Project Manager Program
Resume:
Damaris Torres
Tampa, Florida 33647
Email: ********@*****.***
Objective: Well-organized and detail-oriented Project Manager and Program Manager with key expertise in regulatory compliance, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Driven and strategic with an aptitude for program management. Knowledge of audit methodologies, functions, and compliance teams.
Education: University of South Florida, Tampa, Florida
Bachelor of Science in Management Information Systems
Skills: Capable of balancing multiple projects with strong ability to properly delegate and meet deadlines
Bilingual proficiency English/Spanish
Excellent organization, prioritization, and collaboration skills
Lead and direct global team of professionals
Strong analytical and project management skills
Experience using Microsoft Office Products, SQL, SharePoint, JIRA, ServiceNow Confluence
Knowledgeable of the laws applicable to Money Laundering and Fraud, Sanctions, Data Governance
Work:
Citi (Contractor) 03/24 – 06/24
Data Governance - Front-to-Back Scorecard Sr. Program Manager
Lead the coordination with technology on upgrades to technology systems and facilitator for any issues/concerns to remediate to meet deliverable dates successfully.
Partner with existing data analysts to support formal monthly governance forums with asset classes including creation of materials and meeting minutes/action items.
Oversight of deliverables that are distributed across multiple technology teams.
Working with various technology leads to ensure the gaps in capabilities are converted into prioritized Book of Work items.
Partnering with business and technology leads globally to deliver end-to-end solution (Capital Market, Equities, Equities, Futures, SP, Commodities).
Provide regular written and verbal updates to senior management.
Performing business analysis and publishing clear definition of the scope of work.
Ensuring adherence to and develop best practices supporting Client Program and Program Management Standards.
Conduct data analysis for tracking of standards adoption and creation of scorecard metrics.
Create and maintain regulatory issue logs, meeting minutes, meeting schedules, status reports to stakeholders.
Supported compliance and regulatory arrangements development, contributing towards a robust policies and procedure framework
Matrix-IFS, Tampa, Florida 07/18- 03/24
IT Compliance & Risk Sr. Project Manager
Executed multiple projects within budget, effectively allocating resources to optimize client goals, creating detailed project road maps, plans, schedules, and work breakdown structures
As an Agile Project Manager, have successfully implemented the Agile framework for software development and data management teams, increased efficiency and productivity by 25%.
End-to-end full-scale delivery of compliance, sanctions, and fraud systems implementations for top tier financial banks. Efforts including multi-vendor engagements aimed at aligning risk factor management, tuning, tailoring systems, data integration, and development.
Conducted scope management, transaction monitoring model review, customer risk rating alignment and risk factor development, ETL and data sourcing and more.
Developed and implemented a comprehensive data quality framework, resulting in a 20% increase in data integrity for client companies.
Direct teams to oversee root cause analysis of data governance and data quality issues; make remediation business cases and improvement plans.
Measure the adoption of data governance policies and business value of data quality improvement; conduct data quality assessments and implement measures to improve data accuracy, completeness, and consistency for business-critical data
Collaborated with project stakeholders to enforce best practices in project management, substantially increasing on-time project completion rates by 30% (using MS Project).
Played a pivotal role in optimizing project timelines for over 15 high-priority projects using Microsoft Project.
Guided the integration of Microsoft Project with existing IT infrastructure to streamline project progress monitoring.
Provide stakeholders and executive/senior management project status and insight on issues through root cause analyses.
Assisted client with preparing materials required for internal and external departmental audit and regulatory examinations (Consent Order/MRI).
Ensure timely remediation of any findings identified by governing bodies
JP Morgan & Chase (Contractor), Tampa, Florida 01/18- 07/18
Product Design and Development (Compliance) Project Manager
Managed multiple projects across globally distributed technology and operations functions. Produce and maintain project plans, capacity plans, business requirements and adoption plans.
Identify, document, track, and communicate risks issues, action items, and dependencies affecting deliveries, drive resolution.
Grow understanding of the business (private banking), end to end onboarding process and stakeholder environment to actively shape the operating model and challenge assumptions.
End to end ownership of project; initiation, concept, resource plans, requirements, process design, test approach, operating model, procedures, and closure.
Demonstrate effective controls around the introduction of change and or process improvements.
Ensure all stakeholders are aware and appraised of the operating model as it develops; maintain an evolving document to ensure there is clarity of both the current status and next steps.
Communicate BI roadmap, project status and issues and propose / present resolution and workaround options to senior management
Participate in organization-wide BI process improvement initiatives to fine tune our BI delivery approach and best practices
Build and manage relationships with key stakeholders, organizations, and business heads, including working effectively with internal audit and compliance independent validation.
The Bancorp, Tampa, Florida 12/14- 12/17
Financial Crime Risk Management FCRM Project & Reporting Sr. Manager
Spearheaded the Compliance, Fraud, CDD, and Sanction implementation on behalf of the FCRM Department, entailing vendor management, workflow design, rule selection, data mapping, UAT testing, and business maintenance.
Oversee global team that worked with cross-functional groups to help drive analytical ad-hoc reporting, dashboard creation and build forecast reports.
Directed the development of a resource allocation model in Microsoft Project resulting in a 15% reduction in labor costs for major initiatives.
