Business Analyst Program Manager
Resume:
Ali Sarwar
***.******@****.***, +1-415******, Dallas
Agile Practice, Digital Transformation and Advisory, Program Production
Mobile Network Operations, Design, Integration, Enterprise Architecture, Project and Program Management
Experienced in: Agile Research, Business Intelligence, Insights and Analytics, Service Strategy, Startup Evangelist, UX/UI/NFV-SDN/IT/T Digital Architect, Product Ownership, Predictive, Descriptive and Prescriptive Analysis, Product Definition / Ownership / Management, 4G, 5G, IoT, ITIL/ITSM expert
Education: PhD Electrical/Satellites UNSW, PostDoc Harvard, IS/IT Project Management Macquarie, TOGAF / DODAF Trained Architect
Certified Product Owner, Trained ITIL and ITSM expert, Certified Program Manager, Trained Agile Coach
Certified Scrum Master, Certified Six Sigma Master Black Belt, Trained Business Analyst, Efficient Tech Writer
Trained in Artificial Intelligence, Machine Learning and Robotic Process Automation
Delivery Methods: Waterfall/RUP, SCRUM, Kanban; SAFE (SPC), DAD, LESS
Multi-domain: Telecoms, radio communications, tactical communications, data networking (IP), C2 applications
Mission Critical: Defence, P25, PMR, Police, Fire, Emergency services
Applications Command and Control: Siebel CRM Applications understanding/experience.
He can support customers through their decarbonization journeys by assisting in:
1. Products and services
2. Risk management
3. Leadership and incentivisation
4. Technology and data
5. People and customer capability.
Military hardware systems:
a)Command and Control, Communications and Computers (within tactical, operational and strategic environments).
b)Armoured Mobility Systems.
c)Joint Fires Systems and multi-barrel rocket launchers.
d)Soldier Systems and anti-aircraft guns.
e)Battlefield Aviation and Aerial Systems.
He has assisted customers in the following industries: Digital, IT, Telecom, Aerospace, Automobile, Strategy, Financial, Marketing
Ali has active skills in the following: Industrial Relations, Energy Markets, Public finance and budget processes, Multi-national tax and the recovery of tax from multi-national corporate, Industry policy
He has assisted customers in the following industries: Digital, IT, Telecom, Aerospace, Automobile, Strategy, Financial, Marketing
Ali has active skills in the following: Industrial Relations, Energy Markets, Public finance and budget processes, Multi-national tax and the recovery of tax from multi-national corporate, Industry policy
Personal Attributes
Distinguishing intrinsic qualities, which can lead to potential strong business growth and technical case of an organization, include:
Strong leadership with a proven and consistent track record in ‘Project & Service Delivery’ and maximizing team performances through teams’ synergy, motivation and enthusiasm
Excellent written and verbal communication skills; good team player; highly motivated self-starter; good relationship builder across multiple cultural boundaries with strong diplomacy skills
Experience in Customer Relationship handling & proven ability to work under pressures
Highly adaptable to changing work environments & dynamic customer needs
Ability to think outside the square & deliver with in tough time frames & budgets
Structured & Systemic Problem Solving approach
Powerful Strategist – Fully capable of mapping creative business visions & empower organizations with the tools & techniques to align with organizational objectives
Self-motivated, proactive and believe in hard work leading to team achievements, committed to self-learning and ongoing development.
Expert in delivers of complex business solutions managing all aspects of large and complex.
