Medical Assistant Customer Service

Location:

Chattanooga, TN, 37421

Posted:

April 04, 2025

Contact this candidate

Resume:

Jennifer Hammonds

Chattanooga, TN *****

******************@*****.***

+1-423-***-****

Professional Summary

Dedicated and compassionate provider of care, for all ages. Patient, personable and professional. I really appreciate I can help with improving someone's quality of life, allowing them to age-in-place, and maybe even helping them live longer, happier and hopefully wherever they feel at ease. Your time, attention, and care is a gift. Your person doesn't have to go through illness or aging on their own while I am there to comfort them and help with anything needed. One of the most important qualities that a medical assistant/Caregiver must possess is compassion.

Patients may be in pain, anxious, or scared, and it is the medical assistant/Caregivers job to make them feel comfortable and at ease. In addition, patients often rely on medical staff for emotional support. Authorized to work in the US for any employer

Work Experience

Retail Sales Associate

Bath & Body Works-Chattanooga, TN

October 2024 to Present

• Provided exceptional customer service, ensuring a positive shopping experience for all customers

• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions

• Built strong relationships with repeat customers, resulting in an increase in customer loyalty

• Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations

• Collaborated with team members to create visually appealing merchandise displays

• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift

• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business

• Utilized upselling techniques to maximize average transaction value

• Participated in regular product knowledge sessions to stay updated on new arrivals and promotions

• Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives

• Implemented strategies to attract new customers, resulting in an increase of foot traffic

• Collaborated with visual merchandising team to create eye-catching displays that drove sales

• Developed strong understanding of products' features, enabling effective communication with customers

• Processed returns/exchanges efficiently according to company policies

• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail

• Assisted in inventory management, including receiving and restocking merchandise Professional Caregiver

AccentCare-Chattanooga, TN

October 2023 to August 2024

• Cared for clients with dementia, Alzheimer's, memory loss, paralysis, blindness and amputations

• Provided compassionate and personalized care to elderly clients, ensuring their physical and emotional well-being

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Monitored vital signs and reported any changes or concerns to healthcare professionals

• Created a safe environment by implementing fall prevention measures and maintaining a clutter-free living space

• Managed household tasks including meal preparation, light housekeeping, and laundry

• Developed strong relationships with clients and their families through effective communication and empathy

• Collaborated with healthcare team members to develop individualized care plans for each client

• Administered medications according to prescribed schedules while adhering to proper dosage guidelines

• Documented client progress, observations, and incidents accurately in daily logs or electronic records systems

• Improved overall quality of life for elderly clients through attentive care and companionship

• Reduced medication errors through meticulous attention to detail during administration

• Maintained an accident-free environment by implementing safety protocols resulting in zero falls over months

Certified Clinical Medical Assistant

Galen North Pediatrics-Hixson, TN

April 2023 to December 2023

• Assisted physicians and nurses in patient examinations, ensuring a smooth and efficient clinical workflow

• Performed vital sign measurements, including blood pressure, temperature, and heart rate, with exceptional accuracy

• Administered injections, vaccinations, and medications, adhering to proper dosages and protocols

• Conducted patient interviews to collect medical history, symptoms, and relevant information for diagnosis

• Prepared and maintained examination rooms, ensuring cleanliness and availability of necessary supplies

• Assisted with minor surgical procedures, demonstrating sterile technique and infection control practices

• Performed venipuncture and capillary blood collection for various lab tests, minimizing patient discomfort

• Conducted electrocardiograms (ECGs) and accurately recorded and reported findings to healthcare providers

• Managed and organized patient records, maintaining confidentiality and compliance with HIPAA regulations

• Provided patient education on medications, treatments, and self-care techniques

• Assisted with wound care, dressing changes, and suture removal, promoting patient healing

• Managed medical inventory and supplies, optimizing stock levels and reducing wastage

• Assisted in medical coding and billing tasks, ensuring accurate and timely claims submission

• Performed administrative duties such as patient registration, insurance verification, and medical charting

• Implemented infection control measures, including sterilization of equipment and proper disposal of biohazardous materials

• Conducted rapid diagnostic tests, such as strep throat and flu tests, providing timely results to medical staff

• Assisted in the implementation of electronic health record (EHR) systems for improved record-keeping

• Educated patients on preventive healthcare measures, promoting a healthy lifestyle

• Collaborated with laboratory and radiology departments to coordinate diagnostic tests and results

• Maintained a clean and organized clinical environment, ensuring compliance with safety standards

• Assisted with the training and orientation of new medical assistants and support staff

• Managed patient follow-up and medication refill requests, enhancing patient care continuity

• Participated in medical research projects and clinical trials, contributing to advancements in healthcare

• Assisted in the triage of urgent cases, prioritizing care based on severity

• Utilized electronic medical record (EMR) systems for documentation and record retrieval

• Managed laboratory specimens, labeling and transporting them for analysis

• Provided patient support and education on chronic disease management

• Participated in continuing education to stay updated on the latest medical procedures and technologies

• Assisted with administrative tasks, including medical billing, insurance claims, and medical records management

Phlebotomist

Blood Assurance-Chattanooga, TN

May 2022 to May 2023

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures

• Maintained strict adherence to infection control protocols and safety standards during blood collection process

