Human Resources Resource

Randy Rivera Clearance: TS/SCI with CI Poly

IT Level I Willing to Relocate: Yes

Human Resource Capital/ IT Residence: Tysons Corner, VA Email: **************@*****.*** % Willing to Go Overseas: 100

716-***-**** cell % Willing to Travel/Remote: 100

716-***-**** work/fax Last update: 01/18/2023

EXPERIENCE SUMMARY

A Human Capital Management (HCM) and IT Professional with at least 10 years with Government IC, three months of Acquisitions (filling open positions with potential candidates), and 2 years of Executive Administration experience. I performed day to day operations analyzing Human resource, supplies, calendar, and support personnel needs. I have trained on the job for multiple IT JR and HR JR roles. I have a strong work background of IT and HR Systems through personal experience, technical certifications, self-volunteerism, asking questions, and getting results. My most substantial ability is being observatory and tactfully responsive with the backing of hands-on research and utmost professionalism within my area of responsibility.

PROFESSIONAL EDUCATION & CERTIFICATIONS

B.B.L., Business Leadership, University of Arizona Global Campus, GPA 3.0, March 2023 (Awaiting Degree in US Mail*)

B.B.A, Human Resources Management, Trinity Washington University, Dec 2023 (Four Semesters left) Certificate, Spanish Language Level A2, Education First - School of International Languages, Barcelona, Spain ESP (2022)

Certificate, Lean Six Sigma Yellow Belt, USF Corporate Training and Professional Education (2023*) Certificate, Inclusive and Ethical Leadership, USF Corporate Training and Professional Education (2022) Certificate, Diversity, Equity and Inclusion in the Workplace, USF Corporate Training and Professional Education USA (2021)

Certificate, Professional Music Production, Berklee College of Music USA (2015) ACCUMULIATED COMPETENCIES

• Corporate Governance Policy • Opportunity Advisor and Instructor

• Onboard Support • Process Chain Management

• Basic OD Consulting • Business Draft Correspondence

• Government Administration & Policy

• Basic Human Capital Management

• IPPS-A HR Military Experience

• Doctrine, Consulting and Procedural Ethics

• Software & Hardware Savvy

• Driven Analytic Solutions

FIELD TECHNICAL CERTIFICATIONS

• IAT Level I (CompTIA A+) (2017) (Feb 2023)

• Microsoft Office Excel (MOS-E) (2013)

• aPHR - Studying (December 2023)

SUMMARY OF SKILLS, TOOLS, AND TECHNOLOGIES:

Accessed and Utilized: Camtasia, Adobe Illustrator (Basic), Army Human Resources, Army Concepts/Doctrine, Army Culture Familiarization, Overseas Engagement and Foreign Deployment, Army Reserves System Management, Oral and Written Communication Skills, Scheduling and Planning, Assemble and operate equipment, record, synchronize, mix, edit, or reproduce sound, including music, voices, or sound effects, for audio, video or web enabled content, DoD Military Policies, Defense Travel Management System, Records Management, Microsoft Office, Army Units Division & Below, General Consulting, Army Mission Awareness, Human Resources Information Systems (HRIS), Indirect or Direct Marketing, Excel Spreadsheets, Help Ticketing System (IT-based), Adobe Acrobat Professional (Military- based), Microsoft Office Suite.

EMPLOYMENT DETAILS

Company Position Title Time Worked

Knowledge Systems, LLC.

General Dynamics IT Advisor/Executive Asst., Sr. 9 Months, 1 week LHI-CTS IT Cabling Technician 1 month, 2 weeks (Temp Position) Booz Allen Hamilton, Inc. Mission Support/Mgr, Jr. 1 Year, 7 Months U.S. Army Active Duty Sr. Human Resources Specialist 5 Years, 10 Months U.S. Army Reserves (Drill & AD) Human Resources Sergeant 4 Years, 2 Months+ (Ongoing) Time worked at is not encumber some; Continuous Federal HR Service noted. EXPERIENCE DETAILS

United States Army Reserves, Sergeant/E5 – P/T 01/2023 – Current HR Readiness Sergeant/Mgr – Anaheim, California (Remote - 2 days a month)

Supporting Operations in a remote status while drill duties are outlined per Army Regulation.

This position is not boots on ground and is considered new; no other information available.

**This position is a part-time, drill-only position and is not on a 20–40-hour workweek schedule. United States Army Reserves, Sergeant/E5 – P/T 08/2022 – 01/2023 Division HR-Sergeant – Danner-Kaserne, Kaiserslautern, Germany

Manning Front Desk Operations by directing all relevant questions to the proper SME’s

Redesigning governmental administrative papers to fit regulatory guidelines and policy

Updating Administrative Human Resource Personnel Records to reflect current and accurate information most readily available for government personnel

Supporting Human Tasks, Physical and Internal Operations while serving under the European atmosphere.