Professional Experience
Jacobs – Product / Service Delivery Manager, Palo Alto CA, USA
Agile Coach (Jul 17 – Present)
Direct large-scale, complex projects that may involve multiple internal and external stakeholders
Demostrate experience with asset management solutions in energy storage, solar, wind, or similar
Exhibit familiarity with utilities, IPPs, and large-scale energy developers and their operational needs
Demonstrate deep understanding of software development processes, tools, and best practices
Exhibit a blend of technical and commercial expertise, with strong analytical and decision-making skills
Show excellent communication and interpersonal skills to build and maintain strong relationships across stakeholders
Prove ability to manage multiple tasks and projects simultaneously in a fast-paced environment
Strong passion for advancing renewable energy and grid transformation
Proactive mindset with a bias for action, leveraging industry knowledge and customer insights to drive improvements
Develop the PMP, integrated project schedule, reporting and related project management artefacts
Validate financial forecasts and provide on-going reconciliation of resources and other related project expenditures in conjunction with the Program Director
Partner with business sponsors to define success metrics and criteria
Build, lead, and coach multiple project teams throughout project lifecycles
Facilitate all operational checkpoint activities throughout the lifecycle of projects
Assess and resolve all high priority project risks as they are encountered
Ensure all projects adhere to project methodology compliance standards set by the company
Continually update relevant business stakeholder of project status and periodically publish project status reports
Serve as a subject matter expert to regularly brief key stakeholders on different aspects of assigned initiatives
Represent the project in various project governance and inter-departmental forums
Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
Ensure all projects meet success parameters and outcome targets stated in business case
Ensuring that project is managed and reported effectively to ensure that core requirements are met on a continuing basis.
Monitoring of and reporting on work schedules to ensure completion of work within time and budget constraints.
Achievements
Achieved the successful launch of Google Smart Home services in record time frame.
Product Solution Director / Agile Coach – Digital & Agile Program Manager, EY, Palo Alto CA, USA (Aug 16 – Jun17)
Consulting to provide Digital (Delivery) Services for Oakton, Dimension Data and NTT customers combined through Earnest and Young JV Channels in an agency environment.
Lead Digital and Agile Project Strategy and delivery oversight of Dimension Data and Oakton digital products for Telecommunications, Government, Automobile, Aerospace, Sports and Media clients.
Example Clients include AirNZ, FFA, NBN and ALJ Toyota.
Program Manage a series of telephony and network modernisation projects
Plan, organise, direct and control the work of other managers and directors to ensure a high-level of accuracy, consistency and integration across business in terms of advice provided or functions managed
Be accountable for planning, organising and managing allocated resources, setting work area priorities, managing complex projects and workflows, developing strategies and evaluating project and business outcomes
Provide authoritative and expert advice and deliver results with a significant degree of independence within a framework of policies, priorities, objectives and strategy
Be accountable to share own project management expertise with others, guide and mentor less experienced employees and work collaboratively to achieve business outcomes
Develop and/or modify strategies and policies that extend to complex issues, which may not have established precedents or guidelines, and devise solutions that ensure achievement of outcomes and objectives
Plan, coordinate and undertake high-level research and analysis with regard to IT technical and non-technical matters for the purpose of maintaining and increasing compliance levels and improving internal productivity
Coordinating Change Execution - working with key change leads to drive execution of change plan and communication activities
Managing Change Risks -identifying, reporting and escalating key change issues and risks within the project.
Achievements
Added 5 separate accounts to the existing portfolio of Dimension Data and increased revenue by $20m.
Added the Digital Solutions and Agile Program delivery framework to streamline workflow.
Agile Coach - Digital – Agile Project Manager, Scrum Master (Business Program Reporting, Product Owner Smart Cities),
Verizon, Boston MA / Palo Alto CA, USA (Feb 16 – Jul 16)
Establish the IT Audit and Compliance procedures for Business and Digital Payment Systems used Verizon Smart Cities space.
Program Manage a series of telephony and network modernisation projects
Plan, organise, direct and control the work of other managers and directors to ensure a high-level of accuracy, consistency and integration across business in terms of advice provided or functions managed
Be accountable for planning, organising and managing allocated resources, setting work area priorities, managing complex projects and workflows, developing strategies and evaluating project and business outcomes
Provide authoritative and expert advice and deliver results with a significant degree of independence within a framework of policies, priorities, objectives and strategy
Be accountable to share own project management expertise with others, guide and mentor less experienced employees and work collaboratively to achieve business outcomes
Develop and/or modify strategies and policies that extend to complex issues, which may not have established precedents or guidelines, and devise solutions that ensure achievement of outcomes and objectives
Change Planning - participating in program planning workshops and preparing change execution plans and schedules that integrate strategy with actions
Conduct Surveys - Conducting People Readiness Surveys to establish ADKAR scores and identify barriers
Change Reporting - working with Roll Out leads to establish regular change metric reporting
Coordinating Change Execution - working with key change leads to drive execution of change plan and communication activities
Managing Change Risks -identifying, reporting and escalating key change issues and risks within the project.
