Hotel Manager Front Desk
Resume:
PROFESSIONAL SUMMARY
Accomplished and visionary Hospitality Manager with 18 years of
extensive experience in hotel operations management. Demonstrated success in enhancing guest satisfaction, maximizing revenue, and streamlining operations. Recognized for leadership in inspiring high- performing teams to excel in delivering exceptional service. Passionate and customer-centric professional dedicated to leveraging deep industry expertise to drive success for prestigious organizations. Renowned for budget management, revenue forecasting, staff training and development, vendor relations, quality assurance, and cost control. Proven adeptness in strategic planning, problem-solving, and a keen understanding of corporate branding. Consistently surpassed revenue targets and operational standards through meticulous multitasking and operational prowess. Expert in project management, team collaboration, and navigating complex initiatives to achieve outstanding results. EXPERIENCES
Al Hokair Group - Hotel Manager (Pre Opening)
Saudi Arabia
12/2021 - 01/2024
Saudi Arabia
*************@*****.***
WWW: linkedin.com/in/saqer-al-thob
aiti
SKILLS
EDUCATION
Taif University
Saudi Arabia
BBA: Business Administration
SAQER Al THOBAITI
Pioneered the staffing process by organizing job fairs, conducting efficient speed interviews, and autonomously onboarding over 25 essential staff members in preparation for the grand opening
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Implemented innovative inventory management strategies, reducing waste by 20% and optimizing stock levels, resulting in cost savings.
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Played a pivotal role in achieving 18% increase in revenue within the first quarter of operation, simultaneously securing high guest satisfaction rates that surpassed established brand benchmarks.
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Conducted regular competitor analysis to position the hotel competitively in the market, resulting in a 8% increase in market share within the local area.
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Developed and implemented customer-centric strategies based on guest feedback data, leading to a consistent customer satisfaction rating of 95%
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Reduced operating expenses by 12% through effective vendor negotiation and optimized resource management across departments
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Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
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Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
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● Multitasking
● Technology Integration
Customer Experience
Management
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● Commercial awareness
● Strategic Thinking
● Budgeting & Forecasting
● Quality Assurance
● Detail-oriented
● Critical thinking
● Sales & Marketing
● Financial Management
● Hotel Management
● Revenue Management
● Guest Satisfaction
● Sustainability
● Emotional Intelligence
● Strategic Planning
● Problems Solutions
● Food and Beverage Management
● Luxury Services
● Hospitality Management
● Safety and Security Procedures
● Property Management Systems
● Operations Management
● Adaptability and Flexibility
● Effective Communication
● Human Resources Management
● Inventory Management
● Interpersonal skills
IRIS Hotels - Assistant General Manager (Pre-Opening) Riyadh - Taif, Saudi Arabia
11/2020 - 11/2021
MUVI CINEMAS - Duty Cinema Manager (Pre-Opening)
Riyadh, Saudi Arabia
02/2020 - 08/2020
Golden Tulip Hotels, Suites & Resorts - Front Office & Reservations Manager
Riyadh, Saudi Arabia
07/2018 - 02/2020
TRAINING COURSES
Escuela Universitaria de Hotelería y
St POL Turismo de Sant Pol
Les Roches, Global Hospitality
Education
Escuela Universitaria de Hotelería y
St POL Turismo de Sant Pol
Les Roches, Global Hospitality
Education
Les Roches, Global Hospitality
Education
Swiss Education Group Professional
Swiss Education Group Professional
Swiss Education Group Professional
Swiss Education Group Professional
Ministry of Tourism of Saudi Arabia
Swiss Education Group Professional
● Managing budgets and finances and controlling expenditure Analyzed business data to identify opportunities for improvement, resulting in 15% increase in operational efficiency and 10% reduction in operational costs.
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Successfully led cross-functional projects that resulted in a 20% reduction in communication delays between departments involved in the guest booking journey.
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Enhanced the quality and presentation of food offerings in on-site restaurants, collaborating with chefs to develop enticing menus and improve customer dining experience, resulting in 20% increase in restaurant revenue
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Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
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Implemented revenue management strategies, resulting in 10% increase in room rates, 5% increase in occupancy levels, and 15% improvement in overall profitability.
