Customer Service Medical Assistant
Resume:
Jammie Baker
Huntsville, AL *****
**************@*****.***
Professional Summary
Skilled Medical Assistant with 10 years of experience in patient care, medical billing, and administrative roles. Proficient in EMR systems, customer service, and sales management. Possess a strong background in retail sales, customer support, and leadership. Currently pursuing an Associate's degree in Medical Assisting.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Cato Fasions-Huntsville, AL
July 2024 to Present
• Assist in managing daily store operations to ensure efficiency and productivity, including opening and closing procedures, and inventory management.
• Supervise and train staff, providing guidance on best practices in sales and customer service, and participating in the hiring process
• Assist in directing the objectives for the entire store including staffing/personnel management, merchandising, expense control, sales generation/customer service, loss prevention, planning and forecastin
• Drive sales performance, ensure exceptional customer service, and handle cash transactions accurately Medical Assistant/Nurse
Saadat ansari mad llc-Huntsville, AL
February 2024 to February 2025
• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
• Maintained accurate and detailed medical records for patients, ensuring confidentiality and compliance with HIPAA regulations
• Prepared examination rooms by sterilizing instruments and stocking necessary supplies for procedures
• Scheduled appointments for patients, coordinating with other healthcare providers as needed
• Educated patients on proper medication usage, diet restrictions, and post-treatment care instructions
• Performed basic laboratory tests such as urinalysis and blood glucose monitoring under the supervision of a licensed healthcare professional
Medical Assistant/ Medication Technician
AMT Staffing-Huntsville, AL
February 2023 to February 2024
• Administered medications to patients according to prescribed dosage and schedule
• Monitored patients for any adverse reactions or side effects from medication
• Maintained accurate records of medication administration and patient response
• Collaborated with healthcare team to ensure proper medication management and adherence to treatment plans
• Assisted in the ordering, storage, and inventory control of medications and medical supplies
• Provided education and support to patients and their families regarding medication usage, potential side effects, and precautions
Bartender/Server
Main Event Entertainment-Huntsville, AL
June 2022 to February 2023
• Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality
• Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner
• Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware
• Developed extensive knowledge of different types of alcohol, brands, and flavors to make recommendations based on customer preferences
• Efficiently handled cash transactions, accurately processing payments and providing change to customers
• Managed inventory levels by monitoring stock levels regularly and placing orders as needed to prevent shortages or excesses
Assistant Manager
Soma-Huntsville, AL
May 2022 to February 2023
• Assisted store manager in overseeing daily operations of a busy retail store, ensuring smooth and efficient workflow
• Managed and supervised a team of XX sales associates, providing guidance, training, and support to optimize performance
• Implemented effective merchandising strategies to enhance product visibility and drive sales
• Collaborated with the store manager to develop and execute promotional campaigns, resulting in XX
% increase in customer traffic
• Monitored inventory levels regularly to prevent stockouts and minimize overstock situations
• Resolved customer complaints or concerns promptly and professionally, maintaining high levels of customer satisfaction
Sales Manager/ Collections
Aaron's-Huntsville, AL
June 2021 to November 2022
• Led a team of XX sales associates in achieving and exceeding monthly sales targets by XX%
• Implemented effective sales strategies resulting in an increase in store revenue by XX% over the past year
• Developed and executed promotional campaigns to drive foot traffic and boost sales, resulting in a XX
% increase in customer visits
• Analyzed market trends and competitor activities to identify opportunities for growth and adjust pricing strategies accordingly
• Trained and mentored new sales team members, improving their product knowledge and enhancing their selling skills
• Collaborated with the marketing department to develop targeted advertising campaigns that effectively reached the target audience
Assistant Manager Apartment Leasing Consultant
Alabama apartments-Alabaster, AL
December 2019 to June 2021
• Successfully leased XX% of available units within the first month of property opening
• Conducted thorough tenant screenings, including background checks and credit evaluations, ensuring high-quality residents for the community
• Provided exceptional customer service by promptly responding to inquiries, conducting property tours, and addressing tenant concerns or issues
• Negotiated lease terms and rental agreements with prospective tenants, securing favorable terms for both parties
• Maintained accurate records of leasing activities, including applicant information, lease agreements, move-in/move-out dates, and rent payments
• Collaborated with maintenance staff to ensure timely resolution of maintenance requests and repairs for tenants
• Organized and executed successful resident events to foster a sense of community among tenants
• Developed and implemented effective marketing strategies to attract potential tenants, resulting in a XX% increase in property occupancy rate
Assistant General Manager
AC Hotel-Huntsville, AL
January 2016 to December 2019
• Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
• Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
• Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and maintained strong relationships with vendors and suppliers to negotiate favorable contracts and pricing terms
• Analyzed financial data and prepared reports for senior management on budgeting, forecasting, sales trends, and profitability
Assistant General Manager
Sonic Drive-In-Huntsville, AL
July 2010 to January 2016
• Assisted in the overall management of a high-volume restaurant, ensuring smooth operations and exceptional customer service
• Collaborated with the general manager to develop and implement strategies for improving efficiency, profitability, and guest satisfaction
• Oversaw daily operations including staff scheduling, inventory management, and quality control to maintain consistent standards
• Trained and mentored new employees on company policies, procedures, and service standards to ensure a cohesive team environment
• Implemented cost-saving measures such as optimizing food ordering processes and reducing waste by XX%
• Managed vendor relationships to negotiate favorable pricing agreements while maintaining product quality
Store Manager
High end clothing store-Madison, AL
September 2004 to July 2010
• Recruit, train, supervise, and evaluate staff
• Oversee sales activities, promote the store, and motivate sales teams
• Manage budgets, maintain financial records, and optimize profits
• Compile data about sales and promotions, and produce reports for senior management
• Monitor stock levels, order new merchandise, and manage inventory Education
Associate's degree in Medical Assisting
Ross Medical Education Center - Huntsville, AL
July 2023 to April 2024
Graduation in Medical Assisting
Ross Medical Education Center - Huntsville, AL
October 2022 to June 2023
High School Diploma
Penn Frost High School - Pittsburgh, PA
January 2020 to August 2021
Skills
• Account Management
• Communication skills
• Case Management
• Retail sales
• Microsoft Outlook
• Microsoft Excel
• Typing
• Customer service
• Tax experience
• Accounting
• Telemarketing
• Accounts Payable
• Salesforce
• Office Management
• Caregiving
• Stocking
• Medical billing
• Microsoft Powerpoint
• Sales management
• Banking
• QuickBooks
• CPR
• Special education
• Leadership
• Kitchen experience
• Medical Coding
• Sales
• Procurement
• Accounts Receivable
• Recruiting
• Bookkeeping
• Packaging
• Management
• Financial Report Writing
• Clerical experience
• Pricing
• Profit & loss
• Team management
• EMR systems
• Spanish
• Teaching
• Customer support
• Payroll
• Personal assistant experience
• Human Resources
• Marketing
Certifications and Licenses
BLS Certification
CPR Certification
CCMA Certification
First Aid Certification
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