Always on time, on task and on duty for all additional duties miscellaneous to the position title

**This position is a part-time, drill-only position and is not on a 20–40-hour workweek schedule. Knowledge Systems, LLC, Human Resource Generalist – Full-Time 05/2022 – 08/2022 HR Coordinator – Washington, District of Columbia

Analyzing resumes and supporting documents for job qualifications

Exploring the Hiring process and viewing information relevant to posting

Coordinate paperwork process for further job qualification and for consideration to hire

Hearing, Analyzing and Researching candidate questions before and after providing a final offer

Support onboarding processes by setting dates to start and explaining employee overview of benefits

Logging all actions for high visibility by the team

Communicating whole of team effort to ensure paperwork is accurate and ready for archive

Departed due to military / needs of the Army.

United States Army Reserves, Sergeant/E5 – Active Duty 07/2022 – 07/2022 Human Resources Sergeant/JOC – Fort McCoy, Wisconsin

Provided support to a team short-handed, being the second lead in a training mission of over 100service members

Delivered unparalleled Microsoft Excel Matrixes which lead to products that overwhelmingly reduced administrative processing time and increased workflow of all Human Capital Operations by over 90%

Maintained organizational awareness by increasing communication between colleagues and Government counterparts, numbering personnel and accounting for equipment through unparalleled management

Managed multiple programs to provide an in-depth view of visual and systemic matrixes that were lauded as second to none.

***Received an Army Achievement Medal for MS Excel Automation Excellence & Support Experience*** United States Army Reserves, Sergeant/E5 12/2021 – 08/2022 Human Resources Sergeant/CBRN – Kaiser-Kaserne, Kaiserslautern, Germany

Assisted the unit with administrative, technical government leave policies by fostering a climate of customer care and solutions to administrative challenges

Supported COVID Operations through technical in-house training resulting in the knowledge to swab, test, and post COVID results and the operation of medical-related machinery

Worked remotely and hybrid to execute tasks and missions as related to Human Resource Capital

Homed in previous experiences and presented them to the team, amplifying knowledge situational awareness, resulting in a more knowledgeable and cohesive team

Formed a climate of dignity, equality, and respect

Assisted upper echelons with customer action management and Human Capital Support

Connected and conversed with EUROCOM on government administrative matters

**This position is a part-time, drill-only position and is not on a 20–40-hour workweek schedule. LHI-CTS (F/T International) 11/2021 – 12/2021

IT Cabling Technician– Ankara, Turkey

Terminated and patched CAT5e/CAT6 straight-through cables to hardware and switches

Connected over 300 devices in over three floors to allow team time for programming

Assisted multiple team members routinely in miscellaneous IT Tasks and relaying any overlooked items to the team while conducting duties independently

Helped Assembled IT Workstations and phones to enable our ability to review and execute scope of work

Kept control and monitored all equipment to ensure controlled equipment is never left unsupervised

Placed safety, accuracy, and coordination above speed to ensure all work charged before us is provided professionally as possibly can.

Maintained a neat, clean, and well-dressed appearance

Reviewed IT Technical documentation to ensure all work is dress right dress

Labeled all equipment properly throughout the scope of work General Dynamics Information Technology F/T 04/2021 – 10/2021 HR Business Advisor I/Executive Support Staff I, Senior– Mclean, VA

Processed and prepared new hires through Human Resources Channels

Worked alongside building and facilities work staff while working alongside a team of 140+ personnel

Reviewed and posted new vacancies, managed status of vacancies and identified if there were new applicants for further review to the hiring manager.

Identified organizational errors that affected location and pay, resulting in immediate action to correct the error and realign personnel to their respective work location, administratively.

Provided close support utilizing IT and administrative skills injected into multi-faced situations leading to critical thought analysis and solutions visible to the client and to personnel concerned

Supported two EA’s with in-processing and out-processing new hires and outward assigned personnel and simultaneously offer EA support to several other Chief-leadership personnel within the org.

Processed workflow of at minimum 5-10 actions a day, ensuring direction and flow was seamless and inclusive to upper and lower management.

Preserved situational awareness and answered all questions respectfully with orientation to detail and close attention to the research involved to appropriately deliver an educated response.

Daily workflow involved Microsoft Office, Human Resources Systems, Written Progress Reports, and regularly scheduled HR meetings.

Maintained accurate inventory records on material and equipment procured and received for storage, routinely and deprived of dishonesty, waste, or abuse

Monitored the scope throughout the duration of the work to ensure effective and adequate methods are in place to proactively address and manage changes in mission scope, schedule, and efficiency.

Scrutinized the scope throughout the duration of the work to ensure effective and adequate methods are in place to proactively recommend and formulate changes in mission scope, schedule, and efficiency.