Drives implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve multiple program and project milestones within established timeframes.
Developed appropriate system policies and procedures to ensure changes to systems were introduced in a controlled manner and that business contingency plans are properly addressed, documented, and periodically tested.
Initiated validation and tuning FCRM systems model logic, leading to an increased efficiency/hit ratio and reduction of false positive.
Engage with subject matter experts (SMEs) within the business to develop/enhance knowledge and understanding of the line of business processes, systems of record and authoritative sources and their usage
Directed the design, development testing and implementation of scenarios used for AML and Sanction applications to detect patterns using statistical methods.
Investigated regulatory (Consent Order/MRA) inquiries, prepared required documentation, making recommendations to senior management on how to proceed, and prepared responses for regulatory inquiries.
Assist in the development and implementation of data standards, guaranteeing metadata is captured correctly, and assist in the creation of methods for monitoring and reporting data incidents.
Identified trends and analyzed the effectiveness of automated monitoring methods. Presented analytics and findings to Senior Management, auditors, and examiners. Created effective presentations and recommendations to drive FCRM program objectives.
Citigroup, Tampa, Florida 10/13-12/14
Global Function Data Services – Data Flow Metrics and Issue Sr Analyst
Attended Consumption meeting to help streamline their Data Quality issue, gaps, and inconsistencies within their tracker by providing recommendations and updated information from ServiceNow/HPQC.
Led Tier 1 Review with Product Owner (i.e. Derivatives, Securities and Loan) to review all potential source issues.
Reviewed and analyzed Product Scorecards with Product Owner.
Created weekly Consumption Tracker report and distributed it to senior management and consumer.
Helped develop metrics for Senior Management providing weekly dashboard, hot topics, system issue.
Led the GFDS efforts by completing root cause analysis, prioritize the issues and tracking IMR resolution success
Collaborate closely with business stakeholders to ingest and analyze existing data dictionaries, business glossaries, and taxonomies to determine the existence of metadata gaps, alignment with controlled vocabularies, and potential contribution to increase usability, reliability, and search / discoverability of data assets associate
Engage with subject matter experts (SMEs) within the business to develop/enhance knowledge and understanding of the line of business processes, systems of record and authoritative sources and their usage
Provided training to new user on ServiceNow, Quality and Scorecard review
Citigroup, Tampa, Florida 09/11-08/13
Global Sanction Screening IT Senior Business Analyst
Benchmarking of search data providers and name screening applications.
Semi-Annual screening platform certification and global data quality reconciliation
Drafting business requirements and functional requirements. Creating data flow/process flow diagrams such as flowcharts, activity charts, sequence diagrams per UML.
Proficiency in designing and reviewing, expertise in implementing test plans, functional testing, UAT, as well as maintaining requirements traceability matrices.
Coordinated all Risk and Control Assessment and Continuity of Business documentation and testing
Created and maintained all processes, training, workflows, record management, and procedures
Provided monthly reports to senior management and global internal clients.
Tracked end to end business requirements for list management, performance improvement, data management, and application changes.
Work closely with Global Sanctions Compliance ensuring consistency in our systems and processes.
Citigroup, Tampa 07/10- 09/11
Anti-Money Laundering Name Search (314a) / Global AML UAT Supervisor
Performed the release, tracking and data prep for regulatory searches.
Managed Embassy Alert generation process which is in support of Citibank North America Business. This requires data processing and update using SQL Server to generate alerts and load to the CaseIt system used by the business for alert investigation.
Managed and provided database development, process recommendations and data management for increased efficiency handling AML Name Search requests. Development of SQL scripts for data mining, reporting tools and data reconciliation.
Managed regulatory SAR/ARMS reporting escalation in support of Global AML.
Interface with Corporate Legal department to handle special investigations.
Participate Florida in the definition and testing of enhancements to the application. Perform UAT testing.
Coordinate Continuity of Business documentation and testing
Supported process to ensure that all Actimize change requests or problem tickets are reviewed, logged, tracked, documentation, and that the appropriate approvals are obtained.
Acts as a liaison between the internal and external customers of the company and the software development team in addition to other business units and support teams.
Identified, assessed, and documented business requirements and functional specifications, recommending business priorities.
Responsible for working with the business to analyze business requirements, providing technical expertise, and producing specifications for any new / change in applications.
Documented test strategies ensuring that requirements documentation can be easily translated into test scripts and ensured that the proper testing plans have been completed.
Support process for communicating to users on system issues, maintenance, and system status.
Citigroup, Tampa 04/07- 07/10
Global Legal Support Project/Reporting Analyst
Developed appropriate policies and procedures to ensure changes to systems are introduced in a controlled manner and that business contingency plans are properly addressed, documented, and periodically tested.
Provide support for projects through all phases of the lifecycle, including requirements analysis, user testing and production validation.
Developed 30+ interactive dashboards to track key business metrics, enhancing decision-making processes for external and internal clients.
Responsible of maintaining Global Reporting Utility in Business Object
Proficient in translating report requirements into detailed report specifications, confirm report design with business users and creating reports using Business Objects
Interacted with Business Objects technical team to get the resolution of problems / bugs in Business Objects.
Conducted end user training to help them understand the Business Objects interface, functionalities, and report layouts
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