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Manage and supervise the work of a team of 180 employees, ensuring that they are following company policies and procedures
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Coordinate and organize schedules, assignments, and resources to meet daily operational requirements
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Monitor and ensure the quality of products, services, and customer satisfaction
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Conduct performance evaluations and provide feedback and coaching to team members
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Address and resolve customer complaints and issues in a timely manner.
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Managed online booking inquiries and achieved a 98% customer satisfaction rating for prompt and accurate responses.
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Collaborated with the sales and marketing teams to implement strategic pricing strategies, leading to a 10% increase in revenue and a 5% improvement in the hotel's overall RevPAR.
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Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
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Implemented guest feedback mechanisms and addressed any issues promptly, resulting in a guest satisfaction rating of 93% and a 16%
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Artificial Intelligence in
Hospitality.
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Exceptional Experiences:
Masteringt the Art of Guest and
Customer Satisfaction.
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Project Management
Fundamentals
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The Concept of Marketing &
Sales in Theory and
Implementation.
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The Power of Leadership in HR
Management
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Creative Leadership for Workers
in Tourist Companies
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Trism Security Risk
Management
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● Basics of food hygiene control.
Experience Management in
lodging Sector.
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Protecting digital information
for tourist facilities.
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● Destination Marketing
Narcissus Hotels & Resorts - Front Office Manager
Riyadh, Saudi Arabia
02/2018 - 07/2018
Accor Hotels (Novotel Hotel) - Front Office Manager (Pre-Opening) Jeddah, Saudi Arabia
08/2016 - 01/2018
Arkan Bakkah Hotel - Front Office Manager & Acting RDM Makkah, Saudi Arabia
04/2015 - 08/2016
Swiss Education Group Professional
Swiss Education Group Professional
Swiss Education Group Professional
Swiss Education Group Professional
increase in positive online reviews
Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
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Mentored employees, effectively enhancing performance in day-to-day tasks and complex problem-solving, leading to a significant increase in productivity and efficiency.
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Developed and implemented precise procedures for check-in and check-out processes, resulting in a 25% reduction in errors and ensuring accurate and organized operations.
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Streamlined check-in and check-out processes, resulting in a remarkable 32% decrease in wait times, greatly improving guest satisfaction and overall experience.
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Proactively reviewed client and staff feedback, enabling swift adjustments to meet their needs and address concerns, contributing to a 13% increase in positive feedback.
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Achieved 35% increase in team performance by providing regular coaching, feedback, and support, resulting in a highly motivated and high-performing team.
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Led employee development initiatives, conducting comprehensive evaluations that identified 55% of opportunities for professional growth and development, fostering career advancement and job satisfaction.
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Improved service and satisfaction levels by monitoring and assessing trends, identifying and addressing issues, and implementing improvements, resulting in a 24% increase in guest satisfaction scores.
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Utilized data analytics tools to monitor booking trends and make data- driven decisions, resulting in a 92% accuracy rate in forecasting room demand.
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Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
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Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
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Trained and empowered staff to effectively upsell room upgrades and additional services, resulting in a 18% increase in revenue from ancillary sales.
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Public Relations and Corporate
Communication Management
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Food Safety and Quality
Management
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● Hotel Sales Development
● Revenue Management
Hand International Hotels & Resorts - Night Manager Taif, Saudi Arabia
07/2014 - 04/2015
Multi Insurance Companies - Underwriter & Claims Officer Saudi Arabia
08/2009 - 07/2014
Bank Al Jazira - LIVE INSURANCE UNDERWRITER
Jeddah
05/2006 - 06/2009
Le Méridien Hotels & Resorts - Front Office Supervisor (Pre-Opening) Makkah
10/2004 - 12/2005
Sofitel - HOTEL RECEPTIONEST
Makkah
11/2002 - 09/2004
LANGUAGES
Oversaw accurate billing procedures for all hotel transactions during the night shift, minimizing discrepancies found during audits.
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Streamlined night audit processes for increased accuracy and timely financial reporting.
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Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
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Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
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Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
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Enhanced risk assessment procedures by implementing advanced statistical methods for evaluating life insurance applications.
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Evaluated high-risk applicants using a combination of medical records, personal interviews, and external investigations to provide informed recommendations.
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Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
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Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
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Arabic: English:
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