Helped Lead the development, communication and enforcement of company policies and procedures. Administrative Assistant IV, Senior– Chantilly, VA

Organized and managed Four Director calendars and developing weekly sync reports to facilitate continuous process improvements within our area of operations

Created a central supply station providing for over 100+ employees (not limited to) essential notebooks, pens, folders, and other supply materials in a self-managed organized supply closet.

Created centralized leave calendars requested for tracking of employee leaves and observed government holidays, improving workforce accountability beyond the current working standard

Formulated relationships with employees and directors, fostering a climate of collaboration and improved action chain capabilities

Worked unsupervised and all processes were under my domain, granting full autonomy to provide full customer support, resulting in client satisfaction all month round

Satisfied multiple domain deliverables to company and client, resulting in the extension of our contact

Supporting mission at large with phone, calendar and consultant services

Built and restructured recall rosters to include all personnel resulting in strength in workforce; full accountability is a requirement in case of emergencies

Developed an exit plan for the facility in case of fire, haphazard or any other emergency deemed life threatening

Conducted Computerized Research, personnel and electronic analysis and scanned documentation to ensure all information received and distributed is scrutinized for accuracy; making corrections on the go

Cooperated with all teams to pursue, manage, and consult multiple deliverables within a given timeframe, allowing coordination efforts to control 65% product improvement, overall achievement at 99%

United States Army Reserves, Sergeant/E5 P/T 08/2020 – 12/2021 Human Resources Sergeant/Supervisor – Fort Meade, MD

Contributed to the Department of Homeland Security’s Mission to Afghanistan through Joint Operations of the Navy, Air Force, Marines and Army in efforts to utilize whole-government approach, in processing inbound personnel through the Joint Readiness Center and Humanitarian program(s)

Developed Excel Products that automated and streamlined accountability, producing over 98% accuracy

Administratively verified all Service Member readiness records in anticipation for intl. deployment

Continuously rolling out monthly memorandums of records to service members who missed their duty appointment orders

Assisted multiple and joint administrative offices with daily cleaning tasks, paperwork organization, product development, meeting minutes, plans of actions, plans of operations and desktop configuration of multiple applications, increasing field and operation offices over 100% effectiveness

Supported Battalion Staff with HR Administrative duties such as checking strength reports and following up with service members on high mobilization taskings

Supported financial administration by solving soldier pay issues and discrepancies, clearing up SME’s to support Human Capital Management’s efforts on scope, mission and timely completion of D2D operations

As a classroom instructor, I lectured military on current training doctrine, overview of materials, answering questions and inspiring classroom prospects increasing their knowledge quota up to 100%

Utilized Microsoft tools, presented military policies and conducted in-depth research to shape, inspire, deliver, indulge, and formulate participative activity within a classroom training environment of up to one hundred participants

Actively participated and conducted interactive training, socioeconomic mentoring and selfness development to a group of peers in a classroom environment within the organization

Formulated learning behaviors, syllabus design, lesson planning, courseware development, grading rubrics during all instructor-based assigned training events

Built strong interpersonal skills with the ability to establish professional rapport with others in a small team environment

United States Army Reserves, Specialist/E4 P/T 05/2020 – 08/2020 Human Resources Specialist – Tonawanda, NY

Attended two Virtual Drills via telephone to maintain professional and regulatory standards within the military, improving overall metrics 100%

Conducted Virtual Fundamentals Physical Training map to guide other military subordinates and demonstrate individual leadership on proper workout etiquette, improving physical readiness.

Developed effective and professional relationships with seniors, peers and subordinates at all levels

Exercised knowledge of SCRA federal personnel employment laws to ensure employers complied with federal statues and limitations; advised services members of then-next steps should there be noncompliance

Apex Systems Incorporated/Raytheon Temp. 03/2020 – 03/2020 Tier 2 Computer Technician– Chantilly, VA

Organized client systems and conducted routine computer maintenance

Moved client desktop and laptop systems to new locations within client space area of operations

Disassembled, reassembled and coordinated port routing between Tier 2 and Tier 3 and 4 technicians

Communicated effectively to clients, seniors, customers and peers alike

Relocated VOTC, VOIP and reestablished connections, successfully registering hardware to proper ports and area of operation

Booz Allen Hamilton, Inc., Consultant F/T 01/2019 – 09/2020 Mission/Knowledge Manager - Joint Base Anacostia-Bolling, DC

Attending Daily to weekly meetings in support of client values and future expansion roles for the client

Accentuate Microsoft Azure implementation for client applications as a pitch to develop more seamless remote work in a more secure environment

Secured a renewal on clearance status; Delayed entry due to COVID-19. Mission Support Specialist - Chantilly, VA F/T

Contract management via time management allocating estimated and actual priorities to the client’s needs to prioritize, organize, and execute with the intention of team or individual success within labor keeping contractual guidelines maximizing work efficiency and trust with the client and firm

Managed Executive Information electronically using Excel Spreadsheets to provide metrics for DoD Management and Specialists to facilitate the data management for review and organizational use

Provided Administrative-level support to include calendar management, Retrieved and restocked office supplies, carried out Research and Analysis, and indexed Microsoft Outlook mail stimulating management in a mission environment.

