Accounts Payable Human Resource
Resume:
Veena Dhanraj
+1-302-***-**** ********@*****.*** Wilmington, Delaware
EXECUTIVE SUMMARY
• Over 9+ years of experience across Banking, Finance, Human Resource, Recruitment and Administration
• Strong financial banking knowledge involving Lending, Payments, Book keeping, Securities Lending & Custody, Collections and Fraud reporting
• Excellent Learning capabilities, Communication skills, Task Ownership and Commitment to Deadlines
• Result oriented professional with Strong Leadership qualities AREA OF EXPERTISE
Technical Skills
Tableau, Alteryx, Mainframe, MS Office tools
(Excel, Word, Outlook, Teams, PPT, Visio),
QuickBooks, SharePoint, Jira, Confluence, SQL.
Business Skills
Statement Reconciliation, Account Analysis,
Accounts Payable and receivables, Documentation,
Payroll processing, SAR Reporting and Fraud Alerts, AML compliance, Securities Lending and Custody,
run credit reports.
Reporting Skills
Metrics reporting, Tableau reports, Alteryx reports, Power BI reports.
Testing Skills
UAT Testing, Functional Testing, Regression testing, Test case preparation, Test data setup
EDUCATION
Bachelor of Commerce Financial Management -
Bangalore University, India
ACHIEVEMENTS & AWARDS
• Consistently met the assigned targets
• Participated in Audits and completed successfully
• Received Key Recognition award twice for “Do the Right Thing” and “Exceed Expectations”
o Recognized and awarded by Mortgage loans
manager for retention of a high valued
customer while analyzing the case on closure.
o Received appreciation in attaining contracts
with various clients during the tenure.
o Appreciation received for the analysis on the
root cause of edge cases and follow up on
complete resolution with the vendor
company.
PROFESSIONAL EXPERIENCE
Financial Data Quality Analyst (Check Connect – Orders & Payments) Wilmington, DE - Consultant for One Main Financial / Feb 2024 – Dec 2024 Responsibilities:
• Played a key role as SME in Originations New product Quality assurance specialist for Check Connect project data lifecycle analysis, from gathering business requirements to data preparation, validation, and reporting.
• Collaborated with cross-functional business units to identify opportunities for leveraging company data in driving actionable business solutions.
• Managed end-to-end approval processes, coordinating with stakeholders to secure necessary approvals and escalate issues as needed.
• Provided routine and clerical support for the Income Linked Lending Pilot routine inquiries via email and Teams, by offering prompt and accurate responses.
• Analyzed customer payment data, identifying exception payments and processed refunds with correct artifacts following SOPs.
• Accurate data maintained for all the account receivables and payables and ensured validation of processed data for completeness and accuracy, minimizing any discrepancies.
• Produced documentation of workflows, release management processes, and Agile methodologies to ensure seamless transitions and process improvements.
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• Worked with vendors as well as internal team member to resolve and escalate issues when necessary.
• Conducted Audit payment transaction entries and transmissions to detect and correct errors managing to a 0% error rate.
• Reviewed and reconciled invoices, vendor statements in multiple systems for accuracy.
• Prepared reports summarizing product enrollment, product category status and revenue generation.
• Achieved over 99% issue resolution within SLA timelines and Identified opportunities to improve data processes, driving optimization for more efficient and scalable reporting solutions.
• Contributed to SOP refresh
• Documented new enhancement features
• Coordinated the onboarding of new applications and validate information required to investigate applications data ensuring seamless integration and compliance.
• Worked with branch associates to Collaborate with external vendors (TRUV) identifying the timeline of applications and navigated any hurdles.
• Managing tight SLAs to ensure accurate payment allocation from customer payroll systems
• Conducted various training sessions on product awareness across branches. Trained new hires within the team and provided support to nearshore team members ensuring smooth transition. Data Analyst
Newark, DE - Consultant for Citi Bank / Dec 2022 – Nov 2023 Responsibilities:
• Customer data processing, Analysis of data and validation, Batch processing of application data.