Achievements
Supported the Boston City Mayor (Marty Walsh) through the delivery of Digital services and Smarter Communities POC and getting re-elected.
Agile Coach - Scrum / Project Manager – Business Program Reporting – Product Owner MoogSoft / IDF
Silicon Valley Bank / Cisco Systems, San Jose CA, USA (Jan15 – Jan 16)
Establish and ensure adherence to SOX Compliance procedures for Silicon Valley Bank funded startups.
Accountable for the successful planning, delivery and implementation of JIRA projects on time, within budget and to quality, in a customer facing role responsible for coordination of all resources assigned to the project. Responsibilities include Project planning, delivery, financial management, resource management, reporting and governance.
Adept at applying project controls to 4G/LTE/5G Moogsoft including status reporting, change management, quality reviews, archiving of project documentation and identifying lessons learned. As part of National Program Management Operations group overseeing and developing a $20m small cell deployment program, I am involved in event/process evaluation to reduce cycle timeline and increase efficiency.
Managing Change Risks -identifying, reporting and escalating key change issues and risks within the project.
Achievements
Lead the Team to achieve optimum level SOX Compliance for SVB and relevant startups.
Acted as the single point of accountability for a single change project ensuring successful leadership, delivery and achievement of the change initiative benefits. Supported the building, cultivating, and managing of productive relationships with the business sponsors (Director through VP level of LOB) and initiative / program / project stakeholders to become a trusted advisor and advocate for them.
Lead the Teams at Cisco for successful delivery of Moogsoft and IDF
Agile Coach - Program Performance / Compliance Mgr – Product Owner Small Cell PMO (National),
AT&T, San Ramon / San Jose CA, USA (Jan 13 – Jan 15)
Accountable for the successful planning, delivery and implementation of projects on time, within budget and to quality, in a customer facing role responsible for coordination of all resources assigned to the project. Responsibilities include $40m Project planning, delivery, financial management, resource management, reporting and governance.
As part of National Program Management (4G / Small Cell) Operations group overseeing and developing a small cell deployment program, I am involved in event/process evaluation to reduce cycle timeline and increase efficiency.
Stakeholder Management - convening, attending, presenting at regular forums with business leaders and channel representatives to engage business in change adoption priorities
Directing Analysis - working with channel leads and program BAs to review and validate audiences, change impacts, training needs, support model (triage) data to ensure change execution is aligning with change need
Run Workshops -across local, interstate and offshore locations to capture feedback and support analysis and knowledge building work
Change Planning - participating in program planning workshops and preparing change execution plans and schedules that integrate strategy with actions
Conduct Surveys - Conducting People Readiness Surveys to establish ADKAR scores and identify barriers
Change Reporting - working with Roll Out leads to establish regular change metric reporting
Coordinating Change Execution - working with key change leads to drive execution of change plan and communication activities
Managing Change Risks -identifying, reporting and escalating key change issues and risks within the project.
Achievements
Delivered the full end-end life-cycle management of multiple software (Agile/SDLC/rally), LAN/WAN and hardware deployment (Waterfall/RUP) projects involving site acquisition, data/Big Data/JDE load, Operations, reporting and building intelligence for asset management.
Deployment Operations Manager, Telstra, Product / Project (National E2E), Australia (Dec 11 – Dec 12)
(Enterprise Architecture Design, Integration and Network Operations)
Responsible for delivering mobile network project needs while dealing with competing priorities and resource constraints.
This was for both natural and project based growth of Telstra Mobile network in 3G, 4G & LTE RAN LAN, WAN and extended Transmission, keeping network impact to a minimum and controlling CAPEX. Implement ERP systems with an emphasis on Finance, Order to Cash, Supply Chain and BI Business functions.
