Technical Support Engineer
Resume:
Sep **** - Present
Jun **** - Sep 2021
Jen Abraham
Technical Support Engineer
+91-789******* *************@*****.*** Bengaluru, INDIA Experience: 6 Years 0 Month Profile summary
Technical Support Specialist with 6 Years of ExperienceWith six years of hands-on experience in technical support, I have developed strong problem-solving skills and a deep understanding of both hardware and software troubleshooting. I have worked across multiple industries, providing excellent support to end-users and internal teams. My expertise spans various operating systems Windows, macOS, Linux, networking, and security protocols. I excel at diagnosing issues, managing support tickets, and offering solutions in high- pressure environments while maintaining top-tier customer service.I have experience using remote support tools, ticketing systems and system monitoring software. My proactive approach includes managing system updates, educating users on new technologies, and resolving complex technical issues. I collaborate effectively with cross-functional teams to improve processes, ensure user satisfaction, and deliver ongoing system maintenance.
Skills: Incident Management, HTML, Data Structures, Technical Support, Helpdesk, Process Safety Management, Printer Troubleshooting, Printer Support, Process Reviews, Problem-Solving Abilities, Customer Service Skills, Knowledge of Security, Incident, Technical Analysis
Work experience
Technical Support Engineer – Tavant Technologies
SENIOR TECHNICAL ANALYST
Providing Technical Assistance Respond to user inquiries related to software, hardware, and network issues.
Resolve problems by diagnosing issues and providing appropriate solutions (either via phone, email, or in-person). Identify the source of issues and work to resolve them, ensuring users experience minimal downtime
Senior Infrastructure Analyst – DXC Technology
Senior infrastructure Analyst
Provided Help Desk supoort to the Client on 3 Mediums in DXC - Call, Chat & Email.
Knowledge in Outlook Troubleshooting, Web Browser
troubleshooting, Desktop and Laptop Troubleshooting, Desktop and Laptop Peripherals Troubleshooting, Printer Troubleshooting and Management.
Hands-on Experience in Active Directory Tools (Password Reset & Adding the users to the respectice AD Group), M365 Admin Center. Hands-on Experience in Troubleshooting Client Specific Applications. Hands-on Experience in ServiceNow and ServiceNow Portal. Technical Support Executive – Omega Healthcare
Education
2018
2015
2012
BCA Computers
AIMS Institute of Management Studies, Pune
Pass
12th
Karnataka, English
Marks - 55-59.9%
10th
Karnataka, English
Marks - 55-59.9%
Additional Information
Languages: Kannada, English, Hindi, Tamil, Malayalam
Contact this candidate