Accounts Receivable Medical Claims
Resume:
Susan (Suzi) Lipscomb-Bitar
North Richland Hills, TX
***** *******@*****.***
Objective:
To earn a challenging yet rewarding position with a company that allows room for to expand my knowledge and allows opportunity for advancement. Authorized to work in the US for any employer
Work Experience
Accounts Receivable / Automotive
Inbound / Outbound Collections / CSR Warrior
United Auto Credit March
2024 – Present
Proactively pursue resolution of all assigned delinquent accounts in compliance with all UACC policies and procedures and all state and federal regulations including the Fair Debt Collection Practices Act.
Receive early-stage delinquency collection calls from borrowers.
Demonstrate clear, concise and professional communication skills in all interactions with UACC customers
Thoroughly understand and appropriately apply all available UACC collection tools and payment alternatives to minimize delinquency and credit losses.
Ensure timely contact and effective communication with delinquent customers to ensure early problem detection and resolution to minimize delinquency and credit losses.
Expedite payment of delinquent accounts by negotiating the use of electronic payment tools available to UACC customers.
Prevent voluntary repossessions and other credit losses through effective negotiation and appropriate application of UACC collection tools.
Thoroughly, accurately and professionally document all customer/collection contacts in the Company’s operating system.
Meet or exceed daily, weekly and monthly production metrics as established by management. Metrics include, but are not limited to, call volume, promises to pay, promises kept, payments collected, balances collected, and online time.
Consult with the Collection Supervisor or more senior collectors to favorably resolve issues as needed.
Perform other duties as assigned.
Medical Claims Analyst
Broadspire, a Crawford Company Dallas, TX
February 2022 to March 2025
•Supports other claims representatives, examiners and leads with larger or more complex claims as necessary.
•Processes general liability claims determining compensation and benefits due; monitors reserve accuracy, and files necessary documentation with state agency.
•Communicates claim action/processing with claimant, client and appropriate medical contact.
•Ensures claim files are properly documented and claims coding is correct.
•May process routine payments and prescriptions and status reports for lifetime medical claims and/or defined period medical claims.
•Maintains professional client relationships.
Claims Adjuster
Sedgwick - Dallas, TX
June 2021 to February 2022
•Supports other claims representatives, examiners and leads with larger or more complex claims as necessary.
•Processes general liability claims determining compensation and benefits due; monitors reserve accuracy, and files necessary documentation with state agency.
•Communicates claim action/processing with claimant, client and appropriate medical contact.
•Ensures claim files are properly documented and claims coding is correct.
•May process routine payments and prescriptions and status reports for lifetime medical claims and/or defined period medical claims.
•Maintains professional client relationships.
Logistics Detention Clerk / Accounts Receivable
National Carriers - Irving, TX
January 2013 to May 2021
•Responsible for reaching out to our customers when a driver is held up to get them compensated for their time.
•Calculating payment for Owner Operators / Lease drivers
•Daily Lumper Reports
•Appointment Scheduling
Dealer Services Representative
Dynatron Software - Farmers Branch, TX
August 2011 to November 2012
Dealer Services
•Created Dealer Service websites
•Worked with management to train Dealerships Nationwide to use the website
Education
College in Basics
Tarrant County College - Hurst, TX
January 2001 to December 2019
High school diploma
Richland High School - North Richland Hills, TX August 1996 to May 1999
Skills
Texas All Lines Adjuster License
•Typing speed of 70 wpm
•Bi-lingual (English and Arabic).
•Quick learner with high work ethics.
•Proficient in Microsoft Office
•i.e. Word
•Excel
•PowerPoint
•Outlook
•access
•Worked with Wins
•AS400
•Solomon
•Accounts Payable
•Accounts Receivable
•English
•Customer service
•Workers' compensation
•Medical Billing
•Microsoft Office
•Microsoft Excel
•10 key
•Microsoft Word
•Medical terminology
•Time management
•Negotiation
Certifications and Licenses
Texas All Lines Adjuster License May 2021 to July 2025
Certified as a Texas All Lines Adjuster
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