / Android / iOS / Parallels RAS
Jay Brunger
I.T. Manager
Denver Natural History Museum
John Dibble
Project Manager
Felsburg Holt & Ullevig
David Bullock
President & CEO (retired)
Greenwood Income Partners
Brian Moffatt
Senior Designer
Felsburg Holt & Ullevig
Kurt Kellogg
Operations Principle
FHU
Sam Horn
Systems Administrator
PDC
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