Customer Service Representative
Resume:
TOOLSYKUMAR ISSEN
Royal Road Barlow, Belle Vue Maurel, Riviere
Du Rempart
*****.*****@*****.***
Dediced Customer Service Professional with
practiced interactive skills to deliver premium
customer service to clients. Offering
collaborative and adaptive skills to work
seamlessly with team members in a fast-
paced environment to drive the attainment
of collective goals.
OBJECTIVE
Active listening
Communication
Computer skills
Customer service
Interpersonal skills
Leadership
Management skills
Problem-solving
Time management
Transferable skills
SKILLS
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels. Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as
necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Resolvable Ltd
Customer Service Associate
October 2023 -
September 2024
Provide prompt and efficient responses to customer questions via phone, email, social media, and chat. Address and resolve customer complaints or concerns in a professional and timely manner.
Maintain a high level of company product knowledge to effectively answer customer queries.
Identify opportunities to upsell or cross-sell products and services to customers
Collaborate with other team members and departments to ensure customer satisfaction.
Keep accurate records of customer interactions and transactions in the CRM system.
Follow company policies and procedures when handling customer requests and issues.
Netcommerce Ltd
Customer Service Representative
April 2020 -
September 2023
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve
satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
JMG Service Center [The Brandhouse Ltd]
Customer Service Coordinator
October 2018 -
February 2020
Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message. Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products. Maintain thorough and accurate customer service records. MC Vision Ltd [Canal +]
Customer Service Representative
February 2014 -
August 2018
EXPERIENCE
Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email
management as needed
Work as part of the sales team to drive positive company sales results.
Help customers register online and process their orders. Check product availability for customer orders and order or restock items if necessary to satisfy the customer. Communicate with customers about their orders, including any delays or changes in delivery.
Keep confidential records and financial information private and secure.
Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer.
Collaborate with other team members and departments to ensure customer satisfaction.
Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
Provide accurate, valid and complete information by using the right methods/tools.
Standard Bank Ltd [Offshore Branch]
Customer Service Representative
July 2009 - April
2010
Prof Basdeo Bissoondoyal College
Higher School Certificate
2008
Terre Rouge State Secondary School
School Certificate
2005
EDUCATION
Internet & Computing Core Certification [IC3] Programme Basic Grooming & Etiquette
ACHIEVEMENTS & AWARDS
Contact this candidate