• Determine the application eligibility based on the validation and seek approvals on need basis
• Audited payment transaction entries and transmissions, performed reconciliation of bank statements and initiated investigative work as needed.
• Research and escalation of incorrect/suspicious applications for AML / KYC threat with corporate compliance.
• Provided support and answers to routine queries via email and phone
• Supported User acceptance test execution of End-to-End functional test cases to validate application functionality in UAT environment
• Effectively communicated with all stakeholders and LoB managers. Provided weekly and monthly regular reports for senior management, project tracker and team recommendations for future actions.
• Ensured compliance with regulatory requirements and internal policies
• Performed validation tasks to ensure completeness and accuracy of processing
• Reviewed invoices received across multiple systems. Identifying and escalating all exceptions in a timely manner.
• Interacted with vendor teams for payment/check requests ensuring auditing on accounts payables and receivables.
• Assisted in updating the SOP for any team functionalities changes on quarterly basis
• Adhered to the monthly metrics while also adhering to compliance controls and standards. Analyst, UAT Tester (Fraud & Payment)
Bangalore, India - Consultant for Standard Chartered / Jun 2013 – Mar 2016 Responsibilities:
• Determined fraud trends by analyzing account data and transaction patterns
• Involved with User acceptance testing for monthly releases to test new features and regression testing
• Created UAT testcases, updated existing testcases and test data setup. Test execution of functional test cases to validate application functionality.
• Participated in audits and supported with necessary artifacts to auditors. Performed validation tasks to ensure completeness and accuracy of processing.
• Carried out on-call resolutions and fraud risk process improvements for increased client. satisfaction and compliance efficiency within contact center. Identified and escalated all exceptions in a timely manner. Page 3 of 3
• Ensured team, consistently met monthly metrics while adhering to bank’s compliance controls and standards. Collaborated with internal teams to handle as per the bank guidelines to mitigate losses..
• Investigated loan, with KYC and AML compliance while referring accounts with (checks, wires, ACH, credit, debit, ATM, etc.) that were alerted to mitigate the cases with evidence.
• Worked independently, identifying key issues and escalated for necessary approvals.
• Prepared weekly and monthly reports, also assisted with quarterly reports
• Trained new hires, Supported the team members with queries and guidance on timely basis. Analyst – Card Services
New Castle, Delaware - Consultant for Citi Bank / Mar 2007 – Dec 2007
• Handled inbound and outbound calls in contact center, carried out on-call resolutions
• Liaising across different departments for various clients, researched the escalation cases and provided accurate resolution to customer’s satisfaction
• Supported new and current team members with necessary support
• Recognized and awarded by Card Service manager for retention of a high valued customer while analyzing the case on closure
HR Recruitment Co-ordinator
Newark, Delaware – Vensoft LLC / Jun 2005 – Dec 2006
• Handled company records such as Quarterly & Yearly Taxes, Payroll, expenses, cash advances, appointment letters, relieving letters, Accounts payable and receivables.
• Effectively and accurately assess talent to understand where candidates best fit within the organization through partnership with Client managers
• Proactively established and earned vendor ship for the company. Received appreciation in attaining contracts with various clients during the tenure
• Timely weekly and monthly status reporting, participated in Audits and presented necessary artefacts
• Reviewed invoices received from multiple Vendors and settlements done on a timely basis.
• Interacted with vendor teams for payment/check requests
• Worked with vendors as well as internal team to resolve the detect issues and correct them
• Audited the payments and invoice transactions while reconciling accounts.
• Prepared correspondence and transaction documents to communicate effectively and on timely basis. Asset Service Desk Officer
Bangalore, India - Standard Chartered / Jul 2002 – Sep 2004 Responsibilities:
• Handled inbound and outbound calls for Mortgage, Auto and Personal Loans in compliance with KYC .
• Worked both as the team member and 1st level escalation lead, handled escalation cases & had resolution efficiency of >90%
• Worked closely with phone banking and loans team, reviewed logging system CHATS for CSR’s and initiated for more modifications to log in customer complaints and timely solution
• Reported and escalated suspicious transactions to AML and Fraud teams .
• Conducted training sessions on IVR system to the business teams.
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