Stakeholder Management - convening, attending, presenting at regular forums with business leaders and channel representatives to engage business in change adoption priorities
Directing Analysis - working with channel leads and program BAs to review and validate audiences, change impacts, training needs, support model (triage) data to ensure change execution is aligning with change need
Run Workshops -across local, interstate and offshore locations to capture feedback and support analysis and knowledge building work
Change Planning - participating in program planning workshops and preparing change execution plans and schedules that integrate strategy with actions
Conduct Surveys - Conducting People Readiness Surveys to establish ADKAR scores and identify barriers
Change Reporting - working with Roll Out leads to establish regular change metric reporting
Coordinating Change Execution - working with key change leads to drive execution of change plan and communication activities
Managing Change Risks -identifying, reporting and escalating key change issues and risks within the project.
Achievements
Delivered the full end-end life-cycle management of multiple $10m software (Agile/SDLC/rally), LAN/WAN and hardware deployment (Waterfall/RUP) projects involving site acquisition, data/Big Data/JDE load, Operations, reporting and building intelligence for asset management.
Project Delivery Lead / Product Manager, VHA, Australia (Jul 07 – Nov 11)
(Enterprise Architecture Design, Integration and Network Operations)
Project managed existing and new managed service(s) projects end to end (E2E) on Vodafone sites and services according to policies and guidelines and maintains QoS. Achieve milestones for efficient site delivery and acceptance. Technically governed live Network changes and dynamically support all groups involved. Forecast budget and resource requirements to meet stringent project time frames.
Conducted peer training and perform business meetings nationally and internationally amongst all stake holders. Provided change recommendations on existing and new hardware and software OS.
Stakeholder Management - convening, attending, presenting at regular forums with business leaders and channel representatives to engage business in change adoption priorities
Directing Analysis - working with channel leads and program BAs to review and validate audiences, change impacts, training needs, support model (triage) data to ensure change execution is aligning with change need
Run Workshops -across local, interstate and offshore locations to capture feedback and support analysis and knowledge building work
Change Planning - participating in program planning workshops and preparing change execution plans and schedules that integrate strategy with actions
Conduct Surveys - Conducting People Readiness Surveys to establish ADKAR scores and identify barriers
Change Reporting - working with Roll Out leads to establish regular change metric reporting
Coordinating Change Execution - working with key change leads to drive execution of change plan and communication activities
Managing Change Risks -identifying, reporting and escalating key change issues and risks within the project.
Achievements
Delivered the full end-end life-cycle management of multiple software (Agile/SDLC/rally), LAN/WAN and hardware deployment (Waterfall/RUP) projects involving site acquisition, data/bigdata//JDE load, Operations, reporting and building intelligence for asset management.
Network Deployment Consultant, Design & Operations, SingTel Optus, Australia (Sep 06 – Jun 07)
(Enterprise Architecture Design, Integration and Network Operations)
Responsible for performing changes to the Optus 3G network whilst ensuring software/hardware changes are performed in a controlled manner using appropriate mobile network Infrastructure procedures.
Provided Back-End Configuration, Fault Handling and Support to NMC for all switches, BTS, RNC, transmission and Core Network and provide efficient problem resolution according to SLA. Integration and configuration responsibility of MGW and HLR within existing network and new topology. Configured and supported Core Switches, RNC, BSC and transmission equipment
Stakeholder Management - convening, attending, presenting at regular forums with business leaders and channel representatives to engage business in change adoption priorities
Directing Analysis - working with channel leads and program BAs to review and validate audiences, change impacts, training needs, support model (triage) data to ensure change execution is aligning with change need
Run Workshops -across local, interstate and offshore locations to capture feedback and support analysis and knowledge building work
Change Planning - participating in program planning workshops and preparing change execution plans and schedules that integrate strategy with actions
Conduct Surveys - Conducting People Readiness Surveys to establish ADKAR scores and identify barriers
Change Reporting - working with Roll Out leads to establish regular change metric reporting
Coordinating Change Execution - working with key change leads to drive execution of change plan and communication activities
Managing Change Risks -identifying, reporting and escalating key change issues and risks within the project.
