Customer Service Patient Care

Experienced professional with *+ years in

customer service

healthcare

disability support

and business management.

Proven ability to lead teams, manage businesses, and provide high-quality care in fast-paced environments. Skilled in hospitality, patient care, and transaction management, with a commitment to service excellence and client-centered care.

Manager – Disability Housing (2023–2025):

Oversaw operations and NDIS compliance while

enhancing service quality. Managed guest inquiries, reservations, check-ins/check-outs, and maintained administrative communications.

• Residential Individual Assistant (2022–2023):

Provided personalized one-on-one care and daily

living support.

• Crew Member & Barista, McDonald’s (2015–2023):

Delivered efficient customer service, barista duties, and sales support in a fast-paced setting.

• Optical Dispenser, Specsavers (2023–2024):

Assisted customers with eyewear selection, managed transactions, and resolved concerns.

HANA ALASHY

Hospitality Professional

+61-435-***-***

**********@*******.***

SKILLS

Leadership

Business Management

Hospitality & Customer

Service

Disability & Aged Care

Support

Communication & Problem

Solving

Time Management

Interpersonal Skills

Attention to Detail

EDUCATION

VCE – Mount Ridley College (2018)

Student of a Bachelors of

Counselling

Certificate III in Hospitality

Barista Training Course

Project Management

Certification

NDIS Worker Screening Check

Working with Children Check

Police Check

Optical Dispensing KNOWLEDGE

Mental Health Studies

Statement of Attainment:

Diploma of Emergency Health

Care

LANGUAGES

English

Arabic

PROFESSIONAL SUMMARY

WORK EXPERIENCE

REFRENCES

Previos manager and mentors

Esrah Obeid -

Sarah Buckler -

Contact this candidate