Customer Service Personal Assistant

Miriam Ottesen

Humble, TX ***** 713-***-**** **********@*****.***

Qualifications and Expertise

Over 20 years’ experience as a bilingual Executive and Personal Assistant; coordinating dynamic calendars using MS Office, improved scheduling efficiency by 30%.

Expertly managed worldwide travel and on-site/off-site meetings, including catering and portfolio printing for high-level executives.

Resolved urgent issues with empathetic customer service while safeguarding sensitive documents and streamlining travel logistics.

Professional Experience

Freelance

While living in the Bay Area, I worked for KPMG Peat Marwick for International Taxing, and worked in the Silicon Valley for C-Level Executives in the computer industry in companies such as Cisco System, Applied Materials, Maxtor, Quantum, New Focus, Texas Instruments, and Cadence among others. Performed all the Executive and Personal Assistant responsibilities, and traveled as needed. Also, worked with the Trade Show Committee with several companies; planning their calendars while participating in conferences during these exhibitions.

Coordinated executive calendars and travel for leading tech firms, boosting scheduling efficiency by 35%.

Managed multiple trade show calendars and conference planning, resulting in 20% improved event coordination.

Utilized MS Office to update dynamic calendars, enduring real-time travel and meeting adjustments.

Reed Group – The Woodlands October, 2015 –February 2021

Customer Service Specialist

Protected confidential data in a high-stakes healthcare environment.

Managed high-volume inbound/outbound calls interfacing with HR, customers, and healthcare professionals, reducing call wait times by 15%

Demonstrated empathy and excellent customer service, ensuing courteous and effective issue resolution.

Quickly resolved employee concerns and streamlined wellness program communications.

Leveraged customer service expertise to anticipate and resolve issues proactively.

Franks International, CDM Construction – (Contract) Houston, TX April, 2015 – October, 2015

Personal & Executive Assistant to the Chairman of the Board & CEO, Document Control

Supported top executives by managing complex calendars, travel, and meeting logistics, cutting scheduling conflicts by 25%.

Coordinated HR processes and employee meetings while managing confidential documents and payroll tasks.

Coordinated international travel schedules, vendor events, and personal activities, ensuing seamless logistics and timely portfolio printing.

Managed document control by ensuring proper record retention and destruction per company policy.

Implemented travel and agenda and updates, notifying executives ahead of last-minute changes.

TIC – The Industrial Company - The Woodlands, TX June 2014 – March 2015

Executive Assistant / Office Manager to the District Manager and Controller

Managed complex calendars, coordinated on-site/off-site meetings, and arranged worldwide travel, improving overall office efficiency by 20%

Coordinate office relocation and logistics, streamlining moves and vendor communications with minimal downtime.

Negotiated rates and organized conventions, serving as primary contact for hotel inquiries and event scheduling.

S&N Pumps ClydeUnion, an SPX Brand - Houston, TX August 2011 – June 2014

Executive & Personal Assistant, Office Manager

Assisted CEO and VP Manufacturing with calendar management and family-related tasks, enhancing scheduling efficiency.

Coordinated international travel and meetings with hotel partners, ensuing timely transportation and lodging.

Optimized office operations with an efficient filing system and vendor coordination, boosting productivity by 15%.

Supported Controller in AP/AR tasks and provided prompt customer service.

Managed facilities and purchasing while serving as pr8mary contact for hotel inquiries and meeting setups.

Organized events such as Holiday Parties and employee’s gifts, purchased for employees’ recognitions and customer’s awards.

Foster Wheeler, Maersk Oil, Wood Partners, Baker Hughes - Houston, TX (Contract) November 2010 – August 2011

Executive Assistant to CEO, Sr. EVP, Vice Presidents, Directors and Managers

Supported top executives by managing dynamic calendars, travel and meeting logistics..

Implemented travel and agenda updates, notifying executives ahead of last-minute changes.

Aramco - Houston, TX (Contract) January 2008 – November 2010

Executive & Personal Assistant to Director of Ras Tanura Project and Design Engineering – Project between Saudi Aramco & Dow Chemicals

Assisted a very dynamic Project Director to lead a multi-billion-dollar project

Expertly managed worldwide travel and on-site/off-site meetings, including catering and portfolio printing for high-level executives

Interfaced with HR, customers, vendors, and employees arriving from abroad

Acted as a liaison between Assistants in the U.S. and Saudi Arabia and facilitate relocation

Responsible for all immigration challenges, visa status, and State Department.

Repsol - The Woodlands, TX June 2007 – December 2007

Executive and Personal Assistant to CEO - Maxus Energy

Assisted CEO with calendar management and family, housing

Created and maintained spreadsheets, reports, and presentation.

Acted as liaison between Assistants in Spain and the US, as well as translating documents and emails

Education / Certificates

College o Distributive Trades London, England

Degree: Integrated Marketing and Communications

Université de Touraine Tours, France

French as a Foreign Language Certificate

Heald Business College San Francisco, California

Administrative Assistant Certificate

Took over 300+ hours of different certificates for new equipment, how to improve personal relationships

SKILLS

Office and Calendar Management; Dynamic Calendar Management, MS Office Proficiency, Schedule Agenda Coordination, Meeting Planning

Travel & logistics: Domestic and International Travel, Transportation, Logistics, Hotel & Venue Coordination, Catering Management

Document & portfolio Control: Document Management, Confidential Record Handing, Portfolio Printing, Filing Systems

Customer & Vendor Relations: Empathetic Customer Service, Vendor Coordination, Event6s Logistics, Trade Show Planning

Typing 77 WPM and 10-key by touch

Contact this candidate