Achievements
Provisioned increased capacity for HSPA. Integrated and test with Vodafone network and provide technical recommendations. Design and provide planning recommendations for existing links and future expansions. Mapped the configuration of transmission equipment and end-end fault testing and resolution with field engineering.
Change Manager, Telstra, Australia (Jan 05 - Sep 06)
(Enterprise Architecture Design, Integration and Network Operations)
Successfully managed upgrades on Telstra’s existing GSM and CDMA network to 3G, one of the biggest joint venture and network upgrades in the Global Telecommunications Market. The change manager was responsible to process, commissioning and monitor the changes to ensure the Base Station Deployment according to Ericsson’s Methods of Procedures, Service Level Agreements and stringent guidelines from Telstra NOC.
Managed projects and change requests for planned work on RBS, Ericsson and Nortel commissioning of Radio Base Stations and transmission equipment, conduct site surveys and perform non-Conformance reports.
Stakeholder Management - convening, attending, presenting at regular forums with business leaders and channel representatives to engage business in change adoption priorities
Directing Analysis - working with channel leads and program BAs to review and validate audiences, change impacts, training needs, support model (triage) data to ensure change execution is aligning with change need
Run Workshops -across local, interstate and offshore locations to capture feedback and support analysis and knowledge building work
Change Planning - participating in program planning workshops and preparing change execution plans and schedules that integrate strategy with actions
Conduct Surveys - Conducting People Readiness Surveys to establish ADKAR scores and identify barriers
Change Reporting - working with Roll Out leads to establish regular change metric reporting
Coordinating Change Execution - working with key change leads to drive execution of change plan and communication activities
Managing Change Risks -identifying, reporting and escalating key change issues and risks within the project.
Achievements
Designed and monitored Core Network Component installations and manage deployment of Alcatel IN modules. Monitor, track, record and report on work progress for multiple projects and activities simultaneously based on demand generation initiatives by mobility customers.
Experience Domains
Agile Research, Business Intelligence, Insights and Analytics, Service Strategy, Startup Evangelist, UX/UI/NFV-SDN/IT/Digital Architect, Product Ownership, Predictive, Descriptive and Prescriptive Analysis, Product Definition, Ownership / Management
IT Proficiency
Project Management: Atlassian JIRA, Confluence, MS Project Professional, MS Visio, Adobe Acrobat
Office Hand: MS Office Professional (Word, Excel, PowerPoint, FrontPage), Open-Office
Virtual Environments: Citrix MetaFrame, Virtual PC
Multimedia: Adobe Photoshop, Html, Flash
Drawing: AutoCAD, MS Visio
Remote: LogMeIn, PCAnywhere
Mobile Networks
Demonstrated capabilities in full turnkey Project Management: RF Design, Transmission Design, Site Acquisition, Site Design and Civil Works, RAN and Transmission Deployment, Site Integration as follows:
Direct work experience in a project management capacity for large telecommunications deployment rollouts, including all aspects of process development and execution
Solid working knowledge of current technology platforms and associated professional services, including 2G,3G, LTE and wireless, RAN and transmission.
Strong leadership or people management experience
Knowledge on finance and subcontractor management
Australian SAED (Site Acquisition) experience
Strong understanding of Occupational Health and Safety and risks to people and property as applied to the working environment.
Industries
Digital, IT, Telecom, Aerospace, Automobile, Strategy, Financial, Marketing
References
Available on request
Ali Sarwar
Consultant
Ali is a highly effective business professional with over 15 years’ experience in a broad range of Agile, Scrum and change management, ICT delivery, architecture and operational leadership roles. He has a strong background in leading change in fast-paced, competitive and rapidly changing environments. He has the sound business acumen and a pragmatic approach that is vital for success when leading change across diverse business units, backgrounds and needs. Ali is adept at building rapport and relationships through excellent coaching and listening skills, coupled with a real interest in people and organisations and an optimistic positive manner.
