CPCA/ CHHA/ STORE MANAGER and10+ years of customer service and suppor
Resume:
MELINDA RESTO
Lawrence, MA *****
***************@*****.***
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CPCA, CHHA
Private Client (Mass Health PCA Program)-Tewksbury, MA May 2005 to December 2023
Assisting with hygene and personal care, including bathing and dressing. Household chores and cleaninig also food shopping and cooking. Provided transportación to and from all doctors appointmentrs Cashier
WALMART-North Salem, NH
January 2015 to May 2021
Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Processed refunds for worn, damaged and broken merchandise. Cashier
KOLHS-North Andover, MA
September 2019 to January 2021
Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Wrapped items and bagged purchases properly to prevent merchandise breakage. Trained new team members in cash register operation, stock procedures and customer services. Processed refunds for worn, damaged and broken merchandise. Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
Store Manager
familly dollar-Lawrence, MA
August 2004 to November 2008
Open and close store, customer sales and support, store ordenes, unloading truck deliveries, pushing stock, store family depósit, hiring and training, cashing out registre and printing all end of day reports. Payroll, employee schedule
Education
GED
Adult learning c - Lawrence, MA
September 2019 to Present
Certificate in Medical assistant, Phlobotomy, EKG technician, Medical office L.A.R.E Training Institute - Lawrence, MA
September 2002 to June 2003
Computer training, Microsoft word, PowerPoint, Exel in General Studies Adult learning center - Lawrence, MA
September 1999 to June 2000
Skills
• POS Systems Honest and Ethical
Customer Service Payment Processing
Cash Handling
Spanish:
Native/ Bilingual
• Customer service (10+ years)
• Spanish (10+ years)
• Medical terminology
• Retail sales (10+ years)
• Cash handling (10+ years)
• Vital signs
• Cash register (10+ years)
• POS
• Data collection
• Driving
• Organizational skills
• Behavior management
• Patient care (10+ years)
• Medication administration
• Home health (1 year)
• ADLs
• Cooking (10+ years)
• Meal preparation
• Nursing
• Management (10+ years)
• Communication skills (10+ years)
• Adobe Illustrator
• Adobe Photoshop
• Screen printing
• Special education
• Care plans
• Experience with children
• Typing
• Interviewing
• Data entry
• Phone etiquette
Languages
• English - Fluent
• Spanish - Fluent
Certifications and Licenses
First Aid Certification
September 2023 to Present
CPR Certification
September 2023 to Present
Medical Billing Certification
Certified Medical Assistant
CCMA Certification
OTR
BC/BE
BCBA-D
Certified Behavioral Health Technician
September 2023 to Present
Additional Information
CPCA
CHHA
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