Maintained frequent updates on meetings, paid time off, off-site meetings and preformed these updates daily ensuring transparency and achieving set goals

Continued support by attending meetings on a timely basis, taking down relevant notes

Recognized for excellent customer service skills, personnel intellect, increased workflow, and modernized index capabilities by the client reducing time waste and increasing time flow for moving projects

Clerical Duties such as transferring, handling, and providing telephonic, calendar scheduling, user-to- user end support and attention to detail

Displayed a Calculated expertise by conducting a small visual diagnosis on internal IT/software issues by clarifying the processes to the client or internal as concerned, improving PC to user-based knowledge

Delivered initiative and innovation by handling client events with ambition during a fast-pace situation through the problem solving and solutions process, fostering project control and delivery. United States Army Reserves, Specialist E4 P/T 11/2018 – 05/2020 Human Resources Specialist - New Castle, PA

Following a Support role in Human Resources to include part-time and on-call, providing deliverables towards actionable items of USG Interests to include managing personnel, attending meetings and calendar updates.

Working with high level officers throughout my career to include up to but not limited to a full bird colonel

Followed organization onboarding procedures to properly analyze, collect and in process new team members into the organization

Routinely practiced and exercised DoD Instruction and US Army Regulations, ensuring proper compliance and demonstrated my subject matter expertise for complex problems

Delivered impeccable customer service and accounting years since employment in Government Services through practice, consistency and enforcement of rules and policy

Delivered over 20 field-performance writing documents for review and processing, ensuring spelling of grammar, proper spacing, proper capitalization and pronunciation were utilized in the form of technical writing.

Served in an administrative capacity managing Outlook web and Outlook 2013 for correspondence, editing and writing recommendations for command approval

Updated, tracked and disseminated weekly, monthly and yearly reports while maintaining channels of communication which led to praise and knowledge awareness within all chains of command based on Area of Responsibility (AOR)

United States Army, Active E4/SPC - F/T 11/2014 – 11/2018 Human Resources Specialist - Fort Meade, MD

Processed documentation and assisted in one staff assistance visit ensuring full compliance with all applicable policies

PeopleSoft experience using HRIS for management, tracking, positioning, and research

Enhanced tracking processing through data entries using excel spreadsheets, allowing mutual coordination

Compiled working HR data across multiple departments enabling oversight and full support of our daily activities

Assisted in the pickup and handling of unclassified postal mail using a courier card

In a team environment supporting administrative data entry and reporting of Human Resource metrics

Utilized and supported GEARS tracking system through SharePoint that implements global management of business processes by monitoring individual packets and tasks/actions, providing virtual and personnel security through automation and centralization support

Documents human resource actions by drafting correspondence using Microsoft Word

Refined file-by-name systems for all personnel, resulting in better productivity, mobility, and continuality by calendar year

Produced and instructed HR training modules using Microsoft PowerPoint

Coordinated with logistics before supplies dwindled resulting in timely arrival and replenishment of much needed supplies

Used DTS for travel and ensured the voucher and travel arrangements were completed and submitted successfully to claim and/or receive entitlements/reimbursement in a timely manner

Synchronized Microsoft Outlook calendar management for daily reminder routines and appointments shared across the team

Continued to conduct HR while providing additional support to IT by reorganizing desktop workstations and reconnecting them within the HR Dept., nurturing closer relations between the two

Obtained knowledge of the fundamental aspects of federal government sensitive security procedures Major Accomplishments:

Received a phone call from the US Army’s then-Chief of the Awards Branch for creating, designing and media sharing an Excel Awards Tracker throughout the organization that cut time and delivered direct- to-client results; complimenting the initiative and a coin was mentioned for demonstrating selfless service.

United States Army Active Component, PFC/E3 F/T 01/2013 – 10/2014 Human Resources Specialist – Camp Casey, South Korea

Processed over 1,000 successful applications throughout the assigned organization

Reviewed and processed documentation and lending assistance in Personnel Evaluations resulting in 98% accuracy and zero grammatical errors

Responsible for providing, making changes to and processing of online and offline files in paper format to the customer

Maintained emergency notification data and life insurance information

Orienting new personnel by providing routine guidance and direction while maintaining customer friendliness

Drafted Policy for personnel resulted in less errors during the event of implication and thereafter

Gained financial expertise, answering questions and researching answers resulting in outstanding customer service

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