CAREER OVERVIEW
Jul 17 – present
Strategic Management Services (SMS)
Aug 16 – Jun 17
Jan 15 – Jul 16
Jan 13 – Jan 15
Jan 05 – Dec 12
Ernst & Young (EY) (JV with Di Data)
Silicon Valley Bank (SVB)
AT&T
Telstra
EXPERTISE
+Change Strategy
+Management Development
+Change Management
+Stakeholder Management
+Communications Management
+Team Leadership
+Impact Assessment
+Training Design and Development
+Training Delivery
+Workshop Facilitation
technology matrix
+Telecoms
+IT
+Digital
+RAN
+Managed Services & Advisory
+Azure
+Transmission
+Core
+Network Management
+Financial Services Compliance
INDUSTRY EXPERIENCE
Financial Services
Utilities
+Silicon Valley Bank
+Bank of America
+CBA
+Westpac
+AGL
+Energy Australia
ICT
Mining, Resources & Infrastructure
+Telstra
+Cisco
+Verizon
+AT&T
+BHP
+Rio Tinto
+Fortescue
State & Federal Government
Gaming
+Digital Transformation Agency
+Department of Transportation CA
+FFA
+AFL
Defence & National Security
Transport
+US Marine Corps
+Australian Defence Force Academy
+Department of Transportation NSW
Health
Fast Moving Consumer Goods
+Medibank
+Medicare
+Dairy Farmers
+Cadbury Schweppes
Professional Background
+EE, Harvard University
+ME, PhD, UNSW
+PGD, Macquarie University
+IP, Stanford (member)
+Entrepreneurship, Wharton (member)
+BoFA (Compliance board member)
HIGH PROFILE CLIENT ENGAGEMENTS
Silicon Valley Bank
IT Compliance Program
Scrum Master – Program Mgr
Silicon Valley Bank – Project Change Management
Ali was tasked to establish and ensure adherence to SOX Compliance and associated procedures for Silicon Valley Bank, its systems and its funded startups. He was made accountable for the successful planning, delivery and implementation of agile projects on time, within budget and to quality, in a customer facing role responsible for coordination of all resources assigned to the project. Responsibilities include Project planning, delivery, financial management, resource management, reporting and governance. As part of National Program Management Operations group overseeing and developing a $20mil small cell deployment program, he was involved in the event/process evaluation to reduce cycle timeline and increase efficiency. He led the team to achieve optimum level SOX Compliance for SVB and relevant startups while minimizing the risk. Supported the building, cultivating, and managing of productive relationships with the business sponsors (Director through VP level of LOB) and initiative / program / project stakeholders to become a trusted advisor and advocate for them. He successfully delivered ground braking products such as Moogsoft and IDF.
Medibank Health Solutions
Workplace Health
Scrum Master
Medibank offers a broad range of specialist clinical services to employers to help them effectively manage the occupational health of their workforce. Medibank recently embarked on a program to develop a nationally consistent service model. Ali worked closely with senior clinical and operational stakeholders to define the national service offering as well as the administrative, minimum risk and operational processes to support delivery.
Google – Smart Home and Verizon – Smart Cities
Scrum Master
Google Smart Home Project Management Office approached SMS for assistance in determining their way to improving project delivery and benefits realisation through enhanced change management and deployment capability. Ali customised a change management maturity assessment model, questionnaire set and method to engage a range of stakeholders, determine maturity across process, people, structure and tools / technology. From this he created a flexible implementation plan to help raise development and deployment management capability with Group ICT and beyond. He was responsible to advise and deliver excellence in knowledge of the infrastructure stack and software features. He accomplished the delivery with patience and tenacity (in a dubious environment) to complete a tasks despite various difficulties with environment availability. He lead the team with a proactive minimal risk approach to further testing requests and results analysis to satisfy operational stakeholders and capacity managers by taking full ownership of results, full sign-off and achieving acceptance hence achieving good business results.
Telstra – Change and Communications Manager Scrum Master
Telstra took the decision to transition part of its Group ICT function to a local outsource partner. Ali was engaged to assist the transition program to plan and then execute change, communications and education activities. After the transition was successfully in place, Ali was invited to return to assist with change and
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