Customer Service Patient Care
Resume:
Dominique Hightower
Rockford, IL *****
********************@*****.***
Professional Summary
Results-driven dietary environmental with 15 years of experience in patient care and food preparation. Proven track record of maintaining accurate records, managing inventory, and adhering to sanitation procedures. Skilled in customer service, food safety, and food handling. Possess a Food Handler Certification.
Willing to relocate: Anywhere
Work Experience
Dietary environmental
River Bluff Nursing Home-Rockford, IL
August 2024 to Present
• Maintained accurate records of patient food preferences, allergies, and special requests to ensure individualized care
• Prepared and served nutritious meals to patients, adhering to specific dietary requirements and restrictions
• Managed inventory of food supplies, monitoring expiration dates and restocking as needed to prevent shortages or waste
• Followed proper sanitation procedures in handling food preparation areas, equipment, and utensils to maintain a clean and safe environment
Sanitation Worker/Production Worker
Perfetti Van Melle-Rockford, IL
August 2023 to December 2023
• Maintained cleanliness and sanitation standards in accordance with industry regulations
• Performed routine cleaning tasks, including sweeping, mopping, and disinfecting surfaces
• Operated and maintained cleaning equipment such as vacuum cleaners and floor scrubbers
• Ensured proper disposal of waste materials following established protocols
• Collaborated with team members to complete assigned tasks efficiently and effectively
• Followed safety procedures to minimize accidents or injuries in the workplace
• Inspected facilities for cleanliness and reported any maintenance issues or repairs needed
• Stocked and replenished supplies in restrooms, break rooms, and other designated areas Forklift Operator
PCI-Rockford, IL
July 2023 to December 2023
• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
• Operated forklift to safely and efficiently move materials, products, and equipment
• Performed routine maintenance on forklifts, including inspections and minor repairs
• Maintained accurate inventory records by properly documenting incoming and outgoing shipments Caregiver
River Bluff Nursing Home-Rockford, IL
June 2023 to December 2023
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Managed medical appointments and transportation arrangements for clients as needed Amazon Fulfillment Associate
Amazon Warehouse-Rockford, IL
May 2023 to November 2023
• Operated packaging machinery to efficiently package products according to company standards
• Inspected packaged items for quality control purposes, identifying any defects or issues
• Collaborated with team members to meet production goals and deadlines
• Utilized computer systems to track and record packaged items in the database
• Maintained a high level of accuracy and attention to detail while packaging items Cashier
Walmart-Rockford, IL
May 2022 to November 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
KFC Team Member
KFC-Rockford, IL
May 2014 to October 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Housekeeping
Motel 6-Rockford, IL
June 2012 to May 2015
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Responded promptly to guest requests for additional amenities or services in a courteous manner
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
Education
Associate's degree in General Studies
Rock Valley College - Rockford, IL
June 2016 to May 2020
General educational development
CCS YouthBuild - Rockford, IL
September 2009 to August 2010
Skills
• Serving Experience
• Food Production
• Merchandising
• Food Service
• Cleaning Experience
• Food Safety
• Food Preparation
• Cashiering
• Dietary Aide Experience
• Cash Handling
• Kitchen Management Experience
• Cooking
• Food Handling
• Meal Preparation
• Kitchen Experience
Certifications and Licenses
Food Handler Certification
Construction
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