Data Entry Customer Service
Resume:
Fredrica Gordon
New Orleans, LA *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Disaster Case Manager
Catholic Charities Archdiocese of New Orleans-New Orleans, LA December 2021 to Present
Communication with the community. Assisting the survivors with their unmet needs. Data entry, telecommunications, clerical work, community outreach services, work with Long term recovery groups, advocating for citizens who are affecting from a disaster. I have assisted these survivors in to new homes equaling over a half million dollars making them whole again. Complimentary Guest service Supervisor
Homewood Suites by Hilton-New Orleans, LA
July 2021 to February 2022
Scheduling, inventory, ordering, preparation of meals, supervise daily operations in kitchen area. Assist with hiring, and inventory.
Enumerator Supervisor
U.S. Census Bureau-New Orleans, LA
January 2020 to October 2020
Lead enumerators
Hold meetings
Oversee employees from one location to another
Payroll
Administrative duties
outreach with community
assist other states with Census services
Agent/Customer Service
Antoine's Restaurant-New Orleans, LA
March 2018 to March 2020
Management duties including closing out servers and accounting. Customer service Assist with menu and daily operations
Concierge inhouse marketer
Bluegreen Vacations-New Orleans, LA
September 2017 to February 2018
Greet guest book tours Concierge
Administrator
Wyndham Vacation Ownership-New Orleans, LA
July 2015 to October 2016
B2B with other hotels guest communication data entry administrative duties Hairstylist/Manager
Regis Corporation-New Orleans, LA
May 2011 to July 2015
Hair styling and hair cutting interviewing potential employees, retail sales, chemical applications, computer data entry.
Enumerator
United states department of commerce
December 2009 to August 2010
Enumerating from one address to another
Surveying
Communicating with the public
Server/Waiter
Chilli's Bar & Grill-Mobile, AL
April 2008 to April 2009
Serve guest cash handling side duties
Server/Waiter
Bubba Gump Shrimp Co
April 2006 to April 2009
Greet guests
Assistant Manager
Super Cuts
March 2000 to April 2006
• Counted cash drawers and coordinated change orders for employees
• Opened and close salon
• Interviewing
• Inventory
• Computer and Data entry
• Hair cutting and styling
Stylist
Regis Corporation
May 1999 to June 2000
Stylist
Regis corporation
January 1998 to February 1999
Education
Bachelor's degree in Business administration
Southern University at New Orleans - New Orleans, LA August 2010 to May 2013
Skills
• Cash Handling (10+ years)
• Communications (10+ years)
• Sales (10+ years)
• training (10+ years)
• Marketing (10+ years)
• Customer Service Skills (10+ years)
• Management (10+ years)
• Receptionist (10+ years)
• fast learner (10+ years)
• Hair Styling
• Restaurant Management
• Supervising Experience
• Assistant Manager Experience
• POS
• Makeup Application
• Restaurant Experience
• Serving Experience
• Payroll
• Recruiting
• Banquet Experience
• Host/Hostess
• Retail Sales
• Kitchen Management Experience
• Catering
• Food service
• Merchandising
• Culinary Experience
• Cooking
• Inventory Control
• Bartending
• Pricing
• Microsoft Word
• Upselling
• Purchasing
• Food Preparation
• Employee Orientation
• Leadership
• Hotel experience
• Guest services
• OpenTable
• Microsoft Excel
• Microsoft Powerpoint
• Customer service
• Multi-line phone systems
• Research
• Google Docs
• Filing
• Business management
• Windows
• Medical office experience
• Employee evaluation
• Analysis skills
• Clerical experience
• Salesforce
• Proofreading
• Coffee experience
• Operating systems
• Micros POS
• Childcare
• Classroom management
• Multi-line phone systems
• English
• 10 key calculator
• Hospitality
• Typing
• Administrative Experience
• Interviewing and recruiting (10+ years)
• Customer support
• Computer skills
• B2B (3 years)
• Database marketing
• Enumerating (2 years)
• Employment & labor law
• Cooking
• Forecasting
• Budgeting
• Teaching (5 years)
• Baking
• Guest relations
• Profit & Loss
• Microsoft Access
• Disaster recovery
• Communication skills
• Microsoft Office
• Food safety (10+ years)
• B2B marketing (2 years)
• Customer service
• Supervising experience
• Communication skills
• Google Docs
• Interviewing
• Water damage restoration
• Product management
• Inventory management (10+ years)
• Tutoring (3 years)
Certifications and Licenses
food handler certificate
Cosmetologist
August 1988 to January 2020
Beauty industry
TIPS
Cosmetology License
CPR Certification
Food Handler Certification
Driver's License
Assessments
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Front desk agent (hotel) — Proficient
June 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
All chemicals hair cutting color
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