Configuration Manager Issue Management
Resume:
Kavitha K
***************@*****.***
Experience Summary
Over 4+ years of experience in Atlassian tools like JIRA, JSM, JWM, Bit bucket, ITIL, ITSM, Confluence, Agile.
Proficient in JIRA development using Groovy Script with Script Runner plugin.
Extensive knowledge in Script Runner, JSU, Structure, Configuration Manager for JIRA, JMWE, and Dynamic Forms.
Experienced in working with both Atlassian Server, DC and Cloud environments.
Installation and configuration of JIRA, Confluence, and JSM on Windows & Cloud platforms.
Proficient in configuring Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects. Customization of workflows, screens, and fields in JIRA based on client requirements.
Creation of custom dashboards, advanced filters, and formula- based fields in JIRA.
Implementation of Permission Schemes to restrict user access at the project level.
Proficient in creating Spaces, Pages, Child Pages, and Templates in Confluence, and installing various plugins for project and issue management.
Experience in upgrading applications and plugins, ensuring synchronization with the old production environment.
Management and configuration of various Atlassian tools including JIRA, Confluence, and Bit bucket for Agile development processes.
Strong understanding of Agile methodologies and processes.
Basic knowledge in Bit bucket & Git SVN tools.
Working on JIRA Automation in Triggers, Conditions & Actions.
Having exp in email configuration Incoming & Out going emails.
Created new JIRA users and groups, assigned roles, and managed permissions based on project requirements.
Conducted regular JIRA re-indexing to ensure data integrity and system performance.
Implemented and customized JIRA workflows using advanced features such as post functions, conditions, and validations.
Configured field configurations, notification schemes, screen schemes, and permission schemes for JIRA projects.
Created users on Active Directory, synced the users on Jira and assigned groups and spaces Monitor Jira logs when performing migrations, troubleshooting users/system issues. Education Qualification
• B.sc in (2020) at Sri Bijjivemula Veera Reddy Degree College. Professional Experience:
• Working as JIRA Developer at Linova Info Pvt Ltd from July 2020 to till date. T ools and Platform
• Primary Skills : JIRA, JSM, JWM, Confluence, Bit bucket & Agile methodology.
• Operating System : Windows & Atlassian Cloud.
• Database : SQL, MySQL.
• Build Tools/IDE : Git desktop and Jenkins
• Web Server : Tomcat
• Tools : Agile, ITSM, ITIL, SDLC.
Hands on Experience :
Project Synopsis:
Project #2 : Pine Labs
Role : JIRA Developer
Environment : Windows & Atlassian Cloud
Technology : JIRA, JSM, JWM, Confluence, Bit bucket & Agile. Tools Used : Postman, Bitbucket.
Description:
Pine Labs Built for those who mean Payment business. Enriching commerce across the globe, the Pine Labs platform powers multichannel businesses offline, in-store and beyond, is a pioneering technology company that excels in delivering advanced solutions across cloud computing, artificial intelligence, analytics, and legacy applications. With expertise in the IT governance, architecture, coding, validation, and documentation, we ensure efficient operations for customers across the globe.
Responsibilities and contributions:
• Managed users and group permissions within JIRA to ensure appropriate access levels and security measures.
• Uploaded test cases using Zephyr & X ray, enhancing testing processes and traceability.
• Imported bulk issues into JIRA Projects via CSV files, facilitating efficient data migration and management.
• Implemented JIRA workflows using advanced features like Post functions, Conditions, and Validations to automate processes and ensure workflow integrity.
• Took overall responsibility for JIRA configuration, serving as the primary point of contact for any issues, enhancements, or best practice inquiries.
• Created team-specific agile process flows in JIRA to facilitate task progression and improve project efficiency.
• Configured Agile Boards for both Scrum and Kanban methodologies to streamline project tracking and management.
• Installed and configured continuous integration servers to automate build and deployment processes, enhancing development efficiency.
• Designed customized Dashboards tailored to team requirements, providing comprehensive project visibility and tracking.
• Prepared projects, dashboards, and reports to support all JIRA-related services, ensuring accurate and timely reporting.
• Provided support for application and infrastructure, including troubleshooting and performance tuning, to maintain optimal system functionality.
• Offered project-level and plan-based permissions to control access and ensure data security.
• Prepared documentation and created updated work processes to facilitate seamless communication and collaboration.
Project #1 : Eton
Role : JIRA Administrator
Environment : Windows & Cloud
Technology : JIRA, JSM, Confluence, Bit bucket & Agile. Tools Used : Bitbucket.
Description:
Eton, is the leading enterprise application and business AI company. We stand at the intersection of business and technology, where our innovations are designed to directly address real business challenges and produce real-world impacts. It will Support Atlassian tools and frameworks like Agile, ITSM, ITIL etc. Responsibilities and contributions:
• Installed, migrated, integrated, and upgraded JIRA, ensuring seamless project management functionality.
• Configured JIRA for project management, including setting up users, groups, and permissions.
• Established Spaces, Pages, Child pages, and Templates in Confluence to streamline documentation and collaboration.
• Assumed overall responsibility for JIRA configuration, addressing any issues, enhancements, or best practices.
• Developed team-specific agile process flows in JIRA, facilitating smooth task progression.
• Installed and configured continuous integration servers to automate build and deployment processes.
• Designed customized Dashboards tailored to team requirements for improved visibility and tracking.
• Prepared projects, dashboards, and reports to support JIRA-related services.
• Ensured timely resolution of tickets according to SLAs.
• Having exp in ITSM workflow configuration sing Approvers in JSM concepts.
• Also working on JIRA Migration using CMJ, JCMA to SaaS platforms.
• Provided application and infrastructure support, including troubleshooting and performance tuning.
• Implemented project-level and plan-based permissions for enhanced security and access control.
• Generated documentation and updated work processes for streamlined communication and efficiency.
• Created reports and dashboards for various stakeholder meetings and business lines.
• Managed and maintained various development, testing, and monitoring tools to support project requirements.
• Generated reports and dashboards for various stakeholders and business lines to provide insights and drive decision- making.
• Managed various development, testing, and monitoring tools to support project requirements effectively.
• Created and maintained several customer accounts, ensuring smooth user management and satisfaction.
• Administered customer accounts and ensured their effective utilization Declaration:
I do hereby confirm that the information given above is true to the best of my knowledge and belief. Kavitha K
Contact this candidate