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements

• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis

• Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques

• Performed capillary punctures on pediatric patients using age-appropriate methods to minimize discomfort

• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow

• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal

• Conducted quality control checks on equipment regularly to maintain accuracy in test results

• Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills

• Maintained confidentiality of patient information at all times according to HIPAA regulations

• Responded promptly to urgent requests for STAT orders or difficult venous access situations with professionalism and efficiency

• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity

• Participated in continuing education programs and workshops to stay updated on industry trends and best practices

• Adhered strictly to standard operating procedures (SOPs) when performing phlebotomy procedures

• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)

• Provided clear instructions regarding pre-test preparations to patients, ensuring accurate test results

• Maintained a clean and organized work area, following infection control guidelines

• Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability

• Collaborated with healthcare providers to resolve any issues or concerns related to specimen collection or handling

• Demonstrated proficiency in using various computer systems for order entry, result retrieval, and data entry

• Performed point-of-care testing (POCT) as required by specific patient needs or facility protocols

• Communicated effectively with patients of diverse backgrounds, demonstrating cultural sensitivity and respect

• Managed high volume of daily phlebotomy requests while maintaining attention to detail and accuracy

• Ensured proper disposal of biohazardous materials according to established protocols

• Collaborated with laboratory staff on troubleshooting issues related to specimen quality or processing errors

• Provided support during blood transfusion procedures by verifying patient information and labeling units correctly

• Maintained up-to-date knowledge of OSHA regulations regarding safety precautions in the workplace

• Assisted in the implementation of new phlebotomy techniques or technologies for improved efficiency

• Participated actively in team meetings and contributed ideas for process improvement initiatives

• Demonstrated flexibility by adapting quickly to changes in workflow or scheduling demands

• Supported other departments within the healthcare facility when needed, promoting teamwork across disciplines

Patient Care Technician

CHI Memorial Hospital-Chattanooga, TN

August 2021 to June 2022

• Provided direct patient care, including bathing, grooming, and feeding assistance

• Monitored vital signs and reported any abnormalities to the nursing staff

• Assisted with transferring patients in and out of beds or wheelchairs

• Administered medications under the supervision of a registered nurse

• Performed phlebotomy procedures to collect blood samples for laboratory testing

• Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies

• Assisted in the implementation of patient care plans as directed by healthcare professionals

• Documented patient information accurately and timely in electronic medical records system

• Responded promptly to call lights and requests for assistance from patients

• Collaborated with interdisciplinary healthcare team members to provide comprehensive care for patients

• Ensured compliance with infection control protocols during all patient interactions

• Supported patients' emotional well-being through active listening and compassionate communication

• Assisted in transporting patients to various departments within the healthcare facility for tests or procedures

• Provided comfort measures such as positioning pillows, blankets, or adjusting room temperature as needed

• Maintained confidentiality of patient information at all times

• Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage

• Contributed to a positive work environment by fostering teamwork among colleagues

• Aided in the collection of specimens (urine, stool) for laboratory analysis

• Followed established protocols when handling hazardous materials or biohazard waste

• Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors

• Served as a liaison between patients/families and healthcare providers regarding questions or concerns about treatment plans

• Closely monitored patients' condition post-surgery or after medical interventions

• Escorted discharged patients safely out of the facility while providing appropriate instructions on follow- up care

• Assisted in the implementation of infection prevention measures to minimize the risk of healthcare- associated infections

• Supported patients with activities of daily living, including dressing, toileting, and ambulation

• Collaborated with nurses to ensure accurate documentation of patient care interventions

• Maintained a clean and organized work environment to promote safety and efficiency

• Assisted in the preparation and delivery of meals to patients based on dietary restrictions or preferences

• Provided emotional support to patients and their families during challenging times

• Performed basic wound care under the guidance of healthcare professionals

• Demonstrated proficiency in using medical software systems for scheduling appointments or updating patient records

• Responded calmly and effectively during emergency situations, following established protocols

• Ensured proper disposal of contaminated materials according to regulatory guidelines

• Participated in quality improvement initiatives aimed at enhancing patient outcomes

• Aided in the coordination of diagnostic tests or procedures by scheduling appointments or obtaining necessary authorizations

• Closely monitored patients' fluid intake/output levels as directed by healthcare providers

• Provided assistance with range-of-motion exercises for immobile patients

• Safely operated medical equipment such as IV pumps or oxygen concentrators

• Demonstrated knowledge of standard precautions when handling infectious materials

• Informed nursing staff promptly about any changes observed in patients' condition

• Maintained inventory levels for supplies needed on a regular basis

• Attended team meetings to discuss patient progress and contribute insights from direct observations Medical Assistant Student, Externship

Chattanooga Gastroenterology, PC-Chattanooga, TN

April 2022 to April 2022

• Triage

• Update or enter new charts

• Specimen collection and processing

• Administrative reports with follow-up calls

Medical Assistant Student, Externship

Chattanooga Bone and Joint-Chattanooga, TN

January 2022 to March 2022

• Triage

• Updating patient charts

• Injections

Professional Caregiver

All Ways Caring HomeCare-Chattanooga, TN

December 2017 to October 2020