Customer Service

Location:

Accra, Greater Accra, Ghana

Posted:

April 04, 2025

Contact this candidate

Resume:

EMERALD MOSES

Mobile: 050*******/ 024*******

Email: **************@*****.***

Administrative Professional

Highly organized and detailed-oriented administrative professional with excellent communication skills, leveraging a strong customer service focus and a thorough understanding of business operations. Proficient in Microsoft Office and experienced in utilizing advanced technology to streamline business processes. Work experience

(Graduate Internship, Customer Service)

Assisted multiple departments with spreadsheet and database management. Resolved customer inquiries and concerns in a timely and professional manner. Provided administrative support including email management, file maintenance, coordinate travel arrangements, scheduled meetings and appointments for supervisors and managers. Recorded and transcribed meeting minutes.

Performed various administrative tasks such as editing documents and managing clerical duties. JBN Enterprise, September 2020- April 2022

(Retail Assistant)

Processed transactions accurately and efficiently. Managed cash registers, received stock and handled returns and refunds. Demonstrated strong organizational skills in a fast-paced environment. Air Force Guest House, September 2019 -August 2020

(National service personnel)

Assisted guests with their needs and handled enquires. Processed payments and maintained accurate records. Welcomed guests, administered check-ins/checkouts and assigned rooms. First Bank Ghana, February 2024 to Date

(Centralized Processing Center, Data Entry)

Ghanstock Limited, May 2022- July 2022

Valley View University Stores, August 2018- September 2018

(Inventory personnel, Internship)

Accurately updated product data into inventory management systems and calculated stock. Gained knowledge of inventory management systems.

Prepared customer invoices and maintained records. Ensured that all inventory processes were executed in a timely manner. Maintained appropriate documentation received with order and conducted follow-up as applicable.

Enterprise Insurance, June 2018- July 2018

(Customer Service, Internship).

Developed customer service skills and provided accurate information about the Company’s products and service.

Performed data entry and helped policy holders resolve concerns efficiently. Maintained focus on meeting performance goals.

Education & Qualification

Bachelor of Business Administration(BBA) in Management. Valley View University, 2016- 2019

West African Senior School Certificate Examination (WASSCE) in Business. Sekondi College, 2012- 2014

Skills

Customer Service and Relations

Office Administration and Organization

Data Management and Analysis

Microsoft Office Proficiency

Achievements

Successfully participated in the Project to transition the University’s Inventory Tracking system from manual to software-based, which resulted in improved efficiency and accuracy. Mr. Alex Baah Inkoom

Human Resource Manager

Enterprise Insurance

Tel: 026*******

Mr. Francis Osei

Internal Auditor

Valley View University

Tel: 055*******/ 026*******

Mrs. Lennette Omane- Addo

Human Resource Manager

Mon-Tran Limited

Tel: 024*******

Mrs. Joycelyn Tandoh Mrs. Winifred Winful